Owner & property manager
The building, the unit, the resident or the owner are identified. The leasing or maintenance request is opened and routed. Leasing calls cluster in spring and peak on July 1st, moving day in Quebec.
Real estateSee my base
One call, one property,
one person on it.
Your receptionist works out who is calling and about which property,
opens the request and routes it to the right person.
Start your free trial
Intake built around your properties, and a French voice with a Quebec accent. No setup fee.
7 days, 20 answered calls, no card
Broker & brokerage
A buyer, a seller or a commercial tenant is qualified, given the information you approved about the property, and lined up to meet the broker. She identifies herself as the receptionist working for the broker, not as the broker, and does not approach a person already represented by another broker.
Short-term rentals
The existing booking and stay are identified, arrival and departure questions handled, and problems passed on.
She asks the questions
that matter in your trade.
Self-managing ownerTenants, maintenance and showingsRental managerRequests on behalf of third-party ownersCondominiumsResidents, the board and contractorsCommercial managementCommercial tenants and work ordersShort-term rentalsArrivals, departures and incidentsResidential brokerBuyers, sellers and meetings
All businesses in this industry
Real estate
An address. The right path forward.
A tenant’s request stays linked to the unit, access rules and authorised contractor. You track acceptance and the work without piecing together separate messages.
Identify the unit
Property manager
Tenant report
When the issue is reported
Reported issueCloset door off its track
Report openedReal estate agent
Buying plans have their own journey.
Property, buying plans, viewing and buyer feedback.
Another situation in this sectionAn address identifies the place.
Your role shapes what happens next.
Your role shapes what happens next.
Report opened
Open the request in the tenant’s own words
Karim reports a closet door that is off its track. The receptionist asks for his name, unit and a phone number so the request has the right contact details.
Read this exchange
Karim, tenantHello, my closet door has come off its track.
ZenvoxHello, I’m the virtual receptionist. May I have your name, address and phone number?
Place the request in the right unit
The unit, the closet door to repair and the tenant’s requirement to be present are kept together in the maintenance request.
Read this exchange
Karim, tenantKarim Ali, 78 Avenue Bergeron, apartment 2. 450 555-0134.
ZenvoxAre you the tenant? And this is the closet door, not the front entrance?
Send the work request within your rules
Karim can be home Wednesday afternoon. The request goes to the team with his availability and instruction not to enter while he is away.
Read this exchange
Karim, tenantWednesday afternoon. Do I need to call the owner?
ZenvoxThis type of repair goes to the authorised maintenance team. I’m sending your availability and access instruction.
A time both sides have accepted
The contractor receives the details and accepts the slot. Reception confirms it to the tenant without treating a sent request as an accepted job.
Read this exchange
Karim, tenantYes, I’ll be there. Please send me a confirmation.
ZenvoxWednesday at 2 p.m. is confirmed. The confirmation has been sent to the number ending in 0134, with your presence noted.
The completion report closes the loop
The contractor’s report joins the request. Resolution is recorded after confirmation and remains accessible in the unit’s history.
Your exchange with Zenvox
OwnerWhat still needs doing in unit 2?
ZenvoxThe closet repair is confirmed complete. The report is attached.
What gets done
A repair arranged with the right permissions, followed by a documented resolution.
And when you ask…
OwnerWhat still needs doing in unit 2?
ZenvoxThe closet repair is confirmed complete. The report is attached.
The conversation, from hello to confirmationKarim, tenant
- Karim, tenant
Hello, my closet door has come off its track.
- Zenvox · Reception
Hello, I’m the virtual receptionist. May I have your name, address and phone number?
- Karim, tenant
Karim Ali, 78 Avenue Bergeron, apartment 2. 450 555-0134.
- Zenvox · Reception
Are you the tenant? And this is the closet door, not the front entrance?
- Karim, tenant
Yes, the hallway closet. I’d prefer to be there during the repair.
- Zenvox · Reception
I’ll note that no one should enter while you’re away. When are you available?
- Karim, tenant
Wednesday afternoon. Do I need to call the owner?
- Zenvox · Reception
This type of repair goes to the authorised maintenance team. I’m sending your availability and access instruction.
- Karim, tenant
All right, I can wait a moment.
- Zenvox · Reception
The team has accepted Wednesday at 2 p.m. Does that work at 78 Avenue Bergeron, apartment 2?
- Karim, tenant
Yes, I’ll be there. Please send me a confirmation.
- Zenvox · Reception
Wednesday at 2 p.m. is confirmed. The confirmation has been sent to the number ending in 0134, with your presence noted.
A real hand.
A simple place to start.
Your callers get an answer, and you get the details you need to move a job forward.
See what my base coversReal estate
$45CAD / month
50 Standard calls · 1 local number
- Answer in French and in English, tenant or buyer
- Take down the unit concerned, what is being asked and how urgent it is
- Offer a viewing under your rules and agree on a callback
- Hand you a written request, with the property and the person in charge
- Ask your receptionist about a call or a unit
Your rules.
Work moves forward.
Your properties and your leads. Every request is attached to the property it concerns and goes to the person your procedure names.
Your approved information. She answers with the details you validated about a property. Anything else becomes a request for someone to look at.
Your meetings. She offers permitted time slots and confirms the appointment after it is saved in your calendar. If approval is needed, she passes on the request with a clear next action.
Answers
to your questions.
The details that matter
to a business like yours.
Do property managers and brokers get the same intake questions?
No. For management, she identifies the building, unit, resident and issue. For brokerage, she distinguishes the buyer, seller and property to prepare the callback or meeting. Short-term rental enquiries instead start with an existing booking and stay.
What is included when a tenant reports a leak?
The base attaches the report to the right unit, records the facts and passes it on under your procedure. Maintenance and vendors adds assignment and follow-up through resolution. Recording the issue does not authorise spending on the owner’s behalf.
Can she approve an applicant after a viewing?
No. She records the request and availability. Leasing and applications coordinates visits and gathers application files; it does not decide who gets the unit, negotiate rent or sign a lease on your behalf.
I am a solo broker. Do I need the agency option?
The base identifies the opportunity and prepares your follow-up using approved property information. Brokerage and teams becomes useful for assigning enquiries across several brokers and tracking who takes them on. Negotiation and commitments remain with the broker.
Does the voice have a Quebec accent?
Yes. A tenant in Laval reporting a leak or a buyer asking for a showing hears a voice from here, with a natural Quebec accent, rather than generic synthetic French. You choose among several voices and styles by listening, and the same choice serves both ways of answering, management and brokerage.
Your next caller
deserves an answer.
Start with the base. Add the jobs that are worth handing over.
Start your free trialNo setup fee.