Before heading out, you know the exact address, vehicle and working conditions at the site. Your receptionist records access, space and the requested service, applies your criteria and passes on cases that need your decision before a visit is arranged.
$55 CAD / month · 50 Standard calls · 1 local number
The request reaches the technician with the precise address, the parking level, truck access, the vehicle and the symptom. He finishes the job he is on and moves straight to the next one, without having picked up the phone and without discovering the access constraint on arrival.
Friday, 1:20 p.m. The technician is under a hood in a driveway in Longueuil. A call comes in: a car will not start in the parking garage of an office building.
ReceptionistMécanique mobile Painchaud, good afternoon. Let me take your name and a mobile number, in case we get cut off.
CustomerSebastien Tremblay, 438 555-0164. My car will not start, I am at work.
ReceptionistWhat is the exact address, and is the vehicle parked clear of traffic? Which vehicle is it, and does it crank without catching, or nothing at all?
CustomerIndoor parking, level 2, boulevard Taschereau. A 2017 Corolla. Nothing at all, no sound.
ReceptionistThat works on site if the technician can bring his truck close. I am giving you a window between 3 and 5 this afternoon, with the travel charge you can see on screen. If he finds the vehicle has to go up on a hoist, he tells you before starting and we arrange the tow.
She identifies the vehicle, request, exact address, access and reported working surface. She offers a time you have authorized or prepares your callback. For a private customer outside a fleet, you confirm the trip; she does not automatically reorganize the route.
The vehicle will not start at the office, in a driveway, in a parking lot. She captures the exact location, the vehicle and what is happening, checks that the caller is safe, and follows your availability rule before announcing a window.
Unstable surface, no room, a job that needs a hoist or heavy tooling. She explains the limit, offers the shop or a tow, and does not book a drive the technician would have to cancel on arrival.
Several units at one address, maintained on the customer's property. She identifies the unit and the account, groups vehicles at the same address, and seeks the authorised person's approval before the work.
The moves she makes on calls that land while you are on the road, from the exact location through to feasibility checked, then what stays your call once you are there. Every line is a call you get.
She takes the name and mobile number first, in case the call drops while the caller is on site.
The tow-dispatch preset’s first reflex applies to a planned visit too: a callback is possible before anything else.
She captures the vehicle and the exact location — an address, or a road and a landmark when there is no address.
A mobile visit starts with knowing where it happens, not only what is wrong.
She captures the access and the working surface: driveway, parking lot, garage, sloped ground.
These are your protocol’s feasibility criteria, asked before you start the truck.
For a fleet served on the customer’s site, she identifies the unit and the account, and groups vehicles from the same address.
She requests the account’s authorised person’s agreement before the work, as for any fleet vehicle.
She checks whether the site is safe to work in and whether the vehicle is clear of a traffic lane, before proposing anything.
These are your feasibility criteria, not an improvised assessment over the phone.
When the visit is possible, she offers a window you have authorised rather than a precise hour.
A drive depends on traffic and the previous job; the window announced is the one you confirmed, not an invented hour.
She sends the arrival window, the access and the travel fee announced, exactly as you configured them.
The caller knows what to expect before the technician arrives, with nothing left to repeat on site.
If there are injuries, fire or a vehicle sitting in a traffic lane, she has 911 dialled before any other question.
Safety comes before feasibility; no mechanical instruction is given to somebody stranded on the roadside.
When the surface, space or tooling do not allow the work on site, she explains the limit and offers the shop or a tow.
She books no visit the technician would have to cancel on arrival; the list of jobs doable on site is yours.
For an unplanned breakdown, she checks the caller is safe and follows your availability rule before announcing a window.
A vehicle that will not start at the office or in a driveway gets the same check as a roadside call.
Options added separately, when they are useful to you.
For company vehicles you service on site, she coordinates territories, approvers and return-to-service inside one fleet record.
Fleets and mobility option: quotes and authorisations for those same vehicles are included, with no need to add Quotes and authorisations. Fleets and mobility
The quote she gathers in front of the vehicle circulates through to the customer’s agreement, with its supporting documents.
Quotes and authorisations option: approval is logged before the technician opens the toolbox. Estimates and approvals
She confirms the address, landmark and access by text with the customer before a technician accepts the trip.
Optional Web and SMS conversations: the exact location gets confirmed in writing, not just from memory on a call.
With Shopmonkey, the vendor-documented customers, vehicles and orders locate the file; nothing there yet documents route calculation or zone assignment.
The mobile part of the job stays untouched; until then she applies your feasibility protocol in her own register. Shopmonkey
With Jobber, the customer model, request and quote are documented with per-account authentication; writing each object for a mechanic’s route still has to be proven.
A real account validates the write before she confirms an operation inside Jobber. Jobber
With no connected software, your zones, travel windows and feasibility criteria are described directly inside Zenvox.
The written request reaches your phone between two visits, with no dependency on an external system. Connect your software, or use ours
She answers from the requests, addresses and windows you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich mobile repair requests are roadside rather than at a customer’s property?
She retrieves the location and reported conditions. She does not confirm the site is safe for a repair.
Which visits were redirected to the shop or a tow this week?
She retrieves the stated limit and the reason forwarded. She does not judge feasibility in your place.
Which arrival windows were confirmed today?
She reads the announced windows and their addresses. A window is shown only once it is confirmed in your data.
Which vehicles from the same fleet are grouped on one site?
Add-onWith Fleets and mobility: units, approvers and territory coordinated together. Without the option, each call stays a stand-alone request.
Your travel zones, the work you do on site and the work you turn down, the minimum conditions — surface, room, access, weather —, your travel charge and the rule to follow when safety is not assured.
Name and mobile number first. Then the vehicle, the exact location, the nature of the request and the symptoms, the access and the working surface, whether the spot is safe, and who is paying for the visit.
You receive the address, reported conditions and request. An arrival window is given only when it is confirmed in your records. You approve feasibility and the estimate; Fleets and mobility coordinates visits for vehicles covered by that option.
A receptionist who answers in both languages while you work, collects vehicle and location details, and prepares an authorized callback or appointment. You keep your number, with no setup fee.
She does not promise an on-site repair when the site or the tooling rule it out; she offers the shop or a tow.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which mobile repair requests are roadside rather than at a customer’s property?
She retrieves the location and reported conditions. She does not confirm the site is safe for a repair.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Clarify the address, landmark and access before a technician accepts the trip.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Customers, vehicles and orders documented on the vendor side. Nothing there documents route calculation or assigning a technician to a zone: the mobile part is untouched.
Client, request and quote model documented, with documented per-account authentication. Writing each object, and real use on a mechanic's route, still have to be proven on a real account.
Your zones, your travel slots and your feasibility criteria are described in Zenvox, and the written request lands on your phone between two jobs.
In mobile mechanics, a poorly qualified request is not paid for in counter time, it is paid for in kilometres. You get there, the vehicle is on a sloped lot, the part is the wrong one, or the job needs a hoist: the morning is gone, and the customer is disappointed by a service that should not have been offered.
Your receptionist asks the questions that decide the drive. The vehicle and the symptom, of course — but also the exact location, the access, the working surface, whether the vehicle is outdoors or in a garage, and whether the spot is safe to work in. Those are the feasibility criteria in your protocol, asked before you start the truck.
She also announces what you announce: a window, not a precise arrival time, because a drive depends on traffic and on the job before it. And when a request falls outside what you do on site, she says so — the vehicle goes to a shop or gets towed, instead of committing you to a job that cannot be done there.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Garages & auto servicesShe collects your criteria before offering a time: surface, space, truck access, whether the vehicle is outdoors or sheltered, and work accepted on site. You retain the feasibility and safety decision.
She does not turn it down, she redirects: when a request falls outside your list of on-site work, she explains the limit and offers the shop or a tow. The technician remains the person who judges safety and feasibility once on the ground.
She uses the arrival window you have confirmed. If no window is recorded, she takes the request and passes it to you without inventing an arrival time.
For vehicles covered by Fleets and mobility, she coordinates visits by territory and tracks return to service by vehicle. For a private customer outside a fleet, the base collects the location and availability; you confirm the trip. A simple booking is not automatic optimization of the whole route.
Safety comes before everything else: if there are injuries, a fire, or a vehicle sitting in a traffic lane, the instruction to call 911 comes out first. She gives no mechanical instruction, captures the location and the number, then follows your urgency rule.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberMobile mechanics and on-site service
