Your receptionist identifies the customer, the vehicle and the request,
then hands you what you need to plan the bay.
Intake built around your shop, and a French voice with a Quebec accent. No setup fee.
7 days, 20 answered calls, no card
The service asked for, the vehicle, and the storage reference when there is one on file. A repair still to be done stays a request: she records it, the shop provides a written estimate before the work starts, and anything added to what was planned waits on your authorisation.
The vehicle, the incident as reported and the insurer or payer already known, so the estimate can be set up.
The vehicle, the company, the location and the person in charge, for a handover or a job done on site.
Automotive
Reception starts with the person and vehicle, then arranges the inspection. The estimate comes from the shop, and customer approval attaches to the specific work.
Vehicle and contact
Details corrected before confirmationCorrected number · ending 0186
Details corrected before confirmation
Éric corrects his phone number and asks about pickup at 4 p.m. The file keeps the 2019 Civic and its mileage for the inspection visit.
Éric, a new customerDrop it off. I’d need it back by 4 p.m. And sorry, my number ends in 0186.
ZenvoxI’ve corrected it to 514 555-0186. I’ll note your preferred 4 p.m. pickup; the shop will need to confirm that after inspection.
Year, model, mileage and the reported noise prepare the shop. The corrected phone number is used for the confirmation.
Éric, a new customerYes, please confirm. Text the corrected number, thank you.
ZenvoxThe inspection is booked and the confirmation has been sent to the number ending in 0186.
The inspection findings feed the shop’s estimate. Reception sends the approved work and conditions to the customer to collect their decision.
OwnerHas the customer received the shop’s estimate?
ZenvoxThe estimate has been sent for Éric’s Civic. Approval of this version is pending before repairs.
Éric accepts the estimate version sent by the shop. The work is authorized; completion will be confirmed before the pickup message.
OwnerHas Éric accepted the work in this version?
ZenvoxHis approval is recorded against the sent estimate. The shop still needs to confirm completion before the pickup message.
Approval applies to the received estimate version. Later, the pickup message is sent when the shop confirms the vehicle is ready.
OwnerHas Éric authorised the estimate for his Civic?
ZenvoxHis approval is linked to the sent version. The shop later confirmed completion.
An accepted estimate for the right vehicle, followed by pickup information confirmed by the shop.
OwnerHas Éric authorised the estimate for his Civic?
ZenvoxHis approval is linked to the sent version. The shop later confirmed completion.
My car makes a noise when I brake. This would be my first visit to your shop.
Hello, I’m the virtual receptionist. What is the vehicle’s make, model and year?
A 2019 Honda Civic, about 82,000 kilometres.
Thank you. When did the noise start? May I have your name and phone number?
Yesterday. Éric Bergeron, 514 555-0168. I could drop it off Thursday.
Thursday at 11 a.m. is available for an inspection. Would you like to drop it off or wait?
Drop it off. I’d need it back by 4 p.m. And sorry, my number ends in 0186.
I’ve corrected it to 514 555-0186. I’ll note your preferred 4 p.m. pickup; the shop will need to confirm that after inspection.
That’s fine. Booking the inspection doesn’t approve every repair, right?
Correct. I’m booking Thursday at 11 a.m. for inspection of the 2019 Civic’s braking noise. Proposed repairs will need an accepted estimate. Do you confirm?
Yes, please confirm. Text the corrected number, thank you.
The inspection is booked and the confirmation has been sent to the number ending in 0186.
Your callers get an answer, and you get the details you need to move a job forward.
See what my base covers50 Standard calls · 1 local number
Your bays and your capacity. A request takes account of the bays and the hard constraints you declared, not an idealised schedule.
The status you gave her, and nothing beyond it. On work in progress she answers from the status she has. When the information is missing she asks the shop for an update instead of inventing one.
Your slots. She offers permitted time slots and confirms the appointment after it is saved in your calendar. If approval is needed, she passes on the request with a clear next action.
The details that matter
to a business like yours.
You define services, their duration and the permitted resources. Booking depends on real availability in the calendar in use. If the resource is unsuitable or the action is unavailable in your software, the request stays pending instead of becoming a supposedly confirmed appointment.
No. The base records the vehicle and symptom, then prepares the visit. The shop supplies the estimate; Estimates and approvals takes it through to the payer’s agreement. Extra work needs fresh approval, and a vehicle is reported ready only from the status recorded by the shop.
The tire set reference and storage location are collected before confirming the next step. Tires and season coordinates appointments, storage and seasonal follow-up. A free slot does not prove the tires will be on site; a simple pickup is distinguished from installation that occupies a bay.
The unit, account and responsible manager are identified. A driver’s agreement does not authorise spending beyond their mandate. Fleets and mobility tracks contracted maintenance and field work; your account rules determine who must approve.
Yes. The customer calling from the parking lot about winter tires hears a voice from here, with a natural Quebec accent in French, one that talks the way he does. Several voices and styles are offered; you choose by hearing the preview say your shop’s own sentences, and the receptionist introduces itself as the shop’s assistant at the start of the call.
Start with the base. Add the jobs that are worth handing over.
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