During a session you cannot pick up. Your receptionist records the type of massage, the length and the therapist preference, answers the receipt question without promising reimbursement, and politely turns down an inappropriate call.
$69 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
During a session your hands are on a client and you cannot pick up. Zenvox is an AI receptionist for massage therapists across Canada. She answers in English or French, following the caller, takes the type of massage, the length and the therapist preference, answers the receipt question without promising reimbursement, and politely turns down an inappropriate call. The Health & care base is $69 CAD a month with 50 Standard calls and one local number, no setup fee and no contract. Free trial: 7 days, up to 20 answered calls, no card.
She answers that a receipt is issued, that it shows the therapist’s association or registration, and that reimbursement depends on the insurer and the person’s contract. She records the insurer named, with no policy number, and does not say the massage will be reimbursed.
A preference for a particular therapist, or for a man or a woman: she records it and books inside the availability of the person asked for, at the length chosen. She promises no therapist she has not seen free in the schedule.
An innuendo or a sexual request gets a polite answer: the clinic offers professional massage therapy, nothing else. She ends the call, books nothing and flags it to you by text. That behaviour cannot be turned down.
She records the stage of pregnancy and the care under way, as the client gives them, and books with a therapist trained in prenatal massage if you have one. She assesses no contraindication: the therapist decides.
She records the certificate number if it is at hand and the treatment it covers, then books on availability. She invents neither the value nor the expiry date: the clinic confirms them.
Sharp pain after a fall, a recent injury with a fever: she books no ordinary session. She directs the person to the provincial health line or the emergency room under your instruction, and alerts you.
At 3, the therapist comes out of session to a booking already made: prenatal massage on Thursday with Julie, the five-month pregnancy recorded in the client’s own words, the insurer named, and the confirmation sent with the cancellation policy. Nobody promised reimbursement.
Tuesday, 2:05 p.m. The massage therapist is in session until 3. A woman calls about a first visit.
ReceptionistGood afternoon, massage therapy clinic. Let me start with your name and a number where I can reach you.
ClientEmily Gagnon, 604 555-0136. I would like a massage with a woman, an hour and a half if possible. Do you give receipts?
ReceptionistYes, a receipt is issued; it shows the therapist’s association or registration, and your insurer decides on reimbursement under your contract. Is there any condition you would like the therapist to know about?
ClientI am five months pregnant.
ReceptionistI am writing that down as you said it. For a pregnancy, the clinic books a prenatal massage with a trained therapist, and she decides what suits you. I can offer Thursday at 10 with Julie. Shall I text you the confirmation and the cancellation policy?
ClientPerfect, thank you.
She takes the type of massage, the length and the therapist preference, answers the receipt question without promising anything, and leaves no room for an inappropriate call.
She takes the name and a callback number, then asks whether this is a first visit or a regular.
A regular gets their therapist and cadence back; a first visit hears your cancellation policy.
She records the type of massage and the length, then the preference: a named therapist, a man or a woman.
The preference decides which schedule she searches for a slot, not just a note in the file.
She books inside the openings of the therapist asked for, at the length chosen, and states your cancellation policy.
She promises no therapist she has not seen free in the schedule.
She answers that a receipt is issued and shows the therapist’s association or registration.
Reimbursement depends on the insurer and the contract; in Quebec, the insurer chooses which associations it recognises.
She records the insurer the person names, with no policy or certificate number.
The name is enough to prepare the visit; the rest has no reason to travel over the phone.
She writes down as said any condition the person wants flagged: pregnancy and stage, an injury or recent surgery.
She asks no further medical questions: the therapist reads the note and decides.
For a pregnancy, she books a prenatal massage with a trained therapist, if the clinic has one.
The therapist judges what suits the client, not the receptionist.
For sharp pain after an injury or a fever, she directs the person to the provincial health line or the emergency room under your instruction, booking no session.
She alerts you at the same time; no opinion is given about the injury.
She politely turns down an inappropriate or sexual request, ends the call and books nothing.
The rule comes from the massage therapy preset and cannot be turned down.
She flags the inappropriate call to you by text, apart from the day’s requests.
You know who called and when, without rereading the whole day.
The last two come from options that are added separately, when they are useful to you.
She records a gift certificate number and the treatment it covers before booking.
The value and the expiry date stay whatever the clinic confirms.
She offers a last-minute cancellation to the clients on your waiting list, and follows up with a regular who has not rebooked.
An empty hour becomes a session again, without you calling down the list between clients. Availability and recalls
She sends your payment provider’s link for a deposit or a gift certificate, and tracks the deposit to its real status.
