Practice & clinic
An administrative intake shaped by your discipline. The request carries the practitioner, the length and the room or equipment it will need.
Health & careSee my base
You are with a patient.
The call is answered.
Your receptionist tells the requests apart, collects what the desk needs
and passes the rest to your team.
Start your free trial
Intake built around your practice, and a French voice with a Quebec accent. No setup fee.
7 days, 20 answered calls, no card
Specialty & referral
The referral and the prerequisites you already know about are identified. A date is only floated once the conditions are met.
Home care & support
The need, the address, who is calling and when they can be reached are collected for your intake team.
She asks the questions
that matter in your trade.
Dental practiceFront desk, requests and follow-ups
Orthodontics & surgeryReferrals and known prerequisites
Home care & supportNeed, address and admission
All businesses in this industry
See the other practices covered
Solo practitioners · Dental groups · Private and membership clinics · Referral-based specialties and imaging · Medical aesthetics · Aesthetic networks · Home nursing · Physiotherapy · Chiropractic · Osteopathy
See the Health & care baseHealthcare
The right appointment. With the right person.
Your receptionist distinguishes a new enquiry from an existing follow-up, applies your intake rules, books the right appointment and prepares the administrative information.
New patient
New enquiry
Mathilde, a new patient
The clinic’s calendarPreparing the appointment
New enquiryTo arrangeNew enquiry welcomed
- Requested service : Cleaning
- Intake : New patients accepted
- Who it is for : To confirm with the caller
New enquiry welcomedAt the start of the call
New enquiry welcomed
Welcome someone new to the clinic
The caller first asks whether the clinic takes new patients. Your receptionist answers from your intake policy and asks who the appointment is for.
Read this exchange
Mathilde, a new patientHello, are you taking new patients? I’d like a cleaning.
ZenvoxHello, I’m the virtual receptionist. Yes, the clinic accepts new patients. Is the appointment for you?
New person, right service
The stated reason and your admission rules determine the appointment offered. A request for cleaning does not automatically become a booked clinical procedure.
Read this exchange
Mathilde, a new patientYes. This would be my first visit to your clinic.
ZenvoxThe clinic starts with an initial examination. May I have your name and a phone number?
Offer a time for the right appointment
Mathilde’s contact details are collected. The receptionist offers Thursday at 6 p.m. for the initial examination and explains that coverage depends on her insurance plan.
Read this exchange
Mathilde, a new patientFebruary 12, 1992. Will my insurance cover the cleaning?
ZenvoxCoverage needs to be checked against your plan. The initial examination is available on Thursday at 6 p.m. Would that work?
A real place in your calendar
The appointment is saved in the clinic’s calendar. The patient receives the information and form appropriate to a first appointment.
Read this exchange
Mathilde, a new patientYes, thank you.
ZenvoxYour appointment is booked. The confirmation and intake form have been sent.
Documents join the record
Form submission is tracked, and reminders stop for received documents. An insurance check remains an administrative step, not a reimbursement guarantee.
Your exchange with Zenvox
OwnerHave new patients completed their intake forms?
ZenvoxThis appointment’s form has been received. Coverage still needs checking.
What gets done
A new patient booked for the right appointment, with administrative intake prepared.
And when you ask…
OwnerHave new patients completed their intake forms?
ZenvoxThis appointment’s form has been received. Coverage still needs checking.
The conversation, from hello to confirmationMathilde, a new patient
- Mathilde, a new patient
Hello, are you taking new patients? I’d like a cleaning.
- Zenvox · Reception
Hello, I’m the virtual receptionist. Yes, the clinic accepts new patients. Is the appointment for you?
- Mathilde, a new patient
Yes. This would be my first visit to your clinic.
- Zenvox · Reception
The clinic starts with an initial examination. May I have your name and a phone number?
- Mathilde, a new patient
Mathilde Roy, 450 555-0124. Late afternoon works for me.
- Zenvox · Reception
Thank you. What is your date of birth for the administrative record?
- Mathilde, a new patient
February 12, 1992. Will my insurance cover the cleaning?
- Zenvox · Reception
Coverage needs to be checked against your plan. The initial examination is available on Thursday at 6 p.m. Would that work?
- Mathilde, a new patient
Yes, Thursday at 6 p.m. You can text me the information.
- Zenvox · Reception
To confirm: Mathilde Roy, initial examination on Thursday at 6 p.m., phone ending in 0124. Is that right?
- Mathilde, a new patient
Yes, thank you.
- Zenvox · Reception
Your appointment is booked. The confirmation and intake form have been sent.
A real hand.
A simple place to start.
Your callers get an answer, and you get the details you need to move a job forward.
See what my base coversHealth & care
$69CAD / month
50 Standard calls · 1 local number
- Answer patients in French and in English
- Take down the reason for the call, the practitioner asked for and the contact details
- Offer the practitioner's open times and agree on a callback
- Hand you a documented request, with the consent recorded
- Ask your receptionist about a call she took
Your rules.
Work moves forward.
Your practitioners and your timings. Requests follow the discipline, the practitioner and the resource you declared — not a generic slot.
No clinical advice. She passes on the practical information you approved. A question about care goes to your team, under your name and not hers.
Your availability. She offers permitted time slots and confirms the appointment after it is saved in your calendar. If approval is needed, she passes on the request with a clear next action.
Answers
to your questions.
The details that matter
to a business like yours.
How do I avoid booking a patient with the wrong practitioner?
You define the permitted services, practitioners, durations and resources. She distinguishes a new patient from a follow-up and records the administrative reason. Booking requires availability and an authorised action in the calendar; otherwise, the request stays pending your team’s confirmation.
What happens when someone describes symptoms or asks for advice?
She records the request without diagnosing or recommending care. Clinical questions go to your team; priority situations follow your reception procedure. Passing on a request does not mean the patient has been assessed or admitted.
Is receiving a referral enough to confirm a consultation?
No. The base identifies the referrer, patient and known prerequisites. Files and third-party payers adds document collection and administrative follow-up. Receiving a document does not replace your clinical acceptance or a payer’s coverage decision.
Do I have to replace my practice’s existing calendar?
No. Available actions depend on your software and the permissions provided. If direct booking is unavailable, she keeps the request or directs the person to your official booking link. A second calendar does not establish synchronisation with the practice’s system.
Which voice do my patients hear?
A voice from here, calm and formal, with a natural Quebec accent in French: a patient in Trois-Rivières calling your clinic does not hear synthetic French from somewhere else. Several voices and styles are offered; you choose by hearing the preview say your own sentences, and the receptionist introduces itself as the practice’s assistant at the start of the call.
Your next caller
deserves an answer.
Start with the base. Add the jobs that are worth handing over.
Start your free trialNo setup fee.