An active leak, a water heater replacement and a maintenance visit need different next steps. Your receptionist records the problem, address and contact details, then prepares the callback or visit using your instructions and availability.
$39 CAD / month · 50 Standard calls · 1 local number
The text you get
Nathalie Côté · 450 555-0173 · 42 rue des Pins, Longueuil. Water under the kitchen sink, still leaking, bucket in place. Condo, owner. Flagged urgent — call back as soon as your hands are free.
Water still running, a sewer backup, water damage in progress. Your receptionist takes the name and callback number first, notes the address and what the caller can see, flags the request urgent and alerts you right away by text.
A water heater to replace, a toilet, a new connection. She notes the unit in place, the access, whether the old one has to be removed, and offers an appointment in the windows you keep for installation work — or an assessment visit if the project calls for one.
A slow drain, a smell, an inspection to plan. She takes the address, the access to the fixture and what the caller notices, then books the drain cleaning or the inspection in the slots set for that service. A backup in progress follows your urgency rule instead.
A project that is priced on site. She notes the scope, the address, the photos the caller can send and the wanted timing, then offers an estimate visit. She gives no price: a bathroom is priced after someone has seen the existing plumbing.
A customer whose equipment is covered by a contract. She finds the contract and the covered unit, notes the last service and the warranty being claimed, and leaves it to you to decide what is covered: a phone number is not proof of coverage.
Simon gets an alert on his phone with the name, number, address and a running-water flag. He calls back as he comes out from under the sink, before Nathalie dials the next plumber on her list. The alert does not confirm his visit: he accepts it when he calls back.
Thursday, 10:20 a.m. Simon is under a sink in Longueuil. A woman calls: there is water under her kitchen sink and it is still leaking.
ReceptionistPlomberie Rivard, good morning. Let me take your name and a callback number first, in case we get cut off.
CallerNathalie Côté, 450 555-0173. There is water under the sink and it is still leaking.
ReceptionistIs water running right now, or has it stopped? And what is the address?
CallerIt is still leaking, I put a bucket under it. 42 rue des Pins, Longueuil, J4K 2T7. It is a condo, I am the owner.
ReceptionistNoted. I am flagging your request as urgent and alerting Simon right away. He will call you as soon as his hands are free — he will confirm a window rather than an exact time.
Water still running and a water heater to plan are not the same call. She tells them apart before qualifying anything.
She takes the name and callback number before the plumbing problem is even discussed.
The very first thing, before the plumbing problem is even discussed.
She asks whether water is actively running right now.
The answer separates an active leak from a water heater to plan.
She flags the request urgent and alerts you right away by text.
Active water, a backup, or no hot water in winter all follow the same rule.
An alert sent does not confirm a visit — you are the one who accepts the job when you call back.
She passes the request on; she does not commit you to it.
She records the unit in place, the access, and whether the old one has to be removed.
The fields that actually prepare the installation, not a generic form.
She offers an installation appointment in the windows you keep, or books an assessment visit if the project calls for one.
A water heater gets booked. A full bathroom needs an assessment first.
For a bathroom, she records the scope of the work, the photos available and the wanted timing.
The context that prepares a real estimate visit.
She gives no price for the bathroom: that is priced after seeing the existing plumbing.
She explains that to the caller and keeps the request.
She collects the address, the access to the fixture and what the caller notices.
The context that prepares the drain cleaning, without guessing the cause.
She books the drain cleaning or the inspection in the slots set for that service.
A backup in progress follows your urgency rule instead of this path.
She finds the contract and the covered unit, and records the last service and the warranty being claimed.
A phone number is not proof of coverage.
She leaves it to the owner to decide what is covered.
She collects the facts; she does not settle the warranty.
Each of these options is added separately, when it is useful to you.
She offers the leak to whoever can take it, you can see who accepted, and a request nobody takes comes back to you.
One technician on call in the evening, another on a site — each job goes to the right place. Dispatch and field work
She prepares your bathroom or water-heater estimate and follows up without you thinking about it.
A renovation customer compares several estimates before deciding — you approve every version before it is sent. Assisted estimates
She tracks scheduled maintenance visits, the covered unit and the service due under contract.
Dispatch for the jobs covered by those contracts is already included. Contracts and recurring service
She continues by text about a water heater to replace or a wanted visit.
Optional SMS channel: the caller sends a photo without repeating everything on the phone.
She creates the plumbing request in Jobber, once the connection is proven on your account.
Client, request and quote model documented in advance. Writing each object still has to be proven on a real account. Jobber
She prepares the plumbing request for Housecall Pro, if that is your dispatch tool.
Eligibility and write coverage still have to be qualified with the vendor before any announcement. Housecall Pro
She keeps a place for ServiceTitan if that is your company’s tool, while an authentication contract is established.
