An RV to winterize before the frost
She records the RV, its length and the drop-off date wanted, and books the drop-off in your slots. She gives no instruction about water or propane: winterizing happens at the shop.
Powersports and RV service
Your receptionist records the machine, its make, model and year, the service wanted and the drop-off date, then places the drop-off in your slots. Storage capacity, price and pickup date stay your decision, and a propane smell goes first to 911 or the supplier.
$55 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
Storage, spring start-up and winterizing follow the seasons, and the call comes in while you are under a machine. Zenvox is an AI receptionist for motorcycle, ATV, side-by-side, snowmobile, personal watercraft and RV shops across Canada, answering in English or French: she records the machine, its make, model and year, the service wanted — spring start-up, storage, winterizing, repair — and the drop-off date, and places the drop-off in the slots you allow, with no firm price and no promised pickup date. The plan is $55 CAD a month and includes 50 Standard calls and 1 local number, with no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
The text you get
Winterizing · 2019 Jayco travel trailer, about 26 ft · customer drop-off Thursday 9 a.m. · no storage · price and pickup to confirm · Daniel Fortin, 780 555-0137
For the requests you receive
A motorcycle that will not start in the spring
She records the make, model, year, what is happening and the last known service, then offers a drop-off in your slots. She promises no pickup date: your shop confirms it.
A snowmobile to prepare or store
She records the machine and the service wanted, and sets up the storage request. The space and the date are confirmed by you, based on the capacity you wrote down.
Other requests you can delegate
A machine broken down on the road
A motorcycle or an RV stuck at the side of a road needs a tow, not an appointment. She captures the location and the number, points the caller to a tow and alerts you.
A propane smell in an RV
She tells the caller to move away from the vehicle and call 911 or their propane supplier, with no instruction about the appliance. Then she takes the name and number and alerts you.
A manufacturer warranty or recall
She records the serial number if the caller has it, the purchase date and what is happening, and transfers to your service desk. She does not confirm that the warranty covers the work.
The machine, the service and the drop-off, ahead of the season
The drop-off is booked in an allowed slot, with the RV, its length and the service wanted. Nobody promised a price or a pickup date, and no instruction about water or propane was given over the phone.
Read the full conversation
Wednesday, 10:30 a.m., an October morning. The mechanic is under a side-by-side. A call comes in: an owner wants his RV winterized before the frost.
ReceptionistGauthier Powersports, good morning. Let me take your name and a callback number first.
CustomerDaniel Fortin, 780 555-0137. I want my travel trailer winterized.
ReceptionistWhich trailer: make, model, year and length? Would you also like to store it with us?
CustomerA 2019 Jayco, about 26 feet. Just the winterizing, I keep it at home.
ReceptionistCan you drop it off, or does it need a pickup? What date would suit you?
CustomerI can bring it in. Before the end of the month, ideally.
ReceptionistI have you down for next Thursday, drop-off at 9. The shop will confirm the price once they have seen it and tell you when to pick it up.
What she does for your powersports and RV shop
The moves she makes on a seasonal call, from the machine recorded to the drop-off placed, then what stays with your shop: the diagnosis, the price and the pickup date. Every line is a call you get.
When the season makes the phone ring
She takes the name and callback number, then the type of machine: motorcycle, ATV, side-by-side, snowmobile, personal watercraft or RV.
The type of machine points to the right mechanic and the right area of the shop.
She records the make, model and year, then what is happening or the service wanted.
Start-up, storage or winterizing: the service decides the slot and the time to plan.
She asks whether the machine runs or can be moved, or needs a pickup.
An RV or a snowmobile does not move easily; the pickup is planned before the drop-off slot.
Start-up, storage, winterizing
She places a start-up or winterizing drop-off in the slots you allow.
She leaves the pickup date to your shop, once the machine has been seen.
For an RV, she records its length and type, so the area you planned fits it.
A travel trailer and a motorcycle do not take the same space in the shop.
For storage, she sets up the request and waits for you to confirm the space.
Storage capacity is yours; she does not promise it over the phone.
She sends the drop-off confirmation and a reminder the day before, under your instructions.
The owner knows when to bring the machine in, without calling back to check.
When something is wrong
For a gas or propane smell in an RV, she says to move away from the vehicle and call 911 or the supplier.
She gives no instruction about the appliance; then she takes the number and alerts you.
A machine broken down on the road is pointed to a tow, with the location and number recorded.
It needs a truck, not a shop appointment.
For a warranty or a recall, she records the serial number if the owner has it, the purchase date and what is happening.
Your service desk checks the warranty; she does not confirm that it covers the work.
When the machine is at the shop
She answers about a machine’s status with what your shop recorded, or asks you for an update.
A pickup date is given only if your shop wrote it down.
A request for a part for a given model goes to the parts counter with the make, model and year.
She does not promise that a part is available.
Estimates, deposits and messages
Options added separately, when they help you.
With no connected software, your machines, seasonal services, storage capacity and slots are described in Zenvox.
The request arrives in writing, ready to be entered in your dealership software.
- Add-on
The estimate you build travels to the customer’s approval, and approval of unplanned work is recorded.
