Garages and auto services
Describing a brake noise in writing beats doing it on the phone, and a photo of a dashboard light is worth three minutes of explanation. The request arrives with what a visit needs.
Web and SMS conversations
The same receptionist answers in writing, on your website and by text, carrying the history of whatever was already said on the phone.
7 days, 20 answered calls, no card
The task it takes over
Some customers simply do not phone. They write from a site too noisy to talk, from a waiting room, from an office where a personal call gets noticed. With no written answer available, they move to the next business, and nobody ever learns they were there.
This add-on opens two written doors: conversation on a website and conversation by text, on a compatible number. It is no closed-question robot: it is the same receptionist, with your instructions, your vocabulary, your limits, and the same business rights as on the phone. It qualifies, it answers, it creates the request.
History is shared with the phone. Somebody who called Monday and writes Thursday does not repeat everything: the conversation resumes where it stopped, on the same file. That is what separates an added channel from a second tool to watch.
Step by step
- Open
Website and text, for one location
The add-on covers conversation on a website and one compatible text number, for the same location. Both carry the instructions and limits of a phone reception.
- Recognise
A person, rather than a channel
Where somebody is already known, the conversation resumes their file. Information already given is not asked again, and an open request does not split in two.
- Act
The same actions as on the phone
What a receptionist may do does not change with the channel: qualify, answer from approved content, book the appointment, create the request, alert under your rule.
- Respect
Consent and stopping
A request to stop messages applies at once and holds across other channels. Service confirmations themselves stay inside a base.
An add-on, beside a base that already writes
A base already sends service messages: the text after a missed call, the confirmation, the reminder, the summary. This add-on brings CONVERSATION: receiving what a customer writes and answering, on a website and by text.
Other written channels are separate add-ons, with conditions of their own: social messaging, WhatsApp, the email inbox. Each has its page and its access rules.
What this changes for your business
Beauty, fitness and classes
Questions are short and plentiful: price of a service, duration, Saturday availability. Answering in writing frees the line for bookings that happen by voice.
Trades and maintenance
On a job site, writing is sometimes the only workable mode. Address, access and a photo of the problem reach the request with no conversation held.
Health and care
Administrative requests — a form, a confirmation, a time change — settle better in writing. Anything belonging to care stays pointed at the practice.
What it receives
- What somebody writes, on a website or by text
- Instructions, vocabulary and limits, already configured
- History of earlier conversations, on whichever channel
- Contact preferences and opt-outs
What it produces
- A written answer, in the language of the person
- A request created with the fields of an industry
- One file, rather than one thread per channel
- A record of the conversation, attached to that same file
You set what a receptionist may conclude in writing and what has to return to you. A limit set for the phone holds on the written channel too.
What is metered, and what comes from elsewhere
The add-on carries customer replies and message segments, inside a reserve shared with other written channels you buy.
- Customer replies per month, shared with other purchased channels
- Inbound and outbound message segments per month
- One website conversation and one compatible text number, for one site
- Exchanges with your receptionist keep their meter, apart from the customer one
Message transport is billed by the channel carrier, outside a subscription, and sender rules are qualified market by market.
On the channel side
A status shown is technical qualification. The conversation lives in Zenvox, with no software on your side.
- Telephony and voice orchestrationTo qualifyCompatible number, sender identifier, carrier consent rules and cost per segment: those are provider conditions, established market by market.
Questions about this add-on
Does my base not already send messages?
It does: the text after a missed call, the confirmation, the reminder and the summary are base service messages. This add-on brings conversation — receiving what a customer writes and answering, on your website and by text.
Is this a closed-question robot?
No. It is the same receptionist, with your instructions, your vocabulary, your limits and the same business rights as on the phone: it qualifies, it answers from approved content, it books the appointment, it creates the request.
Does somebody who called Monday and writes Thursday have to repeat everything?
No. History is shared with the phone: the conversation resumes where it stopped, on the same file, and an open request does not split in two.
Are social messaging and email included?
No. This add-on covers conversation on your website and one compatible text number, for the same location. Social messaging, WhatsApp and the email inbox are separate add-ons, each with its page and its access rules.
What is metered when I turn this add-on on?
Customer replies per month, inside a reserve shared with the other written channels you buy, plus inbound and outbound message segments. Exchanges with your receptionist keep their own meter, and message transport is billed by the channel carrier.
Where to next
Other written channels, or what already goes out with no add-on.
Web and SMS conversations