Web and SMS conversations
Lets the caller send a photo or keep going in writing instead of calling back later.
Watch a call unfold, from the first word to the text message
Eight demos, one per line of business: what gets said, what gets written down, what lands on your phone, and what your receptionist refuses to say.
7 days, 20 answered calls, no card
What these pages show, and why they exist
A receptionist who answers your phone is hard to judge from a feature list. You want to hear how she opens, what she asks for first, how she behaves with someone in a hurry, and the moment she says «I cannot answer that». These eight pages show exactly that, one line of business at a time.
Every demo starts from the preset of its trade: its qualification questions, its priority-call rule, its hard limits. These are not dialogues written to look good — they are the questions the product actually asks, put back into an ordinary working situation.
Vocabulary changes from one section to another, and it is close to the only thing that does. A repair shop talks about vehicles, mileage and noises; a clinic talks about files, pain and insurance; a building talks about address, unit and running water. Everything else — capture, qualify, pass along, write it down — runs on one engine.
What you are looking at
Written exchanges, built from the trade presets. No real call is attached to these pages: we publish none until a recording exists with the disclosure given at the start of a call and the agreement of the person recorded. On that day the page will carry the file and say that it is a call that happened — not one hour sooner.
An incoming call, any trade, line forwarded because nobody picked up.
ReceptionistGarage Tremblay, good morning. Let me take your name and a callback number first, in case we get cut off.
CallerMarc Bergeron, 450 555-0142. A warning light came on yesterday.
ReceptionistThank you. Which vehicle is it — year, make and model? And is it still driving normally, or would you rather not move it?
CallerA 2017 Corolla. It drives, but it shakes when I brake. How much to look at it?
ReceptionistDiagnosis has a set fee, and repair depends on what turns up — I cannot give you a firm figure before the vehicle is on the hoist. I can hold a slot tomorrow morning, then the service advisor confirms the rest after inspection.
Name and number come before anything else; the request is written down with vehicle, symptom and urgency; the owner gets the summary on his phone. Same opening in all eight sections, with the questions of the trade concerned.
What gets collected, everywhere
Detail changes with the trade; these six fields are taken in every section, because a request without them helps nobody.
- The caller's name and a number to reach them, asked for first
- What they are after, in their words, before any rewording
- How urgent it is, as the owner's own rule defines urgency
- Whether this is someone the business knows already or a new caller
- When they can be reached, and which channel they prefer
- The time of the call and what the receptionist promised, word for word
The caller is told about the recording at the start of the call. Recording, transcript and request stay attached to your business file, which can export them or have them erased.
What is switched on in these scenes
The base of the section, on its own, in seven cases out of eight — on purpose: we show first what the product does unassisted. The add-ons below appear in the one demo where they genuinely change the outcome, and that page says so at the point where it happens.
What these pages do not show
Three limits, stated here rather than discovered later.
- None of these scenes is a transcript: nobody placed these calls, and no audio file is offered
- A written demo cannot prove voice quality, nor how it copes with a strong accent or a noisy line — only listening does that
- The questions shown are those of the original preset; yours will speak of your services, your hours and your service area once your instructions are published
The eight demos
Pick the one closest to your working day.
Watch a call unfold, from the first word to the text message