A full package to book
She records the vehicle, the package and the condition, offers a slot where the bay is free for the whole package, and says whether the vehicle stays at the shop. The length she gives is the one you wrote for that package.
Auto detailing
Your receptionist records the vehicle, the package and the condition inside and out, then books a bay that is free for the whole length you set. Ceramic, film and tint wait for your assessment, and no price or result is promised over the phone.
$55 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
Your hands are inside a car when the phone rings. Zenvox is an AI receptionist for auto detailing shops across Canada, answering in English or French: she records the vehicle, the package wanted — interior, exterior, polishing, ceramic coating, protective film or window tint — and the vehicle’s condition, then books the time the package needs in the bays you allow, without promising a price or a result. The plan is $55 CAD a month and includes 50 Standard calls and 1 local number, with no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
The text you get
Full package · black 2018 Mazda 3 · dog hair on the back seat, extra to confirm · drop-off Tuesday 8 a.m., bay held for the day · Melissa Roy, 250 555-0158
A bay booked for the whole package
The booking sits in a bay that is free for the whole full package, with the vehicle, its colour and the state of the interior. The detailer knows there is pet hair to deal with and will confirm the extra charge himself.
Read the full conversation
Thursday, 2:10 p.m. The detailer is polishing the hood of a pickup. A call comes in: a customer wants her car cleaned top to bottom before selling it.
ReceptionistBérubé Auto Detailing, good afternoon. Let me take your name and a callback number first.
CustomerMelissa Roy, 250 555-0158. I want my car fully cleaned, I’m selling it.
ReceptionistWhich vehicle: make, model, year and colour? And what shape is the interior in?
CustomerA black 2018 Mazda 3. There’s dog hair all over the back seat.
ReceptionistI’m noting that for the full package; pet hair can mean an extra charge, which the shop will confirm with you. Can you leave the car for the day?
CustomerYes, Tuesday or Wednesday.
ReceptionistTuesday, drop-off at 8, and the bay is free all day. I’ll text you the confirmation.
For the requests you receive
A ceramic coating or a paint correction
She records the paint’s condition as the customer describes it and sets up the assessment visit if you do one. She promises no result, no protection period and no warranty.
A window tint
She records which windows and which vehicle, and sets up your callback. She does not say whether the tint asked for is allowed: in Quebec, the SAAQ regulates the tint of the front side windows and prohibits any product on the windshield except a strip along the top, and the answer is yours to give.
Other requests you can delegate
A very dirty interior
Cigarette smell, pet hair, a spill, stains. She records what it is and where; any extra charge is confirmed by you, not by her.
A mobile detail
If you travel, she records the address, the parking, and access to water and power if you require it, then places the visit in your areas and slots.
“Is my car ready?”
She finds the booking and answers with the status your team recorded, or asks you for an update. She invents no progress report, and moves a booking under the rules you wrote.
What she does for your auto detailing shop
The moves she makes on a detailing call, from the package asked for to the bay booked for the right length, then what stays with your expert eye. Every line is a call you get.
When someone calls about a package
She takes the name and callback number, then the vehicle’s make, model, year and colour.
Colour and size matter for polishing or a coating, not just the model.
She records the package wanted: interior, exterior, polishing, ceramic coating, protective film or window tint.
Each package points to the length and the bay you wrote for it.
She asks what shape the vehicle is in: sand, odour, pet hair, stains.
A very dirty interior can change the time and the total; you are the one who confirms an extra charge.
She answers about your packages and what they include, as you described them.
The packages are yours; she invents none and announces no price.
When the package holds a bay for much of the day
She books the package in a bay that is free for the whole length you set.
A half-used bay is not sold twice; the slot accounts for the full length.
She asks whether the customer leaves the vehicle or waits, and places the booking accordingly.
A full-day drop-off and a wait on site do not take the same slot.
She sends the confirmation and the reminder with what to know for drop-off.
The drop-off time and what to remove from the vehicle go out with the confirmation, under your instructions.
Ceramic, correction and tint: what is decided by seeing the vehicle
For a ceramic coating or a paint correction, she sets up the assessment visit if you do one.
Paint condition is judged on site; she promises no result and no protection period.
A question about whether a tint is legal is passed to you, with the windows and the vehicle concerned.
The SAAQ regulates the tint of front windows and the windshield; the answer for the caller’s case is yours.
A complaint about a recent job or a warranty request goes to the person in charge, with the booking date.
She confirms no warranty on a coating; you take the file back.
When the vehicle is already with you
To “is my car ready?”, she answers with the status your team recorded, or asks you for an update.
She invents no progress report to calm someone down.
She moves or cancels a booking under the cancellation rule you wrote.
A cancellation fee is mentioned only if you configured one.
Deposits, accounts and messages
Options added separately, when they help you.
With no connected software, your packages, their lengths, your bays and your areas are described in Zenvox.
The booking is written into your account’s calendar, with no outside system.
- Add-on
The deposit link goes out with the confirmation of a long package, and the slot is held once the deposit is received.
Deposits and payments option: the cancellation rule you wrote applies to the deposit. Deposits and payments
- Add-on
For dealerships and companies, she attaches each vehicle to its account and its approver.
Fleets and mobility option: on-site detailing is tracked by account and by area. Fleets and mobility
- Channel
By text, she carries on with the customer who wants to book: vehicle, package, condition and slot.
Web and SMS conversations option: the booking is finished in writing, in the same file.
What she does not do with a vehicle
- She gives no price over the phone; you confirm it based on the vehicle and its condition.
- She promises no result and no protection period for a coating.
- She does not say whether a window tint is allowed.
- She does not confirm a warranty on a coating.
- She handles no wash-membership balance or status.
- She invents no progress report on a vehicle.
What you can ask her yourself
She answers from the bookings, vehicles and requests you have access to. A question about an option applies only if you have switched it on.
The questionWhich full packages are booked this week, and for which vehicles?
She retrieves the bookings, the vehicles and the condition recorded. She promises no price or result on your behalf.
Which ceramic coating requests are waiting for an assessment?
She reads the vehicles and the paint condition described. The assessment stays yours.
Which tint questions were passed to me?
She retrieves the windows and vehicles concerned. She decided nothing.
Which deposits for long packages are still outstanding?
Add-onWith Deposits and payments: the link sent and the payment received. Without the option, no deposit holds the slot.
What happens to the request
You describe your packages and your bays
Your packages and their add-ons, the length of each, your bays, whether you travel and where, what you require on site, your deposit and cancellation rule, and the line she says when someone asks the price.
She records the vehicle, the package and the condition
Name and callback number first. Then the vehicle — make, model, year and colour —, the package or need, the condition inside and out, the shop or the address, and the days the customer can leave the vehicle.
The bay is booked for the right length
The booking sits in a bay that is free for the whole package, with the confirmation and the reminder. A ceramic, film or tint request waits for your assessment or your callback.
What the Auto shops and services base covers
A receptionist who answers in both languages while you work on a vehicle, records the package and the condition, then books the bay for the length you set. You keep your number, with no setup fee.
- Identify the vehicle, the package asked for and the condition described
- Book the package in a bay that is free for its whole length, in the slots you allow
- Send the booking confirmation and reminder, with what to know for drop-off
- Answer about a vehicle’s status with what your team recorded, or ask you for an update
- A written summary after every call, readable in the app, and the option to ask her what happened
She promises no result, and no protection period for a coating.
Decisions that stay with you
- She gives no price over the phone; you confirm the price based on the vehicle and its condition.
- She does not say whether a window tint is allowed: she passes the question to you.
- She does not confirm a warranty on a coating.
- She handles no wash-membership balance or status.
- She invents no progress report on a vehicle.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which full packages are booked this week, and for which vehicles?
She retrieves the bookings, the vehicles and the condition recorded. She promises no price or result on your behalf.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Customer text conversations
Continue by text with the customer who wants to book: the vehicle, the package, the condition and the slot, in the same file.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
A long package does not get booked in three questions
A detail is not a quick stop: it is a package that holds a bay for a good part of the day, with add-ons that change the time and the total. While you polish a door or shampoo a back seat, the call that rings is a long booking to place.
Your receptionist records what decides the booking: the vehicle and its size, the package wanted, the condition inside and out — sand, odour, pet hair, stains —, whether the customer leaves the vehicle or waits, and whether you travel. Then she books the length you have set for that package, in the bays you allow.
She does not promise what is decided by seeing the vehicle: no price, no result, no protection period for a coating, no ruling on a window tint. This page is for detailing by appointment; an automatic or self-serve wash line, where people drive in without booking, and its wash memberships are not what she handles.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for garages and auto repair shopsRepair shops: three calls that ring while you are under a vehicle
Auto detailing — your questions
How does she know how much time to book?
She uses the length you wrote for each package and only places the booking in a bay that is free for that whole length. If a package has no length recorded, she takes the request and passes it to you.
What does she say to “how much is it?”
She explains that the price depends on the vehicle, its size and its condition, and that you confirm it after seeing the vehicle or its photos.
Does she suit a car wash?
Not an automatic or self-serve wash line, where people drive in without booking. She serves detailing by appointment, at the shop or on site, and handles no wash membership.
What if someone asks whether a tint is legal?
She does not decide. She records the windows and the vehicle and passes the question to you; the tint of front windows and the windshield is regulated by the SAAQ in Quebec, and the answer for the caller’s case is yours.
Can she talk about ceramic coating?
She answers with what you wrote about your coatings and sets up the assessment if you do one. She promises no result, no protection period and no warranty.
Does she handle mobile detailing?
If you travel. She records the address, the parking and what you require on site, and places the visit in your areas and slots.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Auto detailing