Waitlist and groups
Would have handed a freed table to the first person waiting, and coordinated the group without going through the manager.
A party of twelve, phoning in the middle of the Friday rush
A booking taken while the room is full, an allergy written down without a promise, and a group escalated to the manager instead of lost.
7 days, 20 answered calls, no card
The room, the situation, the configuration
A forty-eight-seat restaurant, an evening service, one host running the floor plan, the waiting list and the phone at the same time. During the rush the phone loses to the room every single service: there are people standing at the door.
The configuration is the Restaurants base, on its own. It answers, takes bookings against real availability, gives menu prices as configured, and escalates groups and complaints to the manager. No add-on is switched on in this scene.
The call comes in on a Friday at ten past seven. Someone wants a table for twelve the following Saturday. That is exactly the kind of request the restaurant's rule sends up to the manager — and exactly the hour when nobody can pick up.
What you are looking at
A written exchange, built from the qualification questions and the hard limits of the restaurant preset. It is not the transcript of a call that happened, and no recording is attached to this page.
Friday, 7:10 p.m. Room full, line forwarded on the second ring.
ReceptionistRestaurant Rivard, good evening. Is this for a booking, a takeout order, or a question about the menu?
CallerA booking. There would be twelve of us, next Saturday around seven.
ReceptionistTwelve makes it a group: the manager confirms the table and the terms himself. I am taking everything now so he can answer quickly. What name is it under, and a number to reach you?
CallerJulie Tremblay, 514 555-0107. It is for a birthday.
ReceptionistGood, I am noting that — it often changes which table we pick. Are there allergies or dietary restrictions in the group?
CallerOne person is allergic to peanuts. Is your kitchen peanut-free?
ReceptionistI am writing the allergy down and passing it to the kitchen, but I cannot guarantee the absence of traces — the chef will tell you. One last thing: a deposit may apply for a group this size; the manager confirms it when he calls you back.
The manager gets a complete request — twelve people, Saturday at seven, a birthday, a peanut allergy, name and number — instead of a missed call with no trace. He calls back between services, and the table is confirmed before the caller phones the restaurant next door.
What is collected, and what happens to it
Six questions, all of them in the restaurant preset.
- What the call is about: booking, takeout order, general question
- Party size, date and time wanted
- The name on the booking and a number to reach the caller
- The occasion, when there is one — birthday, celebration, event
- Allergies and dietary restrictions, in the caller's own words
- A seating preference, when one is offered
An allergy is passed to the kitchen exactly as it was stated. The receptionist makes no commitment about preparation or about the absence of traces.
What is switched on in this scene
The Restaurants base, on its own. The three add-ons below would have changed what followed; they are not active here.
What the scene does not show
The limits come from the preset.
- She does not confirm a table without checking availability: failing that, she offers another time or the waiting list
- She takes on no responsibility for an allergy: she records it and passes it on, guaranteeing no absence of traces
- She does not bend the deposit or group cancellation policy
- She gives only the dishes and prices that are configured: she invents no menu item
Where to next
See the page for your establishment, or another demo.
A party of twelve, phoning in the middle of the Friday rush