Beauty & wellbeing
The service asked for, the professional, how long it runs, and the room or equipment it needs.
Beauty, fitness & lessonsSee my base
You are with a client.
She answers for you.
Your receptionist identifies the service or class being asked for,
notes when the caller is free and passes you the request.
Start your free trial
Intake built around your schedule, and a French voice with a Quebec accent. No setup fee.
7 days, 20 answered calls, no card
Lessons & teaching
The level, the student or their parent, and the slot they want — with the instructor and the vehicle when the request calls for it.
Studios & memberships
The trial or the class in question, how much room is left, and the membership or credits already on file.
She asks the questions
that matter in your trade.
Salon & barbershopServices, staff and timingsDay spaTreatments, rooms and packagesMembership gymTrials, memberships and accessGroup class studioSpots, credits and schedulesDriving schoolLevels, instructors and vehiclesMusic & private lessonsStudents, levels and slots
All businesses in this industry
See the other businesses covered
Independent professionals and chair rental · Dance, martial arts and children's activities · Personal trainers · Hair salons · Barbers
See the Beauty, fitness & lessons baseBeauty & classes
The right service. With the right person.
Reception clarifies the desired result, professional and time required. Openings are offered to requests that actually fit.
At the start of the enquiryRequested serviceService to clarify
AnoukSalon professional
SarahSalon client
ServiceTimeNext step
Balayage consultation
Corrected requestTo confirmAnouk
The service agreed with Anouk determines the time needed.
Skill + duration + availability
Service to clarifySalon’s initial consultation
Service to clarify
Listen to the correction before choosing a slot
Sarah starts by asking for a haircut, then clarifies that she wants balayage. The receptionist asks whether she has visited before to choose the right next step.
Read this exchange
Sarah, a new customerI’d like a haircut with Anouk on Thursday. Actually, I’m also thinking about balayage.
ZenvoxHello, I’m the virtual receptionist. Is this your first visit to the salon?
Clarify what is really being requested
Changing from a haircut to balayage changes the appointment. The salon’s policy calls for a consultation with Anouk first.
Read this exchange
Sarah, a new customerYes, that’s right.
ZenvoxThe consultation is booked and the confirmation has been sent. Your request to hear about a later opening is saved.
Define the service before finding an opening
Anouk defines the service and duration. The search uses those criteria, Sarah’s availability and her permission to be notified of an opening.
Your exchange with Zenvox
OwnerWhich criteria should we use to find Sarah an opening?
ZenvoxThe service and duration defined by Anouk, plus Sarah’s availability. Her permission to be notified is recorded; no new appointment has been booked yet.
An opening that fits the actual service
Anouk defines the service and its duration. The waiting list looks for an opening that fits the professional, work and Sarah’s availability.
Your exchange with Zenvox
OwnerDoes the opening fit Sarah’s balayage appointment?
ZenvoxIt fits the service and duration defined with Anouk. Sarah has agreed to be notified; she still needs to accept the slot.
The offer becomes a booking
Sarah accepts the offered slot. The booking is confirmed before her request leaves the waiting list.
Your exchange with Zenvox
OwnerHas Anouk’s opening been filled?
ZenvoxSarah accepted it. The service and duration defined with Anouk fit the slot.
What gets done
The right consultation, followed by a suitable balayage opening that the customer accepts.
And when you ask…
OwnerHas Anouk’s opening been filled?
ZenvoxSarah accepted it. The service and duration defined with Anouk fit the slot.
The conversation, from hello to confirmationSarah, a new customer
- Sarah, a new customer
I’d like a haircut with Anouk on Thursday. Actually, I’m also thinking about balayage.
- Zenvox · Reception
Hello, I’m the virtual receptionist. Is this your first visit to the salon?
- Sarah, a new customer
Yes, it’s my first visit. My current colour was done elsewhere.
- Zenvox · Reception
For a first balayage, the salon schedules a consultation before the service. May I have your name and phone number?
- Sarah, a new customer
Sarah Bouchard, 514 555-0147. Thursday after 3 p.m. would be ideal.
- Zenvox · Reception
Anouk is available on Thursday at 4 p.m. for the consultation. This is to prepare for balayage, not the colour service itself. Does that work?
- Sarah, a new customer
Yes. Can I bring photos of what I’d like?
- Zenvox · Reception
Yes, the salon recommends that. I’ll also note your existing colour for Anouk.
- Sarah, a new customer
Perfect. For the colour appointment afterwards, I’d like to know if a spot opens up.
- Zenvox · Reception
I’ll note your agreement to receive a suitable opening once the service is defined with Anouk. Please confirm Thursday’s 4 p.m. consultation and the number ending in 0147.
- Sarah, a new customer
Yes, that’s right.
- Zenvox · Reception
The consultation is booked and the confirmation has been sent. Your request to hear about a later opening is saved.
A real hand.
A simple place to start.
Your callers get an answer, and you get the details you need to move a job forward.
See what my base coversBeauty, fitness & lessons
$29CAD / month
50 Standard calls · 1 local number
- Answer in French and in English while you are with a client
- Take down the service asked for, who is asking and when they want it
- Offer an appointment under your rules and send the reminder
- Hand you a written request, service and preference included
- Ask your receptionist about an appointment
Your rules.
Work moves forward.
Your staff and your capacity. A request takes account of the professional, the duration, the spot and the equipment you declared.
Your approved rates. She quotes the rates, the conditions and the enrolment steps you validated, and nothing else.
Your availability. She offers permitted time slots and confirms the appointment after it is saved in your calendar. If approval is needed, she passes on the request with a clear next action.
Answers
to your questions.
The details that matter
to a business like yours.
Is an open time slot enough to book a service?
The right professional, duration and room, vehicle or equipment must also be available. You define those conditions. Confirmation depends on availability and authorised calendar actions; a request that does not meet them stays pending review.
How does she distinguish the parent calling from the student attending?
The request identifies the participant, their representative, the activity and reported level. A trial lesson is not enrolment in a whole term. Courses and progression adds document, prerequisite and stage tracking; your staff validate teaching decisions.
Do I need an add-on just to book an appointment?
No. Compatible standard booking is part of the base. Rebooking and retention offers newly available places and organises customer return visits under your rules. It addresses follow-up needs, rather than the simple act of booking a service.
What if a member wants to use a package or credits?
She uses the entitlements recorded in the authorised system without inventing a balance. Memberships and packages manages the administrative steps for those offers. An available place does not prove the member is entitled to it; missing information still needs confirmation.
Does the voice have a Quebec accent?
Yes. The client calling your Quebec City salon for an evening slot hears a voice from here, with a natural Quebec accent in French — reception is part of the experience you sell, and it sounds like your place. Several voices and styles are offered; you choose by playing the preview out loud in the room.
Your next caller
deserves an answer.
Start with the base. Add the jobs that are worth handing over.
Start your free trialNo setup fee.