Seasonal change with stored tires
The standard October and April call. She finds the set identifier and the depot holding it, checks the transfer lead time, then offers a slot that lines up with the tires reaching the shop.
Tire shops and seasonal storage
A tire change and a storage pickup should not use the same resource. Your receptionist identifies the vehicle, tire set and storage location, then separates installation from a counter visit. Confirmation takes the available transfer information into account.
$55 CAD / month · 50 Standard calls · 1 local number
The right tire set and location before installation
The request reaches the counter with the set identifier, the depot and the held slot. The transfer is validated before noon, the confirmation goes out, and the installation bay was not blocked on an assumption.
Read the full conversation
A Wednesday in October, 8:15 a.m., first snow forecast for the weekend. Both installers are already on the balancers. A customer calls about her seasonal change.
ReceptionistPneus Boucherville, good morning. Let me take your name and a callback number, then we look up your tires.
CustomerJulie Tremblay. My winter tires have been stored with you since spring.
ReceptionistWhich vehicle is it, and do you remember the number on your storage receipt?
CustomerA 2021 Honda CR-V. The receipt says ENT-4412.
ReceptionistYour set is at our south-shore depot. I am holding Tuesday at 8 for you; the counter validates the transfer today and you get the confirmation by text. If the tires cannot be here in time, we offer you the next slot rather than having you drive over for nothing.
For the requests you receive
Storage pickup or drop-off only
Nothing goes up on a hoist: the customer is collecting or dropping a set. She handles it as a counter visit, with the depot concerned and a preparation window, without consuming an installation bay.
Buying a new set
Sizes, driving use, season, rough budget. She captures the request and passes it to the counter, which confirms what is genuinely available: she does not promise a model in stock on her own initiative.
Other requests you can delegate
Storage renewal
The term is running out and the set is still sleeping in your racks. She captures the decision — keep, collect, dispose —, records it on the file, and sends the exception to the manager when the answer fits none of the three.
What she does for your seasonal rush
The moves she makes on tire-change and storage calls, from identifying the set through to a confirmed fitting, then what stays with the counter. Every line is a call your line gets twice a year, all at once.
When a customer calls about their seasonal change
She takes the name and callback number, then the vehicle and the sizes to be validated.
Identification comes first, because the rest of the call depends entirely on which vehicle and which set are involved.
She asks whether the tires already belong to the customer, sit in stock at the counter, or are stored with you.
Everything else follows from that answer: the length of the slot, the bay, and even whether a booking is possible at all.
She finds the stored set identifier and the depot holding it before offering a slot.
A set in the wrong place costs a whole fitting; she ties the request to its real depot before moving forward.
She separates a simple storage pickup or drop-off, handled as a counter visit, from a fitting that consumes a bay.
A customer who only comes to collect a set does not block a bay somebody else will need the next day.
When the set is not at the right depot
She holds the slot without confirming it while the transfer between depots is not validated by the counter.
An open slot is worth nothing if the tire set is in the wrong place that morning; confirmation waits on validation.
She does not confirm that a tire model is in stock: she passes the request on and lets the counter confirm real availability.
Whether a size fits a vehicle stays a technical judgment, not an improvised answer over the phone.
She records a customer’s decision at the end of a storage term — keep, collect, dispose — and sends the exception to the manager when none of the three applies.
A storage file is not settled without an answer from the customer; she logs what was said, nothing more.
The fitting, booked in a bay that really receives the tires
She offers a slot that lines up with the lead time the counter announces, rather than a time picked at random.
A fitting booked ahead of the tires arriving sends a customer over for nothing; the slot follows transport, not the other way round.
She books a counter visit with a preparation window for a pickup or a drop-off alone, without consuming an installation bay.
The counter runs on a different rhythm than a fitting; the two flows stay separate on your calendar.
She uses the vocabulary for sizes and depots that your counter already uses, instead of generic terms.
A customer hears the same words on the phone and at the counter, which avoids a second explanation once they arrive.
Between seasons, with Tires and season
Options added separately, when they are useful to you.
- Add-on
She identifies customers whose set is sleeping in your racks and prepares the seasonal campaign that invites them to book ahead of the rush.
Tires and season option: the campaign goes out with the customer’s consent, and the storage term is handled in the same sequence. Tires and season
- Add-on
She coordinates transporting a set to the shop and follows storage renewal through to its term.
Included in Tires and season: transfer between depots stops being an improvised step at the counter. Tires and season
- Add-on
She carries your shop’s estimate through to the customer’s approval when a fitting reveals a worn pad or a damaged rim.
Estimates and approvals option: extra work found during a fitting only starts once the approval is on record. Estimates and approvals
When your customers text, and if you already run Shopmonkey
- Channel
She clarifies by text the vehicle, the stored set and the wanted date, without confirming a tire transfer that is not finished.
Web and SMS conversational channel: a text confirmation follows the same rule as the call, and bends none of them.
- Software
With Shopmonkey, she locates the inventory, vehicles and orders documented on the vendor side; tracking a set moved between depots is not covered there by a documented operation.
