Beauty, fitness and classes
The service is short and satisfaction is immediate. The request goes out while a person still remembers what they liked.
Google reviews and replies
Asking for a review after work that actually happened, reading what gets said, and replying with wording you approved.
7 days, 20 answered calls, no card
The task it takes over
Asking for a review is the task everybody postpones. The job is done, the customer is happy, and nobody dares ask. Three days pass, the moment is gone, and a public page sits exactly where it sat two years ago.
This add-on asks at the right moment: after confirmed work, of whoever received it. It then reads the reviews arriving on an authorised profile, prepares a reply in your tone, and waits for approval before publishing anything in your name.
It does not sort customers by their presumed mood. Asking only people believed to be happy is a practice platforms penalise, and that is not what happens here: it asks after the work, of whoever received the work.
Step by step
- Wait
Confirmed work comes first
The request goes out after an appointment kept or a job finished. A cancelled or missed appointment triggers nothing at all.
- Ask
A short message, once
The person receives a message carrying a profile link. Contact preferences hold, and anyone who asked messages to stop receives no review request.
- Read
Reviews arrive where you work
New reviews on an authorised profile are read and grouped, together with whatever keeps coming back month after month — a delay, parking, a misunderstood price.
- Reply
A reply waits on your approval
A reply is prepared in your tone, short, with no public argument. It gets published after approval, and rewriting it first is up to you.
An add-on, and one already inside another
Reviews are a separate add-on, covering one authorised Google Business Profile. They are already included in lead capture and sales follow-up for that same profile: taking sales follow-up means reviews need no separate purchase.
What is outside this add-on: updating the information and posts on a profile, which lives on another page. Reviews and profile are two distinct rights.
What this changes for your business
Garages and auto services
Local reputation decides the next call. A vehicle picked up is a clean moment: work finished, invoice understood, and asking makes sense.
Trades and maintenance
A job ends on a final walkthrough. That is when the result sits in front of a customer, rather than three weeks later.
What it receives
- Whichever Google profile has been authorised
- A signal that work was confirmed
- The tone and phrasing you want inside replies
- Contact preferences belonging to each person
What it produces
- A review request sent after the work
- New reviews, read and grouped by subject
- A prepared reply, published after approval
- A record of what was asked, published, and by whom
Nothing gets published on a profile without explicit approval, and final wording stays in your hands.
What is metered, and what comes from elsewhere
This add-on covers one authorised profile, review requests per month, and reply drafts per month.
- One authorised Google Business Profile per add-on
- Review requests per month, reset at each period
- Reply drafts per month, separate from requests
- Messages go out on a purchased channel and use its meter
A review platform stays in charge of what it displays and of its own rules; Zenvox holds no power over whether a received review appears.
On the profile side
A status shown is technical qualification. Access requested covers whichever profile you authorise, and nothing else.
- Google accounts and destinationsTo qualifyAccount ownership, profile eligibility and the real authorisation method have to be established from official documentation ahead of any connection.
Questions about this add-on
Who receives the review request?
Whoever received the work, after an appointment kept or a job finished. A cancelled or missed appointment triggers nothing at all.
Does it skip customers believed to be unhappy?
No. Asking only people believed to be happy is a practice platforms penalise: this add-on asks after the work, of whoever received the work.
Can a reply be published in my name without me?
No. The reply is prepared in your tone, short, with no public argument, then published after your approval — and rewriting it first is up to you.
Do I also need the add-on that updates my Google profile?
They are two distinct rights: updating the information and posts on a profile lives on another page. That said, taking lead capture and sales follow-up already includes reviews for that same profile.
Can Zenvox have a review taken down?
No. A review platform stays in charge of what it displays and of its own rules; Zenvox holds no power over whether a received review appears.
Where to next
The profile itself, or the sales follow-up that already includes reviews.
Google reviews and replies