Estimates and approvals option: in Quebec, repairing a recreational vehicle above a certain amount goes through a written estimate. Estimates and approvals
- Add-on
A storage space is held with a deposit actually received.
Deposits and payments option: the link goes out with the confirmation, and the reminder stops once payment arrives. Deposits and payments
- Channel
By text, she confirms the drop-off date and answers the owner asking how the machine is doing.
Web and SMS conversations option: the status the shop recorded goes out in writing.
What she does not do with a machine
- She does not diagnose a breakdown over the phone.
- She gives no firm price: the price goes through your estimate.
- She promises no pickup date.
- She confirms no warranty or recall.
- She gives no instruction about a propane appliance.
- She does not say a technician holds a certification you have not written down.
- She does not promise that a part is available.
What you can ask her yourself
She answers from the drop-offs, machines and requests you have access to. A question about an option applies only if you have switched it on.
The questionWhich RVs are waiting for winterizing this month?
She retrieves the machines, the drop-off dates and the callback numbers recorded. She confirms neither the storage space nor the pickup date.
Which storage requests are waiting for me to confirm a space?
She reads the machines, their dimensions and the drop-off date wanted. The space stays your decision.
Which machines under warranty called this week?
She retrieves the serial number and purchase date given. She confirmed nothing.
Which estimates are waiting for the customer’s approval?
Add-onWith Estimates and approvals: the estimate, the customer and the recorded approval. Without the option, the request stays a callback to make.
What happens to the request
You describe your seasons and your services
The machines you service, your start-up, storage and winterizing services, your storage capacity, your drop-off slots, whether you pick machines up, and the line she says when someone asks the price.
She records the machine, the service and the date
Name and callback number first. Then the type of machine, make, model and year, what is happening or the service wanted, whether the machine runs or needs a pickup, the warranty as far as the caller knows, and the drop-off date asked for.
The drop-off is placed, the pickup stays your call
The drop-off is in an allowed slot, with the confirmation. Storage waits for the space to be confirmed; a warranty, a billing dispute or a request for a firm price reaches your service desk.
What the Auto shops and services base covers
A receptionist who answers in both languages when the season makes the phone ring, records the machine and the service, then places the allowed drop-off or sets up your callback. You keep your number, with no setup fee.
- Identify the machine, its make, model and year, and the service asked for
- Book start-up and winterizing drop-offs in the slots you allow
- Set up the storage request, confirmed against the capacity you wrote down
- Answer about a machine’s status with what your shop recorded, or ask you for an update
- A written summary after every call, readable in the app, and the option to ask her what happened
She promises no pickup date.
Decisions that stay with you
- She does not diagnose a breakdown over the phone.
- She gives no firm price: the price goes through your estimate.
- She confirms no warranty or recall: your service desk checks.
- She gives no instruction about a propane appliance.
- She does not say a technician holds a certification you have not written down.
- She does not promise that a part is available.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which RVs are waiting for winterizing this month?
She retrieves the machines, the drop-off dates and the callback numbers recorded. She confirms neither the storage space nor the pickup date.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Customer text conversations
Confirm the drop-off date by text and answer the owner asking how the machine is doing, with the status the shop recorded.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
The machine left in the fall, and wanted back in the spring
A motorcycle, an ATV, a snowmobile or an RV does not come through your shop like a car driven every day. It is dropped off for storage, picked up for the season, winterized before the frost. The call is planned and seasonal, and real urgency is rare: a machine broken down on the road mostly needs a tow.
Your receptionist records what organizes your shop: the type of machine, make, model and year, the service wanted, whether the machine runs or needs a pickup, and the drop-off date asked for. She places the drop-off in your slots and leaves storage capacity and the pickup date to your judgment.
In Quebec, the consumer protection office (OPC) counts recreational vehicles among the automobiles whose repair is regulated: above a certain amount, a written estimate comes before the work, unless the customer waives it in writing. That is why she gives no firm price over the phone: the price goes through your estimate.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for garages and auto repair shopsRepair shops: three calls that ring while you are under a vehicle
Powersports and RV service — your questions
What does she say to “how much to winterize my RV?”
That the price depends on the RV and the work, and that your shop confirms it after seeing it. She gives no firm price over the phone: above a certain amount, repairing a recreational vehicle in Quebec goes through a written estimate.
Can she promise a pickup date?
No. She places the drop-off in your slots and says your shop confirms the pickup date, once the machine has been seen and the parts are known.
Does she handle storage?
She records the machine, its dimensions and the drop-off date wanted, and sets up the request. The space is confirmed by you, based on the capacity you wrote down; with the Deposits and payments option, the space is held once the deposit is received.
What if someone smells propane in their RV?
She tells them to move away from the vehicle and call 911 or their propane supplier, with no instruction about the appliance. Then she takes the name and number and alerts you.
Does she confirm the manufacturer’s warranty?
No. She records the serial number if the caller has it, the purchase date and what is happening, and your service desk checks the warranty or the recall.
Does she also take calls about lawn mowers and snowblowers?
This page is about machines people ride or drive. If you also repair small engines, you add those services to your description and she takes them the same way: machine, symptom, drop-off or pickup.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Powersports and RV service