The follow-up stops once the payment is received. Deposits and payments
With Jane, she prepares the request and your front desk enters the session, or the client receives your booking link.
Jane rules out booking by an agent: the page says so rather than promising calendar writes. Jane
In Cliniko, she books, moves or cancels the session of the therapist asked for.
With one user’s key, and only that user’s rights; Cliniko refuses a slot already taken. Cliniko
With GOrendezvous, she receives the sessions booked, changed or cancelled in your calendar.
Booking is done by your team or your link; she knows when a slot opens up. GOrendezvous
She answers from the calls, requests and clinic information you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich prenatal massage sessions are booked this week?
She retrieves the sessions and the notes written as the clients gave them. She judges no contraindication.
Which inappropriate calls were flagged this month?
She reads back the flags and the time of each call. She calls nobody back.
Which freed slots did the waiting list take?
Add-onWith Openings and reminders: the slot, the client and the time of their answer. Without the option, she runs no waiting list.
Your massage types and their length, the therapists and their openings, who does prenatal massage, your cancellation policy, the association or registration printed on your receipts, what your packages and gift certificates include, and the number where an inappropriate call gets flagged.
Name and callback number first. Then new client or regular, type of massage and length, therapist preference, any condition to flag written as said, insurer named, the hours that work. She states your cancellation policy exactly as you wrote it.
The session sits in the schedule with the right therapist and the right length, the confirmation and reminder go to the client, and the summary waits in the app. An inappropriate call reaches you flagged, kept apart from the requests.
A receptionist who answers for you in both languages during your sessions, books the right length with the right therapist and leaves you a written summary. No setup fee, and you keep your number.
She promises no reimbursement: it depends on the therapist’s association or registration and on the person’s insurance contract.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which regulars have not rebooked since their last session?
She retrieves the clients, their therapist and the date of their last session. She follows up with nobody without the option that allows it.
Beyond the base plan. Each one is added on purpose, separately from the base. None switches on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Confirm a session, send the booking link or the cancellation policy by text while you are in session.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Jane gives massage therapists online booking, intake forms and receipts in the client portal. Through Jane partner access, Zenvox reads the schedule and finds the client file; Jane rules out booking by an agent, so your front desk enters the session, or the client receives your booking link by text.
With the key you create in Cliniko and its user’s rights, Zenvox reads each therapist’s availability and books, moves or cancels the session. Cliniko refuses a slot that is already taken.
GOrendezvous lists massage therapy among the professions it serves. With the private invitation and your business key, Zenvox receives its events, session booked, changed or cancelled; booking happens in your calendar, by your team or through your link.
A massage therapy session lasts an hour, sometimes an hour and a half, door closed, hands on a client. Picking up is impossible, and that is exactly when the person looking for a spot this week calls, or the one who received a gift certificate, or the pregnant client who wants to know whether you offer prenatal massage.
In Quebec, massage therapy is not governed by a professional order. The opinion that Quebec’s professions office issued in March 2026 covers kinesiologists only, even though one of the requesting associations also includes massage therapists; oversight runs through the associations therapists choose to join. For receipts, the insurer decides which associations it recognises, under the person’s contract. In a province where the profession has a regulatory college, such as Ontario, the receipt also carries the therapist’s registration number.
Your receptionist takes those calls during the session. She records the type of massage, the length and the preference, a specific therapist, a man or a woman, writes down as said any condition the person wants flagged, and books inside your openings. She says a receipt is issued without promising reimbursement, and books nothing on an inappropriate call.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for clinics and home care in CanadaNo. She says what is true: a receipt is issued, it shows the therapist’s association or registration, and reimbursement depends on the insurer and the person’s contract. In Quebec, massage therapy has no professional order, and the insurer decides which associations it recognises; she records the insurer named and stops there.
She answers politely that the clinic offers professional massage therapy only, ends the call, books nothing and flags it to you by text. It is a rule of the massage therapy preset, and it cannot be switched off.
She takes the message and texts you the summary: the preset assumes you are in session and not answering. An inappropriate call, acute pain described after an injury or a request for a package reach you flagged as such, so you know what to look at first.
She answers in English or in French, following the caller. In a province where the profession has a regulatory college, the receipt carries other details: in Ontario, the College of Massage Therapists asks for the therapist’s name, signature and registration number, among others. You enter that information in your profile; she does not invent it.
Yes. You describe what your packages and gift certificates include, and she sticks to it: she records a certificate number, schedules the sessions of a package under your rules, and invents neither a value nor an expiry date.
Yes. You forward the line to Zenvox during your sessions, or on the schedule you write. The base also includes a local number, if you would rather keep your mobile for family.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Massage therapy
