Your dispatcher gets the location down to the exit, the vehicle, the destination and the payment, once the safety question has been asked. Your receptionist transfers the breakdown to the on-call dispatcher or texts the summary, and only gives the confirmed window, with no precise time or final price.
$55 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
When someone calls from the roadside and nobody answers, they dial the next number. Zenvox is an AI receptionist for towing and roadside assistance companies across Canada, answering in English or French: she has the caller dial 911 first if anyone is hurt, there is a fire or a vehicle is in a live lane, then takes the exact location, the vehicle, the destination and how the job is paid, and hands the breakdown to your on-call dispatcher. She gives the window your dispatch confirms, with no precise arrival time and no final price. The plan is $55 CAD a month and includes 50 Standard calls and 1 local number, with no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
The text you get
Ditch · 401 eastbound past the Kingston exit · grey Civic · anyone hurt: no · destination: Gananoque · direct pay · Nadia Bouchard, 613 555-0119 · call back with the arrival window
The dispatcher gets a text with the name and number, the location down to the exit, the vehicle, the destination and the payment. He calls back with a realistic window and confirms the price before leaving; nothing was promised on his behalf.
Tuesday, 11:40 p.m., snow falling. The on-call dispatcher is driving the tow truck. A call comes in: a car has slid into the ditch on Highway 401.
ReceptionistGagnon Towing, good evening. Let me take your name and a mobile number first, in case we get cut off.
CallerNadia Bouchard, 613 555-0119. I’m in the ditch.
ReceptionistIs anyone hurt, and are you clear of the traffic lane?
CallerNobody’s hurt. The car is in the ditch, next to the shoulder.
ReceptionistWhich direction are you heading, and what was the last exit or kilometre marker you saw?
CallerEastbound, just past the Kingston exit.
ReceptionistWhich vehicle, and where would you like it taken? Do you have roadside assistance with a file number, or will you pay directly?
CallerA grey Civic, to my place in Gananoque. I’ll pay directly.
ReceptionistI’m passing this to the dispatcher right now. He will call you back with the arrival window and confirm the price before he leaves. If anyone gets hurt or you feel unsafe, call 911.
Dead battery, flat tire, overheating, out of fuel. She asks whether everyone is out of the traffic lane, takes the direction and the last exit or marker, the vehicle and the destination, then transfers to the on-call dispatcher or texts the summary. Someone alone at night, a child on board or extreme cold go to the top.
She captures the spot, truck access, how deep the vehicle is stuck and whether it is front-, rear- or all-wheel drive, so the dispatcher leaves with the winch if it is needed. The price of a winch-out is confirmed on site.
An auto club, an insurer, a garage or a police service calls with a file number. She records the file, the location, the vehicle, the destination and the time asked for, and passes it on under the account’s agreement. She does not say whether the trip is covered: the partner decides.
911 first if anyone is hurt or a vehicle is in a live lane. Then the location, the vehicles involved, whether police are on site or on the way, the destination and the insurer if the caller names one. She asks nothing about fault and gives no insurance advice.
A vehicle to move to a garage tomorrow, after a purchase or for a move. This is the one call she books into the calendar: pickup and drop-off addresses, date, vehicle, and the estimate your dispatcher gives.
She checks identity and the plate, and gives the hours and documents you have recorded for collecting a stored vehicle. If your city moves vehicles itself during snow clearing, as Montréal does, she points the caller to the municipal service. A disputed tow from a private lot goes to the office; she does not arbitrate.
The moves she makes on a roadside call, from the safety question to the summary your dispatcher receives, then what stays with your dispatch. Every line is a call you get.
She takes the name and mobile number before anything else, in case the battery dies or the line drops.
A callback is possible before the vehicle is even mentioned: it is the first question in the towing preset.
If anyone is hurt, there is a fire, a fuel leak or a vehicle in a live lane, she has the caller dial 911 before the next question.
The redirection comes first; after that, she advises neither leaving the vehicle nor staying in it.
She asks for the most precise location possible: highway, direction and exit or marker, street and cross street, or a visible business.
When the caller does not know where they are, the last exit, the kilometre marker or a landmark is enough for dispatch.
She records the vehicle and what happened: breakdown, collision, ditch or snow, whether it rolls and which wheels drive.
Your dispatcher picks the flatbed or the winch before leaving, not on arrival.
She transfers the breakdown, collision or ditch call to your on-call dispatcher as soon as the location and vehicle are taken.
Team setting: road emergencies to the on-call dispatcher, partner accounts to dispatch with their file number.
When the dispatcher is driving and does not pick up, she texts the summary: location, vehicle, destination, payment and callback number.
Solo setting: the tow operator’s mobile rings first, then the text goes out for a callback with the arrival window.
She tells the caller the arrival window dispatch has confirmed, and that the price is confirmed before the truck leaves.
An honest window holds up better than a precise time that traffic and a storm will prove wrong.
For an auto club, an insurer, a garage or a police service, she captures the file number, the location and the destination.
The request goes to dispatch under the account’s agreement; she does not say whether the trip is covered.
For a stored vehicle, she checks identity and the plate, then gives the hours and documents you have recorded.
No storage fee is made up: only the ones you configured are stated.
If your city moves vehicles itself during snow clearing, she points the caller to the municipal service you recorded.
In Montréal, the City sends people to Info-remorquage to find a moved vehicle; your line does not have to search your yard.
