Foundation crack repair
What a caller describes — the width, the spot, how long it has been there — decides the next step. The summary carries those as spoken, with no technical reading applied.
Summary after every call
You know what was said without replaying the call: the summary arrives in writing, with the request and whatever is left to do.
7 days, 20 answered calls, no card
The task it takes over
The trouble with a receptionist working while you are elsewhere is knowing what it did. Voicemail forces you to listen again. A handwritten note gets lost. A dashboard nobody opens is worth nothing.
The summary settles that in one gesture: after every conversation you receive a short piece of writing saying who called, what was asked, what was answered, and what is waiting for you. It stays faithful to the conversation — no embellishment, and nothing added that nobody said.
The full transcript stays available underneath, attached to the same file. You open it when a detail matters: a figure, an address, an exact sentence you want to be sure about.
Step by step
- Listen
The conversation gets transcribed
What was said is written down, in the language of the conversation, and attached to the request file. Recording disclosure happens at the start of the call.
- Summarise
Short, faithful, unembroidered
The summary runs a few lines: the person, the subject, what was decided, what is missing. Nothing appears in it that nobody said during the call.
- Send
Wherever you actually look
The summary reaches you as a service message, and the request appears in your workspace. Choosing who on a team receives it is up to you.
- Alert
Urgency does not travel by summary
Where a situation matches an urgency rule, the alert leaves immediately, without waiting on a summary being formatted.
Part of your base, in all eight industries
Transcript, faithful summary, notification and written request are base capabilities. No add-on is needed to receive what happened.
What gets added on purpose: scoring conversations against a grid and comparing versions, which is another page and another meter.
What this changes for your business
Health and care
An administrative request is summarised with no clinical comment. Whatever belongs to a practitioner stays a question asked, rather than a conclusion.
Real estate
An occupant call becomes one clear line: building, unit, problem, and how urgent it was said to be. That is what lets somebody act without calling back to understand.
Garages and auto services
A customer asks one thing and describes another. The summary keeps their own wording, and the transcript stays underneath when an advisor wants the exact sentence.
What it receives
- The conversation itself, whichever channel carried it
- Fields you want appearing first
- Which people on a team should receive which thing
- An urgency rule, written once
What it produces
- A short summary sent after the conversation
- The full transcript, attached to the file
- A written request carrying the fields of an industry
- An immediate alert when an urgency rule applies
You choose who receives what, and what deserves an alert. The receptionist applies that split without editing it.
What is metered
The summary is a base service message. It stays apart from written replies sent to customers.
- Summary and notification belong to base service messages
- The transcript is included in whichever conversation produced it
- Questions you later ask your receptionist carry their own meter
- A technical retry on delivery does not count twice
Message transport is billed by the channel carrier; those fees are separate from a subscription.
With your tools
A status shown is technical qualification. The summary arrives with no software connected at all.
- HubSpotTo qualifyDropping the summary into an existing contact record needs a per-account installation and verified write scopes.HubSpot
Questions about this feature
Do I have to replay the call to know what was said?
No. A short summary arrives after every conversation — the person, the subject, what was decided, what is missing — and the full transcript stays available underneath, attached to the same file.
Is the call transcribed, and does the caller know?
Recording disclosure happens at the start of the call, and what was said is written down in the language of the conversation. The summary stays faithful: nothing appears in it that nobody said.
Does an emergency wait for the summary?
No. Where a situation matches your urgency rule, the alert leaves immediately, without waiting on a summary being formatted.
Who receives the summary?
Whoever on your team you name. You choose who receives what, and the receptionist applies that split without editing it.
Does the summary consume a message meant for my customers?
No. Summary and notification belong to base service messages, apart from written replies sent to customers, and the transcript is included in whichever conversation produced it. Message transport is billed by the channel carrier.
Where to next
Asking a question about one call, or seeing what got qualified.
Summary after every call