Before the inspection, you know where the crack is, what water has been reported and whether a purchase or sale deadline applies. Your receptionist collects these details, follows your priorities and books the visit without judging how serious the crack is.
$39 CAD / month · 50 Standard calls · 1 local number
The inspector receives the request with the address, the photo of the crack sent by text, a no-active-water note and the deadline of the condition. The visit is set for the next day, in a slot reserved for inspections.
Wednesday, 8:50 a.m., in the middle of the April thaw. A woman calls back a second time: her purchase offer carries a foundation inspection condition.
ReceptionistFondations Lefebvre, good morning. Let me take your name and a callback number first, in case we get cut off.
CallerMaryse Fortin, 418 555-0109. I am buying a house and there is a crack in the basement. My inspection has to be done before next Friday.
ReceptionistIs water coming in right now, or is the crack dry?
CallerDry. But the building inspector wrote that a specialist should look at it. Do you think it is serious?
ReceptionistI cannot tell you over the phone, and honestly nobody should: that is exactly what the inspection determines. What I can do is flag your file as priority because of your deadline and book a visit before Friday.
Water is entering as they speak, after heavy rain or during the thaw. She takes the name and number first, records where it comes in and since when, checks whether a sump pump has failed, and alerts you immediately.
A crack in the foundation or in a basement wall. She records the location, when it appeared, any link the caller draws to rain or thaw, and the photos available — without ruling on cosmetic or structural.
A purchase, a sale, an inspection condition, a closing date at the notary. She captures the date, flags it as such, and warns you: these requests have a short window and a high loss rate if nobody calls back the same day.
A heavier project: exterior excavation, membrane, interior tanking, drain replacement. She records the age of the house, the interior and exterior access, the known previous work, and books the assessment visit.
A crack and active water are not the same call. She tells them apart before qualifying anything, and books the inspection that can actually decide.
She takes the name and callback number before the crack is even discussed.
The first thing she captures, whatever level of urgency is announced.
She records where the water is coming in and since when, and checks whether a sump pump has failed.
The details that tell active water apart from a dry crack to inspect later.
She alerts you right away when water is coming in at this moment.
Active water goes ahead of everything else, under your rule.
She records the location, when it appeared and any link the caller draws to rain or thaw.
Collection fields, not a diagnosis — the competent professional decides the cause.
She asks for the photos available, without drawing any conclusion about severity from them.
A simple qualification attachment, included in the base only — it prepares the visit, it does not replace it.
She explains that severity cannot be known over the phone — cosmetic or structural — and books the inspection.
What no honest contractor would say otherwise — severity is determined on site.
She captures the deadline — notary, condition of sale, pre-purchase — and flags the file as priority.
These requests have a short window, and a high loss rate if nobody calls back the same day.
She books the visit before the stated deadline, in the windows you keep for these files.
The calendar follows the customer’s legal urgency, not only your usual availability.
She records the age of the house, the interior and exterior access, and any known previous work.
The context that prepares a useful assessment visit, not a blind one.
She books the assessment visit in the windows you keep for these projects.
Exterior excavation, membrane, tanking — projects priced only after the foundation has been seen.
Each of these options is added separately, when it is useful to you.
She prepares your estimate with options, exclusions and an explicit contingency, in versions.
A foundation file is rarely decided on the spot — you approve every version before it is sent. Assisted estimates
She assigns the request to a crew on call for active water, or to an inspector for visits, and shows you who accepted.
Included in Dispatch and field work, separate from the estimate. Dispatch and field work
She attaches emails about the crack and the documents sent to the file, without analysing them.
Optional email channel: analysis stays with the professional, only the attachment changes channel.
She logs the client and the crack request in Jobber, once writing has been validated on your account.
The client, request and quote model already exists in the product. Until something is connected, she stays in Zenvox native mode. Jobber
She carries over the context of a request referred by RénoAssistance without passing it off as a direct call.
No public write-back is established for this partner. The contact rule is still being qualified with it. RénoAssistance
She stays ready for Soumission Rénovation if a request comes from it, while access terms are established.
Per-request fees and feedback are not documented yet — a separate commercial model, not a connector. Soumission Rénovation
She answers from the calls, requests and business information you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich foundation enquiries mention a sale or inspection date?
She retrieves stated dates and the customer’s observations. She does not assess the structure or technical urgency.
Which active-water calls did I get this week?
She reads the alerts sent and the requests flagged urgent in your requests.
Which foundation estimates sent this month have had no reply?
Add-onWith Assisted estimates: the last follow-up and the current version of each file. Without the option, she does not track estimates.
Which visits are waiting on a crew for active water, and which on an inspector?
Add-onWith Dispatch and field work: who accepted each request. Without the option, she passes the request on without tracking its assignment.
Active water, obviously. But also deadline files, if you want them treated as priority. You write your rule once, change it from the app, and it applies in the evening and through the spring.
Name and callback number first. Then the kind of request — crack, water, foundation inspection. The address with the postal code. Whether water is coming in right now. And whether a transaction with a deadline is behind it.
You get a written request with the photos, the history and the level of urgency. Active water goes out as an alert; a pre-purchase inspection is placed on the calendar in the windows you keep for visits.
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
She does not say whether a crack is cosmetic or structural: that takes an inspection.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which foundation enquiries mention a sale or inspection date?
She retrieves stated dates and the customer’s observations. She does not assess the structure or technical urgency.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Attach emails about the crack and reported documents to the request; professional analysis remains separate.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Client, request and quote model documented; writing each object still has to be proven on a real account before it is announced.
Requests referred by a platform: no public write-back is established, and the contact rule has to be qualified with the partner.
Access terms, per-request fees and write-back are not established; treat it as a separate commercial model, not a connector.
Someone who sees a crack and someone whose basement is taking on water often use the same words. Yet these are two separate files: a single crack, active water, and structural movement are handled differently and do not go to the same crews. The classic mistake in this trade is selling an injection from a photo of a crack alone.
Your receptionist judges nothing. She gathers the symptoms, the water history, the location, the work already done, and above all: is water coming in right now. She says plainly what no honest contractor would put otherwise — severity is determined at the inspection, not on the phone — and she books that inspection.
She also catches the file you least want to miss: the one with a deadline. Pre-purchase inspection, condition of sale, an appointment at the notary. Those calls are time-sensitive, and the trade profile treats them as priority even when there is not a drop of water on the floor.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Trades & maintenanceThat it cannot be known over the phone, and why: the difference between a shrinkage crack and one that is moving shows on site, with the water history and the foundation context. She neither dramatises nor plays it down — she books the inspection.
Yes, it is a qualification question in its own right: is this tied to a sale or a purchase with a deadline — notary, condition of sale, pre-purchase. When the answer is yes, she captures the date and applies your priority rule.
She does not confirm it. It is a frequent question at the time of a sale, but the exact terms and transferability are checked in the file, not on the phone. She records the question and passes it to you.
No. The preset rules out firm prices and ballparks: the amount depends on the type of crack, its length, the cause and the access. She explains that, then captures the request.
Yes — and that is exactly when a line ringing out is expensive. At thaw, cracks move and water comes in: calls arrive in bunches, often early in the morning. She answers all of them, applies your urgency rule, and you get a sorted queue.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberCracks and foundations
