Service & repair
What broke, where it is, how to get in, and who to warn — collected under your rules rather than scribbled on a truck dashboard.
Trades & maintenanceSee my base
You are on site.
Your callers get an answer.
Your receptionist takes the calls, writes down what each job needs
and hands you the details for what comes next.
Start your free trial
Intake built around the work you do, and a French voice with a Quebec accent. No setup fee.
7 days, 20 answered calls, no card
Projects & quotes
The scope, the constraints and the address, so the site visit you agree to is one worth driving to.
Maintenance & seasonal work
The property, the contract or the season concerned, and when the caller can be there.
She asks the questions
that matter in your trade.
PlumbingEmergency calls, installs and maintenanceElectricalRequests, site visits and work ordersHeating & coolingDiagnostics and servicing
Construction & renovationProjects and quote requests
Landscaping & outdoor workProjects and seasonal service
All businesses in this industry
See the other trades covered
Locksmiths · Garage doors · Foundations · Windows and doors · Siding and insulation · Cabinetmaking · Painting · Flooring · Arborists · Excavation · Paving and masonry · Snow removal · Pools · Pest control · Cleaning · Disaster restoration
See the Trades & maintenance baseConstruction
On the other end of the phone, your next job.
While you work, your receptionist collects the address, clarifies the problem and books the visit. The same job file carries through to approval of the work.
Your work continues.The customer’s call« Amélie Gagnon, 514 555-0132. 24 Rue des Érables in Laval, apartment 3. »
The kitchen24 Rue des Érables · apt. 3The location details stay together.
During the call
Visit contact details
- Customer
- Amélie Gagnon
- Phone
- 514 555-0132
- Address
- 24 Rue des Érables · apt. 3
From the call to the next job step.
Contact details collected
Know where to go and who to contact
Amélie gives her name, number and full address. The plumber can find the right entrance and reach her before the visit.
Read this exchange
Amélie, a new customerAmélie Gagnon, 514 555-0132. 24 Rue des Érables in Laval, apartment 3.
ZenvoxThank you. Is this the kitchen sink? Tomorrow, Tuesday, has openings at 1 or 3 p.m.
A clear service request
The location, observed problem and access instructions stay together. The plumber can use these details to assess the repair on site.
Read this exchange
Amélie, a new customerYes, the kitchen. Let’s take 3 p.m. Please ring apartment 3.
ZenvoxI’ve noted that. Will you be there to let the plumber in?
Confirm the visit and access
Amélie chooses 3 p.m. and will be there. The receptionist reads back the address, reason and phone number before saving the appointment.
Read this exchange
Amélie, a new customerYes. Can you text me the confirmation?
ZenvoxYes. Tomorrow at 3 p.m., 24 Rue des Érables, apartment 3, for water found under the kitchen sink. Your number ends in 0132. Is that correct?
The right time, confirmed
The visit is added to your calendar. The plumber gets the useful details and the customer gets a confirmation.
Read this exchange
Amélie, a new customerThat’s right, thank you.
ZenvoxThe visit is booked and the confirmation has been sent. The plumber will assess the repair on site.
The estimate carries the job forward
Your approved work and rates feed the estimate. Once you approve it, it goes to the customer; their acceptance stops follow-ups and allows the repair to be scheduled.
Your exchange with Zenvox
OwnerAre we still waiting for the customer’s answer on this repair?
ZenvoxThe estimate is accepted. The repair still needs to be scheduled.
What gets done
A booked visit, a tracked estimate and an approval attached to the right job.
And when you ask…
OwnerAre we still waiting for the customer’s answer on this repair?
ZenvoxThe estimate is accepted. The repair still needs to be scheduled.
The conversation, from hello to confirmationAmélie, a new customer
- Amélie, a new customer
Hi, I found water under my sink. I’m a new customer.
- Zenvox · Reception
Hello, I’m the virtual receptionist. Is water still running?
- Amélie, a new customer
No, I wiped it up and it hasn’t happened again. Could someone come tomorrow afternoon?
- Zenvox · Reception
Of course. May I have your name, phone number and the address?
- Amélie, a new customer
Amélie Gagnon, 514 555-0132. 24 Rue des Érables in Laval, apartment 3.
- Zenvox · Reception
Thank you. Is this the kitchen sink? Tomorrow, Tuesday, has openings at 1 or 3 p.m.
- Amélie, a new customer
Yes, the kitchen. Let’s take 3 p.m. Please ring apartment 3.
- Zenvox · Reception
I’ve noted that. Will you be there to let the plumber in?
- Amélie, a new customer
Yes. Can you text me the confirmation?
- Zenvox · Reception
Yes. Tomorrow at 3 p.m., 24 Rue des Érables, apartment 3, for water found under the kitchen sink. Your number ends in 0132. Is that correct?
- Amélie, a new customer
That’s right, thank you.
- Zenvox · Reception
The visit is booked and the confirmation has been sent. The plumber will assess the repair on site.
A real hand.
A simple place to start.
Your callers get an answer, and you get the details you need to move a job forward.
See what my base coversTrades & maintenance
$39CAD / month
50 Standard calls · 1 local number
- Answer in French and in English
- Take down the work, the address and the timing asked for
- Note when the caller is free and agree on a callback
- Hand you a written request you can act on
- Answer your own questions about a call
Your rules.
Work moves forward.
Your service area and your crew. A request follows the territory, the trade and the routing rules you declared, and lands with the person you named.
Your approved prices. She passes on the rates you approved. Work that has to be looked at stays a request: she writes down what the caller described and you decide.
Your availability. She offers permitted time slots and confirms the appointment after it is saved in your calendar. If approval is needed, she passes on the request with a clear next action.
Answers
to your questions.
The details that matter
to a business like yours.
Do an active leak and an estimate visit follow the same path?
No. She records the problem, address and contact details, then follows your instructions. A priority situation triggers your designated alert; planned work becomes a visit request. An alert does not mean a technician has accepted the job and does not promise an arrival time.
Can she price a project while I am working?
She prepares the request with reported measurements, access and the work required. She communicates only the prices you have approved for specified cases. Work requiring a site assessment still needs pricing; the Assisted estimates option moves a proposal forward under your approval rules.
When do I need Dispatch and field work?
The base records the request and passes it on under your instructions. Dispatch and field work becomes useful when you want to assign the work to a technician and track acceptance and progress. Simply passing a message to your team does not require that full workflow.
What if I provide recurring maintenance as well as one-off work?
A one-off visit remains a standard request or appointment. Contracts and recurring service handles sites, scheduled visits and what the contract covers. Extra work still needs approval, and a visit is reported as completed only when that status has been recorded.
Will my customers hear a Quebec accent?
Yes. A Longueuil customer calling about a roofing job hears a voice from here, with a natural Quebec accent, one that says “soumission” and “déneigement” the way he does. You choose the voice — female or male — and its style by listening, and the receptionist introduces itself as your business’s assistant at the start of the call.
Your next caller
deserves an answer.
Start with the base. Add the jobs that are worth handing over.
Start your free trialNo setup fee.