That is exactly what remains to be qualified; in the meantime, she applies your own identification markers. Shopmonkey
- Software
With no connected software, she asks about the set and the depot using the spreadsheet, notebook or labels you already use.
How you identify a set stays yours; it gets described in Zenvox rather than in a second system. Connect your software, or use ours
What she does not do on your line
- She does not confirm a tire model is in stock: the counter confirms real availability.
- She does not validate that a size fits a vehicle: that stays a technician’s call.
- She does not confirm a slot while the set sits in another depot with an unvalidated transfer.
- She gives no firm price on a repair discovered during the fitting.
- She does not decide what happens to a set at the end of storage: she sends the exception to the manager.
- She confirms no slot before checking where the tires declared by the customer actually come from.
What you can ask her yourself
She answers from the requests and calls you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich customers have tires stored at another depot?
She retrieves the tire set and depot shown in available records. She does not assume a transfer has happened.
Which pickups or storage drop-offs are expected this week?
She reads the counter slots booked in your calendar. She does not turn them into a fitting without confirmation.
Which customers got the seasonal campaign and have not booked yet?
Add-onWith Tires and season: the status of every invitation sent. Without the option, she tracks no campaign.
What happens to the request
You describe your depots and your slots
Your installation bays and their durations, your storage depots and the transfer lead time between them, how you identify a set, and the rule to follow when a set is in the wrong place.
She identifies the vehicle AND the tires
Name and callback number first. Then the vehicle, the sizes to be validated, where the tires come from — customer, stock or storage —, the set identifier and its depot, and the exact nature of the request: seasonal fitting, sale, repair or pickup.
The slot holds because the tires follow
When everything lines up, the appointment is booked and the caller gets the details. When the set is in another depot, the slot is held and the confirmation waits on a validated transfer — you receive the request and the counter decides.
What the Auto shops and services base covers
A receptionist who answers for you through the rush, in both languages, identifies the vehicle and the tire set, and books the appointment in the bays you allow. No setup fee, and you keep your number.
- Identify the customer, the vehicle and the service being asked for
- Book a fitting or a counter visit in the resources you allow
- Move an appointment and pass on the practical details
- Answer from the known status of a set or an order, or ask the counter for an update
- A written summary after every call, readable in the app, and the option to ask her what happened
She does not confirm a slot while the set sits in another depot and the transfer is unvalidated.
Decisions that stay with you
- She does not confirm that a tire model is in stock: the counter confirms real availability.
- She does not validate that a size fits a vehicle: that stays a technician's call.
- She does not give a firm price on a repair discovered during the fitting.
- She does not decide what happens to a set at the end of its storage term: she sends the exception to the manager.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which customers have tires stored at another depot?
She retrieves the tire set and depot shown in available records. She does not assume a transfer has happened.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Customer text conversations
Clarify the vehicle, stored tire set and requested date without confirming an unfinished tire transfer.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Inventory, vehicles and orders are documented on the vendor side. Tracking a stored tire set moved between depots is not covered there by a documented operation: that is exactly what remains to be qualified.
Spreadsheet, notebook or labels on the racks: how you identify a set and its depot is described in Zenvox, and the receptionist asks using your own markers.
Your year fits into four weeks, twice
A tire shop does not run on the same rhythm as a mechanical garage. Call volume concentrates in the fall and in the spring, and it lands all at once: the first snowfall is forecast, and the line rings from open to close while your installers are already on the balancers. The bottleneck is not willingness to answer, it is that answering costs you an installation.
Your receptionist absorbs that peak. She takes the name and callback number, identifies the vehicle and the sizes, and asks the question everyone forgets: are your tires stored with us, at home, or do they have to be bought? Everything else follows from that answer — the length of the slot, the bay, and even whether a confirmation is possible.
She also separates calls that sound alike and are nothing alike: picking up a stored set is not a tire change with a bay, and treating it as one holds a slot that somebody else will need the next morning.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Garages & auto servicesRepair shops and specialist centres
Tire shops and seasonal storage — your questions
Can she confirm an appointment when the tires are in another depot?
She holds the slot and says the confirmation follows the validated transfer. The rule comes from the documented trade situation: an open slot is worth nothing if the tire set is in the wrong place that morning.
How does she avoid blocking a bay for a simple pickup?
She asks what the request actually is before offering anything. A storage pickup or drop-off becomes a counter visit with a preparation window; only a fitting consumes a bay.
Can she reach my customers before the season?
Yes, with the Tires and season option: customers whose set sleeps in your racks get an invitation to book ahead of the rush, with their consent, and the storage term is handled in the same sequence.
Can she sell tires over the phone?
She captures the sizes, the use and what the caller is after, and passes the request to the counter. Real availability of a model and its fit on the vehicle are confirmed at your shop, not on the phone.
What about the quiet months?
Your base does not change between the peaks. What changes is what you ask her to do with the calls: puncture repairs, storage, preparing sets, and the mechanical work you take on while the balancers breathe.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberTire shops and seasonal storage