Health and care
Practitioner, room and duration change from one act to the next. A booking respects those three together, and the conversation gives no clinical opinion to choose on a practice's behalf.
Appointment booking
An appointment confirmed during the call, or a request passed on cleanly when direct confirmation is impossible — and the difference is said out loud.
7 days, 20 answered calls, no card
The task it takes over
Booking on the phone asks four things at once: knowing which service a caller wants, knowing what that service needs in time and in resources, knowing what is free, and writing the booking where a team will see it. That is the work a base does during the call.
A service is more than a duration. An install needs a station and a qualified person; an estimate visit needs travel; an exam needs a room. Your configuration describes those constraints once, and they hold at every booking rather than being rediscovered on the morning itself.
When direct booking is impossible — software does not allow it, or a professional owns the decision — the conversation does not pretend. It creates an appointment request or hands over the official link, and the caller hangs up knowing what happens next.
Step by step
- Frame
The service decides what must be reserved
A service catalogue carries duration, the person allowed to perform it, and the resource it needs. A room or a vehicle essential to a booking belongs to the base: it is not a separate add-on.
- Check
Real availability, rather than an intention
The conversation looks at what is free and holds a slot briefly where the source supports it. Two callers at once do not walk away owning the same slot.
- Write
Create, move or cancel
A confirmed appointment gets written, and it can later be moved or cancelled by the same conversation. Every change leaves a trace of what was asked, and by whom.
- Remind
The reminder before the visit
A reminder goes out ahead of the appointment, carrying what a person must bring or prepare. A reply cancelling is treated as a cancellation, not as a lost message.
Part of your base, in all eight industries
Service catalogue, availability checks, create, change, cancel, appointment requests and reminders are base capabilities. They work in the Zenvox agenda, with no software connected at all.
What gets added on purpose reaches past the appointment itself: reusing a freed slot and recalling a due date, coordinating several steps or home visits, tracking administrative files. Each industry has its own pages for that.
What this changes for your business
Beauty, fitness and classes
A station, a class or a trial session gets booked inside one conversation. Briefly holding a slot keeps a quiet hour from turning into two customers at once.
Trades and maintenance
What gets booked is a visit window, rather than an arrival time down to the quarter hour. The request carries the address, how to get in, and what has to be seen on site.
What it receives
- A service catalogue, with duration and resources on each line
- Qualified people and their working hours
- Cancellation rules, and how much notice is required
- The Zenvox agenda, or whichever calendar has been authorised
What it produces
- A confirmed appointment, or an appointment request passed on
- A written confirmation sent to whoever called
- A reminder before the visit, with whatever must be brought
- A history of moves and cancellations on that appointment
You decide what may be booked without you, and what has to travel as a request. The conversation does not widen that line on its own.
What is metered, and what comes from elsewhere
Booking carries no separate meter: it lives inside whichever conversation produced it.
- A call ending in an appointment stays one call, counted once
- Confirmation and reminder are service messages, metered apart from a conversation
- How many practitioners and resources a base covers is set in an offer
- A connected calendar does not change how anything is counted
Any third-party fees — message delivery, a licence on whichever calendar you run — are separate and billed by that provider.
With your calendar
A status shown is technical qualification. With no calendar connected, the booking lives in Zenvox and nothing is blocked.
- Google CalendarTo qualifyAuthorisation, reading availability and writing an appointment are documented; qualification order stays read, then create, then change and cancel.Google Calendar
- Microsoft 365To qualifySame path as the Google calendar, with an authorisation contract and organisation rules of its own.Outlook and Microsoft 365
- GOrendezvousTo qualifyAccess runs through a private invitation and a business key; until that is established, an appointment request stands in for direct booking.GOrendezvous
Questions about this feature
Do I need a connected calendar to book?
No. Service catalogue, availability checks, create, change, cancel and reminders work in the Zenvox agenda. Google Calendar and Microsoft 365 sit at 'to be qualified', and the qualification order stays read, then create, then change and cancel.
Can somebody be told an appointment exists when it does not?
No. When direct booking is impossible — software does not allow it, or a professional owns the decision — the conversation creates an appointment request or hands over the official link, and the difference is said out loud.
Two callers want the same slot. Who gets it?
The conversation looks at what is free and holds a slot briefly where the source supports it: two callers at once do not walk away owning the same slot.
Is the room or the vehicle a separate add-on?
No. A room or a vehicle essential to a booking belongs to the base: your service catalogue carries duration, the person allowed to perform the work and the resource it needs, and those constraints hold at every booking.
Does a booking add a meter?
No. A call ending in an appointment stays one call, counted once, and a connected calendar does not change how anything is counted. Confirmation and reminder are service messages, metered apart from the conversation.
Where to next
Whichever calendar already runs a business, or what a request becomes afterwards.
Appointment booking