A car crash
She records the date, the province and the road where it happened, the insurer already involved and the other driver's name before the story. She promises no lawsuit: the rules on suing differ by province, and you qualify the call.
Personal injury lawyers
An injured person calls during your hearing to ask whether it is too late. Your receptionist records the incident date, the letter received and the other party’s name before the story. You call back with the dates in front of you, and the counting stays with you.
$49 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
Zenvox is an AI receptionist for personal injury lawyers across Canada. She answers in English and French, records the date of the incident, the insurer or board involved and the other party's name before the story, and alerts you when the caller mentions a deadline. She gives no view on what a claim is worth or on any limitation period. The Legal & accounting base costs $49 CAD a month, with 50 Standard calls included, one local number, no setup fee and no contract. The free trial runs for 7 days and covers up to 20 answered calls, with no card.
For the requests you receive
Care that went wrong
She records the date, the facility or professional involved and the injury in the caller's own words. She asks for no medical file and no detailed diagnosis.
A letter from an insurer or a board
A denial, a decision, an offer: she records the body and the date of the letter as the caller reads them, and flags the call. She does not say whether it can be challenged and calculates no deadline.
Other requests you can delegate
A fall or a dog bite
She records the date, the place and the province, what happened in one sentence, and the name of the store, owner or person involved, before the story. She does not say who is at fault.
« Is it too late? »
She says honestly that she cannot calculate a deadline, records the date of the incident and passes the call to you as a priority.
The other side's adjuster or expert
She discloses nothing without identity and authorization, captures the file, the reason and the deadline, and leaves a priority message for the lawyer responsible.
Dates and the other party, ready when the hearing ends
The lawyer reads the intake on leaving the hearing: a fall, the incident date, the city, the store's name, a dated insurer letter, texting allowed, and a note that no deadline was calculated and no value was suggested.
Read the full conversation
Thursday, 6:50 p.m. The lawyer has been in a hearing since the morning. A man calls after a fall on an icy sidewalk in front of a store last winter.
ReceptionistHello, let me take your name and a number to reach you. Is it safe to text you at this number?
CallerYes. I fell in front of a store last winter and broke my wrist. Is it too late to do anything?
ReceptionistI cannot calculate a deadline, and I would rather tell you so plainly: the lawyer will assess it. On what date did it happen, and in which city?
CallerFebruary 3, in Ottawa. The store's insurer wrote to me last month.
ReceptionistI am recording the date of the fall and the date of the letter. What is the store's name? I take it before anything else, for the conflict check. The lawyer will call you back when she leaves the hearing.
What she does for your personal injury firm
What she handles between the injury and the consultation: dates, names and letters, with no assessment of the claim.
When an injured person calls
She takes the name and callback number, and asks whether a text or a message is safe.
The callback follows what the person agreed to, nothing more.
She records the date of the incident and the province before anything else.
Those two facts shape how the lawyer will follow up on the call.
She records the injury in one sentence, in the caller’s own words.
No medical file and no detailed diagnosis is asked for over the phone.
The letters that arrive
For a letter from an insurer or a board, she records the body and the date as read out.
She does not say whether it can be challenged.
A deadline mentioned by the caller raises the call.
Counting the time left stays with you.
Asked whether it is too late, she answers that she cannot calculate a deadline.
She says so plainly, rather than reassuring or alarming.
Before the story
She takes the other party’s name, a person, business or municipality, before the facts.
Your conflict check starts with that name.
She asks whether the person is already represented by another lawyer.
The answer is passed on as given, with no comment.
She opens an intake where the incident date and the letter date stand out.
It reads at a glance on the way out of a hearing.
Third parties and current clients
She discloses nothing to the other side’s insurer or expert without identity and authorization.
She captures the file, the reason and the deadline for the lawyer responsible.
She records the date of a current client’s medical examination or hearing.
Identity is verified before any information about the file.
She books the consultation into your windows, in the mode you wrote.
No fee arrangement is promised outside your instructions.
More, if you choose it
Each of these options is added separately, when it is useful to you.
- Add-on
With Documents and deadlines, letters and reports a retained client owes you are tracked with their internal date.
The follow-up stops as soon as a report arrives. Documents and deadlines
- Add-on
With Preparation and coordination, examinations and reports are filed by source.
Dates that contradict each other wait for your review. Preparation and coordination
What she leaves to the lawyer
- She takes no view on what a claim is worth, on chances or on fault.
- She calculates no deadline, whether a limitation period or a time to challenge.
- She does not say whether a challenge or a lawsuit is possible.
- She promises no fee arrangement you have not written.
