General practice
The species, the length of the appointment and the resources the clinic has are carried in the request.
VeterinarySee my base
You are in an exam room.
The phone is answered.
Your receptionist identifies the owner and the animal,
writes the request down and follows your on-call route.
Start your free trial
Intake built around your practice, and a French voice with a Quebec accent. No setup fee.
7 days, 20 answered calls, no card
Hospital & referrals
The referring veterinarian and the stated reason are identified, then passed to your reception team.
Mobile, farm & equine
The location, the access, the animal or herd and the owner's availability are collected so the visit can be planned.
She asks the questions
that matter in your trade.
Small animal clinicAppointments, follow-ups and requestsHospital & referralsReferrals, reasons and continuityMobile veterinarianHome visits, access and availabilityFarm, equine & herdsLocation, herd and route
All businesses in this industry
Veterinary
The right person. The right animal. The right record.
Reception identifies the owner and the animal concerned. Appointments and recalls stay with the right record, even when a household has several pets.
The ownerThe household
NalaAnimal to identifyIdentity to clarify
Another animalRecord to identify
At intake
Household intake
To identify with the owner
Intake context requestedIntake context requested
Identify the household before starting a follow-up
The receptionist asks whether the owner already uses the clinic. The household context is established before attaching the reason to the right animal.
Read this exchange
Alex, owner of Nala and MokaHello, I’d like an appointment for Nala’s vaccinations.
ZenvoxHello, I’m the virtual receptionist. Is this your first visit to the clinic?
One owner, two separate records
A name alone is not enough: species and owner identify the request. The other animal does not inherit the appointment or its reason.
Read this exchange
Alex, owner of Nala and MokaNala is my dog. I also have Moka, my cat, but this visit isn’t for him.
ZenvoxUnderstood, this appointment is only for Nala. When are you available?
Offer the visit while leaving clinical decisions to the vet
Friday at 2:30 p.m. is offered for Nala. The receptionist explains that the veterinarian will determine which vaccinations are needed during the consultation.
Read this exchange
Alex, owner of Nala and MokaFriday afternoon. Which vaccinations does she need?
ZenvoxThe veterinarian will determine that using her record. I can book a consultation on Friday at 2:30 p.m. Would that work?
The appointment belongs to Nala
The booking and confirmation concern Nala. Procedures and vaccinations remain veterinary decisions.
Read this exchange
Alex, owner of Nala and MokaYes, that’s right. A text would be perfect.
ZenvoxNala’s appointment is booked and the confirmation has been sent. No appointment has been created for Moka.
The right recall reaches the right animal
Clinic-approved due dates drive recalls. A response or booking updates only the relevant animal’s follow-up.
Your exchange with Zenvox
OwnerDid Nala’s recalls change Moka’s?
ZenvoxNo. The appointment concerns Nala; Moka’s due dates remain separate.
What gets done
Nala is expected at the clinic. Each animal keeps separate appointments and recalls.
And when you ask…
OwnerDid Nala’s recalls change Moka’s?
ZenvoxNo. The appointment concerns Nala; Moka’s due dates remain separate.
The conversation, from hello to confirmationAlex, owner of Nala and Moka
- Alex, owner of Nala and Moka
Hello, I’d like an appointment for Nala’s vaccinations.
- Zenvox · Reception
Hello, I’m the virtual receptionist. Is this your first visit to the clinic?
- Alex, owner of Nala and Moka
No, we already come here. I’m Alex Martin, 450 555-0176.
- Zenvox · Reception
Thank you. What kind of animal is Nala, and is she the one you want seen?
- Alex, owner of Nala and Moka
Nala is my dog. I also have Moka, my cat, but this visit isn’t for him.
- Zenvox · Reception
Understood, this appointment is only for Nala. When are you available?
- Alex, owner of Nala and Moka
Friday afternoon. Which vaccinations does she need?
- Zenvox · Reception
The veterinarian will determine that using her record. I can book a consultation on Friday at 2:30 p.m. Would that work?
- Alex, owner of Nala and Moka
Yes. Will Moka still get his own reminders later?
- Zenvox · Reception
Each animal’s reminders remain separate. To confirm: a consultation for Nala, your dog, Friday at 2:30 p.m., phone ending in 0176?
- Alex, owner of Nala and Moka
Yes, that’s right. A text would be perfect.
- Zenvox · Reception
Nala’s appointment is booked and the confirmation has been sent. No appointment has been created for Moka.
A real hand.
A simple place to start.
Your callers get an answer, and you get the details you need to move a job forward.
See what my base coversVeterinary
$59CAD / month
50 Standard calls · 1 local number
- Answer pet owners in French and in English
- Take down the animal, its species and the signs described
- Spot an emergency and route it under your instructions
- Hand you a written request, with the reminder to plan
- Ask your receptionist about a call or an animal
Your rules.
Work moves forward.
No diagnosis, no advice. She writes down what the owner describes, without interpreting it, and hands the request to your team.
Your on-call route. A call your rules treat as urgent is directed to the on-call route you named, following the procedure you wrote.
Your appointments. She offers permitted time slots and confirms the appointment after it is saved in your calendar. If approval is needed, she passes on the request with a clear next action.
Answers
to your questions.
The details that matter
to a business like yours.
How does she distinguish several animals belonging to one owner?
She identifies the owner, then the animal concerned, its species and the reported reason. The appointment must match the right patient and authorised resources. If identity or records remain unclear, she passes the request to the team instead of guessing which animal is involved.
What happens when an owner believes it is an emergency?
She records the owner’s description and follows your procedure to the designated on-call service. She does not diagnose, recommend treatment or conclude that an animal can wait. A transferred call is not a confirmed admission.
Why add Referrals and on-call if the base already transfers calls?
The base identifies the request and performs the authorised handoff. Referrals and on-call adds document and receipt follow-up between the referrer and receiving team. Acceptance of the case and clinical decisions remain with your facility.
Does it work for mobile visits or herd care?
The request identifies the site, access, responsible person on site and animal or group involved. Mobile visits and herds adds coordination of field visits. Calendar availability alone does not guarantee travel feasibility, team capacity or an arrival time.
Which voice do my clients hear when they call about their animal?
A voice from here, with a natural Quebec accent in French, calm and formal — what a worried owner in Gatineau calling about his dog expects. Several voices and styles are offered; you choose by listening, and the receptionist introduces itself as the clinic’s assistant at the start of the call.
Your next caller
deserves an answer.
Start with the base. Add the jobs that are worth handing over.
Start your free trialNo setup fee.