A disputed tow from a private lot goes to the office, with the plate, the place and the name on the sign.
She does not arbitrate: in Montréal, only the company named on the sign may tow, and that argument is settled at the office.
She books a planned transport — to a garage, after a purchase, for a move — with the pickup and drop-off addresses.
It is the one call she places in the calendar; a breakdown stays an immediate dispatch, not a delayed appointment.
For a heavy tow, she records the vehicle’s weight and load, and books the right truck among those you allow.
A heavy vehicle does not go into a light tow truck’s slot.
Options added separately, when they help you.
With no connected software, your trucks, areas, partner accounts and on-call rule are described in Zenvox.
The summary arrives by text between two tows, ready to be entered in your dispatch tool.
When several trucks share the territory, she sends the call to the team covering the caller’s area.
Advanced team routing option: beyond the transfer in the base, with response times tracked. Advanced team routing
For a commercial account, she attaches the call to the vehicle and the company, with the approver to reach.
Fleets and mobility option: contracts, approvers and territories in one fleet record. Fleets and mobility
By text, she asks the caller to confirm in writing the exit, marker or landmark given on the phone.
Web and SMS conversations option: dispatch reads the location instead of replaying it.
She answers from the calls, locations and files you have access to. A question about an option applies only if you have switched it on.
The questionWhich calls from last night are still waiting for an arrival window?
She retrieves the location, vehicle and callback number recorded. She does not know where your trucks are unless you have recorded it.
Which partner accounts called today, and with which file number?
She reads the recorded files and the destination asked for. She does not say what the partner covers.
Which stored-vehicle requests have had no callback?
She retrieves the plate, the verified identity and the time of the call. Fees stay the ones you configured.
Which planned transports are in the calendar tomorrow?
She reads the pickup and drop-off addresses and the truck booked.
Your territory, who is on call and when, your trucks — flatbed, heavy tow, winch —, your roadside services, your partner accounts, what she says when someone asks the price, and the municipal service to point callers to when the city moved their vehicle.
Name and mobile number first, in case the line drops. Then the safety question, the most precise location possible, the vehicle and what happened to it, where to take it, and payment: roadside assistance with its file number, or direct pay.
The call is transferred to the on-call dispatcher, or the summary arrives by text. The arrival window and the price remain the ones your dispatcher confirms; the planned transport is in the calendar; the stored-vehicle request waits for the office.
A receptionist who answers in both languages, day and night under your on-call rule, asks the safety question, captures the location and the vehicle, then transfers to your dispatcher or texts the summary. You keep your number, with no setup fee.
She gives no final price over the phone; your dispatcher confirms the price before the truck leaves.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which towing calls from last night are still waiting for an arrival window?
She retrieves the location, vehicle and callback number recorded. She does not know where your trucks are unless you have recorded it.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Have the caller confirm in writing the exit, marker or landmark given on the phone, so dispatch reads the location instead of replaying it.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Someone broken down, in the ditch or just after a fender-bender calls on whatever battery is left, often at night, often alone. This is not an appointment to place: it is a dispatch to trigger. If nobody answers, they call the next tow company, and one question too many at the wrong moment makes them hang up.
Your receptionist follows the order of your trade. Safety first: if anyone is hurt, there is a fire, a fuel leak or a vehicle in a live lane, she has the caller dial 911 before any other question. Then the exact location, the vehicle and what happened to it, the destination and how the job is paid. She transfers to your on-call dispatcher, or texts the summary when the dispatcher is driving.
She promises nothing your driver would have to undo. Towing rules change from one city and province to the next: in Montréal, by-law RCG 19-004 requires a rate schedule displayed in every tow truck and an invoice that records the customer’s consent to the destination; in Ontario, the Towing and Storage Safety and Enforcement Act (TSSEA) requires a certificate, documented consent and the maximum rate schedule handed to the customer; in Alberta, since April 1, 2026, a written estimate of towing and storage charges is given before the vehicle is taken; in both provinces, a tow ordered by police follows other rules. The price is settled there, in writing, and not over the phone.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for garages and auto repair shopsIf anyone is hurt, there is a fire, a fuel leak or a vehicle in a live lane, the instruction to call 911 comes before any other question. She gives no road-safety advice, neither to leave the vehicle nor to stay in it; she captures the location and the number, then follows your urgency rule.
She gives the window your dispatch has confirmed, and nothing else. If no window is recorded, she takes the request and passes it on without inventing a time: traffic and storms would prove a precise time wrong.
That the price depends on distance, the vehicle and the conditions, and that the dispatcher confirms it before the truck leaves. She gives no final price: in Montréal, Ontario and Alberta the rate is posted or handed over in writing, and that document stays your driver’s.
No. She records the program’s name and the file number, and the partner confirms coverage. With no roadside assistance, she says payment is made directly and the dispatcher confirms the price.
She asks for the last exit, the kilometre marker, a cross street, a business or any visible landmark. With the Web and SMS conversations option, she can also text them so they confirm in writing what they see.
Yes, under your on-call rule: breakdowns, collisions and ditch calls go to dispatch day and night; a planned transport is the one call she places in the calendar.
She checks identity and the plate, then gives the hours and documents you have recorded for collecting it, without inventing a fee. If the city moved the vehicle during snow clearing, she points the caller to the municipal service you named.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Towing and roadside assistance