- She does not advise on how to answer an insurer or a board.
- She asks for no medical file over the phone.
What you can ask her
She answers from your firm’s calls and files that you have access to. A question about an option applies only if you have switched it on.
The questionWhich callers have received a letter from an insurer or a board?
She retrieves the body and the date of each letter, as stated. She calculates no time to challenge.
Which new requests name a municipality as the other party?
She retrieves the other parties’ names recorded at intake. The conflict check stays with you.
Which reports does a retained client still owe?
Add-onWith Documents and deadlines: the documents expected and their internal date. Without the option, she does not track documents.
What happens to the request
You write your instructions once
The situations you take on, the provinces you practise in, the consultation mode, what triggers an alert, and what she says about fees: only what you wrote. You change it all from the app.
The dates before the story
Name, number and whether a text is safe. Then the date of the incident and the province, the situation in one sentence, the insurer or board involved and its last letter, the other party's name and any current representation.
An intake that reads in thirty seconds
A written record where the incident date and the letter date stand out. A stated deadline triggers the alert, and the consultation goes into your windows after the conflict check.
What the Legal and accounting base covers
A receptionist who answers during your hearings and examinations, captures the dates that count and alerts you when a deadline is mentioned. No setup fee, and you keep your number.
- Calls answered in English and French, evenings and weekends included
- The date of the incident and the province recorded first
- A letter from an insurer or board recorded with its date, as read out
- The other party's name taken before the story, for your conflict check
- An alert when the caller mentions a deadline
- The consultation booked into your windows, in the mode you wrote
- A written summary after every call, with no medical detail
She calculates no deadline: she records the dates, the lawyer assesses.
Decisions that stay with you
- She takes no view on what a claim is worth, on chances or on fault.
- She does not say whether a challenge or a lawsuit is possible.
- She promises no fee arrangement you have not written.
- She does not advise on how to answer an insurer, an expert or a board.
- She asks for no medical file over the phone.
- She passes nothing to an insurer or third party without identity and authorization.
- She does not settle a conflict of interest: she captures the name, you decide.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which callers have received a letter from an insurer or a board?
She retrieves the body and the date of each letter, as stated. She calculates no time to challenge.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Your email inbox
Receive the letters and reports clients send in writing, linked to the right file, with no comment on their content.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Zenvox reads a matter's current stage in Clio and records each change in a separate log. Medical reports do not travel through the call: they reach you by the channel you choose.
A date of injury, and a letter on its way
A personal injury firm takes calls from injured people and their families: a car crash, a fall in a store, a dog bite, care that went wrong, an injury a business or a municipality may answer for. The caller is often tired, sometimes off work, and wants to know whether it is too late, or what the claim is worth.
Your receptionist answers neither question. She records the date of the incident and the province, the situation in one sentence, the insurer or board already involved and the date of its last letter, and the other party's name before the story, for your conflict check. When the caller mentions a deadline, the call is raised; the counting stays with you.
Where a crash happened matters, so she records it. In Quebec, bodily injury from a car accident falls under the public plan, paid regardless of fault, and lawsuits over those injuries are abolished (SAAQ). In British Columbia, under Enhanced Care, launched in 2021, it is no longer possible to sue except in limited circumstances (ICBC). She promises no lawsuit anywhere: she takes the call down as it comes, and you qualify it.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for law and accounting firms in CanadaPractices: screening calls without losing the file
Personal injury lawyers — your questions
Can she tell someone whether it is too late?
No. She calculates no deadline, whether a limitation period or a time to challenge a decision. She records the date of the incident and the date of the last letter received, and the call is raised when the caller mentions a deadline. The counting belongs to you.
What does she say when asked what a claim is worth?
That she cannot assess it, and that the lawyer will discuss it at the consultation. She quotes no amount obtained elsewhere: lawyers' advertising rules allow neither testimonials nor promises of results.
Can she promise a car crash victim a lawsuit?
No. She records the date, the province and the insurer involved, and you qualify the call. In Quebec, injuries from a car accident fall under the public no-fault plan and lawsuits over them are abolished (SAAQ); in British Columbia, Enhanced Care has limited lawsuits since 2021 (ICBC).
Does she take medical details?
No. Health information is sensitive: she records the injury in one sentence, in the caller's own words, and asks for no file or diagnosis. Reports then reach you by the channel you choose.
Why does she ask for the other party's name so early?
For your conflict-of-interest check, before the caller tells the story. She captures the name of the person, business or municipality; you decide.
Can she talk about our fees?
Only what you wrote in your instructions. She promises no fee arrangement you have not set up.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Personal injury lawyers