Nothing is announced until the vendor confirms write coverage. ServiceTitan
She answers from the calls, requests and business information you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich plumbing requests are still waiting for my callback?
She finds the reported problem, address and next step recorded in your requests. Sending an alert does not mean a plumber has accepted the job.
Which active leaks did I get today, and which were called back?
She reads the alerts sent and the requests flagged urgent in your requests.
Which jobs are still waiting on a crew that can take them?
Add-onWith Dispatch and field work: who accepted each request. Without the option, she passes the request on without tracking its assignment.
Which services are due this week for my contract customers?
Add-onWith Contracts and recurring service: what is due, completed and up for renewal. Without the option, she does not track contracts.
Your service area, your hours, the service calls you take, who to alert about an active leak, the services that can be booked and what your receptionist may not say. You can change all of it at any time from the app.
She takes the name and callback number in her first sentence, in case the line drops. Then the kind of problem — leak, blocked drain, water heater or a project —, the address with the postal code, whether water is running right now, whether it is urgent or an estimate being shopped around, and whether the caller is already a customer.
A written summary reaches you by text: who, where, which problem, and how urgent it is. An active leak triggers an immediate alert; a water heater to plan waits until you are out from under the sink. An alert sent does not mean a plumber has agreed to go: you are the one who confirms.
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
An alert sent is not a confirmed visit: she passes the request on, and you are the one who accepts the job.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which plumbing requests are still waiting for my callback?
She finds the reported problem, address and next step recorded in your requests. Sending an alert does not mean a plumber has accepted the job.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
Contracts and recurring service already includes dispatch for jobs covered by those contracts. The Dispatch and field work option is only added for separate jobs outside that scope.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Continue a text conversation about a water heater replacement or a requested visit. Autonomous customer conversations are optional; transactional messages and your own questions to the receptionist are already included.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Client, request and quote model documented; writing each object still has to be proven on a real account before it is announced.
Interface key and callback secret documented at the product’s top tier; eligibility and write coverage still have to be qualified with the vendor.
The exact authentication contract and write coverage are not established; access is negotiated with the vendor before anything is announced.
In plumbing, the phone rings at the worst moment: under a sink, in a crawl space, at the wheel between two customers. The number on Google is often your own cell phone, and you are the one who picks up — or does not. Someone watching water run across a basement floor does not leave a message: they dial the next plumber on the list.
Your receptionist takes that call for you. She answers in French or in English depending on the caller, takes the name and callback number first, then asks the questions you would ask yourself: what the problem is, at which address, and above all whether water is running right now. Active water damage alerts you at once; a water heater to replace waits until you have finished what you are doing.
She does not replace the trust between you and your customer — you are the one who shows up with your RBQ licence and your tools. She screens and documents first contact: the price shoppers, the requests outside your service area, so that what reaches you is worth the interruption.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Trades & maintenanceShe takes the name, callback number, address and what the caller can see, then follows your rule for an active leak or backup: flag the request urgent and alert you right away, or reach the technician on call if you have a team. The report is not a diagnosis or a confirmed visit — you are the one who calls back and accepts the job.
Thursday, 10:20 a.m.: Nathalie calls, water is leaking under her sink. The request reaches Simon as an immediate alert with the address and callback number. That same day, a water heater to replace next month waits for the evening summary.
No. The plumbing preset rules out firm prices and ballparks: the estimate comes after an assessment on site. If you have approved a base rate for one specific service — drain cleaning, say — she can use it when its conditions match the request. For everything else, she explains that it is priced on site and captures the request.
Yes, when you have authorised that service for booking: she uses the slots set for it and your availability, sends the confirmation and the reminder before the visit. A project that needs an assessment — a bathroom, plumbing to redo — leads to an estimate visit instead. Booking the visit confirms neither a diagnosis nor additional work.
They do talk to you: you are the one who calls back and the one who shows up. What she changes is first contact — the call that used to land in a voicemail nobody listens to. She says who she is at the start of the call, takes the request, and leaves the relationship to you.
The base passes the call to the designated person, or gives them the facts and the number to call back; the callback comes from your side. To assign a job to someone on your team, check who accepts it and pick up a request nobody takes, you add Dispatch and field work. A forwarded request and a confirmed visit remain two different states.
Yes, and in plumbing that is often the point that matters the most: your number is on your truck, your Google profile and your reviews. You forward your line to Zenvox whenever you want — all the time, only when you do not pick up, or on a schedule. You can also add a local number.
What you wrote at setup. In Quebec, plumbing work is done by a contractor licensed by the RBQ, with the CMMTQ acting on its behalf; your licence number is a field in your profile, and she reads your answer instead of improvising. A visible number also reassures your customers against fake plumbers.
Contracts and recurring service already includes dispatch for the jobs covered by those contracts. Dispatch and field work is only added for separate jobs outside that scope.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberPlumbers
