An outage, a panel replacement and an EV charger need different next steps. Your receptionist records the reported signs, alerts you under your rules and books planned work in your available slots while you finish the job in front of you.
$39 CAD / month · 50 Standard calls · 1 local number
A burning smell that lingers, sparks, an exposed wire, a hot panel. She takes the name and callback number, gives the safety instructions, flags the call urgent and reaches you on your phone. If there is fire or smoke, she points the caller to 911 before anything else.
Large projects are not priced over the phone. She records the existing panel, the capacity wanted when the caller knows it, the address, the planned run and the access, then offers an estimate visit in your own slots.
An EV charger, added outlets, light fixtures, one more circuit. These are jobs that get planned: she offers an appointment in the windows you keep for installation work, and sends the reminder before the visit.
No power, in part or in whole. She records how far the outage reaches as the caller describes it, asks whether the neighbours are out too — a grid outage is not a wiring problem — and escalates along the rule you set.
Julie gets the alert on her phone with the name, number, address and a hot-panel, no-smoke flag. She calls back from her truck a few minutes later and stops by at the end of the evening.
Thursday, 7:40 p.m. Julie is finishing a job in Boucherville. A man calls because he smells burning near his panel.
ReceptionistÉlectrique Bergeron, good evening. Let me take your name and a callback number first, in case we get cut off.
CallerPatrick Nadeau, 450 555-0188. There is a burning smell in my basement.
ReceptionistCan you see smoke or flame right now?
CallerNo smoke at all. But the panel feels hot when I bring my hand close. 118 Marie-Victorin Boulevard, Boucherville.
ReceptionistTouch nothing. If you can reach the main panel safely, shut off the main breaker; otherwise step away. If you see smoke or flame, call 911 immediately. I am flagging this as urgent and alerting Julie now.
The moves she makes on your electrical calls, from the first word to the hazard screened for, then what stays in your hands.
She takes the name and callback number before the electrical problem is even discussed.
In her first sentence, in case the line drops while the caller steps away from the panel.
She asks whether there is a burning smell, sparks, smoke or an exposed wire right now.
That is her second question, ahead of the kind of work — the answer separates a real hazard from a fault to qualify.
She reminds the caller to touch nothing, to shut off the main breaker only if it can be reached safely, and to get out right away if there is smoke or flame.
The same instructions you would give yourself, in the order the preset requires.
Where there is fire or smoke, she points the caller to 911 before anything else.
No attempt to qualify the call further in that case — the one rule that comes ahead of everything.
She flags the call urgent and reaches you on your phone; with a crew, she transfers to the electrician on call.
Solo setting: your cell, then a text if you do not answer. Crew setting: the on-call rotation gets the alert, not a generic queue.
She records how far the outage reaches as the caller describes it — one room, one floor, the whole building.
The description comes from the caller, not from a diagnosis on our side.
She asks whether the neighbours are out too, to tell a grid outage apart from a wiring problem.
A grid outage is not handled like a fault on your installation — the question avoids a wasted trip.
She escalates under your rule when the power is partly or fully out.
Only you decide the threshold that triggers an alert rather than the evening summary.
She records the existing panel, the capacity wanted, the address and the planned wiring run.
The fields that actually prepare your estimate visit, not a generic form.
She asks for a photo of the panel or service entrance, if the caller can send one.
A simple qualification attachment, included in the Trades and maintenance base only — it tells you what to look at before you leave the house.
She offers an estimate visit in the slots you keep for this kind of project.
Sizing a panel or a service entrance happens on site, not over the phone.
To the price shopper, she explains that pricing happens after someone has seen the existing installation, and keeps the request.
The panel, the building’s age and the wiring condition are seen on site; the request still enters your queue.
She answers about your RBQ licence and your CMEQ membership with what you wrote during setup.
In Quebec, electrical work belongs to a master electrician — she reads your answer rather than improvising one.
Each of these options is added separately, when it is useful to you.
She prepares your panel or service-entrance estimate from your measurements and your catalogue, in versions.
You approve exactly one version before it goes out, like any versioned proposal. Assisted estimates
She follows up on the estimate you sent and stops at a reply, a refusal or a withdrawal.
The won-or-lost record tells you why a panel went to a competitor while the caller was comparing quotes. Assisted estimates
She assigns the job to the electrician who can take it — one on call in the evening, another on a site — and shows you who accepted.
Included in Dispatch and field work; a request nobody takes comes back to you instead of sitting idle. Dispatch and field work
She knows where each request came from — Google profile, quote platform, referral — and which one ends in a signed contract.
Lead platforms are already an active channel for electricians; knowing where your acquisition money goes changes what you pay. Lead capture and sales follow-up
She answers website questions about an EV charger or a panel, and prepares the visit request.
Optional web channel: the caller asks a question before ever picking up the phone.
She creates the client and the request in Jobber, once the connection has been proven on your account.
The client, request and quote model is documented; writing still has to be proven on a real account. Without a connection, she works in Zenvox native mode. Jobber
She prepares the same request for Housecall Pro, whose interface key is documented at the product’s top tier.
Eligibility and write coverage still have to be qualified with the vendor before being announced. Housecall Pro
She stays ready for ServiceTitan if your company uses it, while the exact authentication contract is established.
Access is negotiated with the vendor before any announcement — until then, Zenvox native mode takes over. ServiceTitan
She answers from the calls, requests and business information you are allowed to access. A question about an option only applies once you have switched it on.
The questionWho asked about an EV charger this week?
She finds charger enquiries and the supplied site details. Feasibility stays yours to determine.
Which danger signs were reported this week, and did I call each one back?
She reads the alerts sent and the requests flagged urgent in your requests.
Which panel estimates sent this month have had no reply?
Add-onWith Assisted estimates: the last follow-up and the current version of each file. Without the option, she does not track estimates.
How many requests came from a platform rather than my Google profile?
Add-onWith Lead capture and sales follow-up: the source of each request and its outcome. Without the option, she knows the call, not where it came from.
Your service area, your hours, the work you take, what triggers an immediate alert, who to reach in the evening, and what your receptionist may not say. You can change any of it at any time from the app.
Name and callback number in her first sentence, in case the line drops. Then danger. Only then the kind of work, the address with the postal code, residential or commercial, and whether there is power.
A written summary reaches you by text: who, where, what work, what risk was reported. A sign of danger triggers an alert right away; an estimate request waits until you are out of the wall.
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
She does not ask anyone to handle wiring or open a live panel; she gives safety instructions, nothing more.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Who asked about an EV charger this week?
She finds charger enquiries and the supplied site details. The electrician still determines feasibility.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Answer website questions about a charger or electrical panel and prepare a visit request.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Client, request and quote model documented; writing each object still has to be proven on a real account before it is announced.
Interface key and callback secret are documented at the product's top tier; eligibility and write coverage still have to be qualified with the vendor.
The exact authentication contract and the write coverage are not established; access is negotiated with the vendor before any announcement.
In electrical work, the call that comes in mid-job might be the most important one of your day — or the least. A burning smell in a basement and someone price-shopping an EV charger ring the same phone. You are up a ladder or inside an open wall, gloves on: picking up to sort it out costs you the thread of the job you are on.
Your receptionist takes that call for you, in French or in English depending on the caller. Her second question is about danger: burning smell, smoke, sparks, exposed wire, a panel that feels hot. If one of those signs is there, she gives the basic instructions — touch nothing, shut off the main breaker only if it can be reached safely, get out and call 911 if there is smoke or flame — and she alerts you at once.
Everything else she sorts: a large project to quote on site, a small job for the calendar, a price shopper. You come down the ladder, read a written request, and decide who to call back first.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Trades & maintenanceFrom your rule, written once: burning smell, smoke, sparks, exposed wire, hot panel, total outage. Those calls trigger an immediate alert instead of waiting for the end-of-day summary. Where there is fire or smoke, she points the caller to 911 first.
Yes, for work that can be planned: EV charger, outlets, fixtures, an added circuit. She places the appointment within the availability you allow, sends the confirmation and the reminder before the visit. A large project goes through an on-site estimate instead — and that visit is what she books.
What you wrote during setup. In Quebec, electrical work belongs to a master electrician; your RBQ licence number and your CMEQ membership are fields on your profile, and she reads your answer rather than improvising one.
No. The electrical preset rules out firm prices and ballparks: a panel, a service entrance or a code upgrade is priced after someone has seen the existing installation. She explains that to the caller and captures the request.
Yes. You forward your line to Zenvox whenever you want — all the time, only when you do not pick up, or on a schedule. You can also add a local number and keep yours for long-standing customers.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberElectricians
