Emergency trades
A leak at midnight cannot be explained to an answering machine. The conversation keeps the address, the nature of the problem and what has already been tried, then alerts you on the rule you set.
Answering calls around the clock
A call that comes in at eleven at night is handled like the one at ten in the morning: taken, understood, written down, passed on.
7 days, 20 answered calls, no card
The task it takes over
An unanswered call leaves nothing behind. No name, no number, no record of what the person wanted. Evenings, weekends, during a job, on a roof, in an operatory: the hours you cannot pick up are exactly the hours a request gets decided.
This function is the floor of every base, in all eight industries. It takes the call, answers in French or in English depending on who is speaking, runs the conversation from your instructions, and records a written request carrying the fields of your trade. It asks nothing of you during the call: work on your side starts once the request lands.
It is no substitute for emergency services. A situation that puts someone in danger is pointed to emergency services first, ahead of everything else — a product rule, not a setting in your configuration.
Step by step
- Receive
Routing decides before the first ring
Your number stays yours: you forward calls to your receptionist line, at all hours or only once nobody picks up. Conditional forwarding and full forwarding are set on your handset, and removed the same way.
- Answer
In whichever language the caller speaks
The conversation runs in French or in English, following the caller. Vocabulary, questions asked and services named come from your configuration: it is your business answering, in your own wording.
- Protect
Cold calling and flooding get filtered
Repeat dialers, sales robots and attempts to flood a line are handled apart. Two conversations can run at once, so a second caller does not drop into nowhere.
- Hand over
A written request, rather than a memory
Every call produces a structured request: who called, for which job, at which address, with which next step. It lands in your workspace, and you get alerted according to your urgency rule.
Part of your base, in all eight industries
Answering, routing, protecting the line and creating the request are base capabilities. No add-on is needed for a call to be taken, and removing an add-on does not silence your receptionist.
What gets added on purpose sits elsewhere: written channels, estimate follow-up, deposits, dispatching across crews. Voice itself is where everything starts.
What this changes for your business
Clinics and practices
Calls arrive while the team is with a patient. The administrative request gets written down with a form's precision, so nobody at the front desk has to choose between the phone and the person standing there.
Service businesses
Busy hours look alike week to week. Two conversations at once keep a second caller from hanging up while a first one finishes a sentence.
What it receives
- The call itself, forwarded from a number you already own
- Opening hours, services offered, and how you want to be interrupted
- Questions specific to a line of work, prepared ahead of time
- An urgency rule: which situation deserves an immediate alert
What it produces
- A written request carrying the fields of a given industry
- The transcript of the conversation, attached to that request
- An immediate alert once a situation matches a rule
- A trace of a call, even one where a caller hangs up midway
You decide what wakes you up and what waits until morning. The receptionist does not judge that line: it applies a rule you wrote down.
What is metered
A base includes a number of Standard calls each month — fifty, in all eight industries — and one local number. Setting up costs nothing.
- One answered conversation counts as one call, whatever its length
- Two conversations can run at once on a forwarded line
- Filtered cold calls do not consume a business owner's allowance
- Written channels carry meters of their own, apart from voice
Beyond the 50 included calls, you add volume at any time from your workspace, in seconds.
On a telephony side
A status shown is technical qualification. A base answers with no software connected at all.
- Telephony and voice orchestrationTo qualifyTransport and orchestration providers are documented as reference points; access contracts and real carrier costs still have to be established market by market.
Questions about this feature
Do I need an add-on for a call to be answered?
No. Answering, routing, protecting the line and creating the request are base capabilities, in all eight industries. Removing an add-on does not silence your receptionist.
Do I have to change my number?
No. Your number stays yours: you forward calls to your receptionist line, at all hours or only once nobody picks up. Forwarding is set on your handset, and it is removed the same way.
Two people call at once. Where does the second one land?
On a second conversation: two calls can run at once on your line. Repeat dialers, sales robots and attempts to flood a line are handled apart, and filtered calls do not consume your allowance.
And an emergency?
A situation that puts someone in danger is pointed to emergency services first, ahead of everything else. That is a product rule, not a setting in your configuration.
What happens once the included calls run out?
Beyond the 50 included calls, you add volume at any time from your workspace, in seconds. You follow your usage there live, and you can also ask your receptionist for it in writing.
Where to next
Whatever follows a call, or how a number reaches this place.
Answering calls around the clock