A session that takes a specific room
Rehabilitation with equipment, a gym floor, a closed room. She books against the resource and not only against practitioner availability, which is what a shared calendar lets through.
Multidisciplinary clinics
An opening in a practitioner’s calendar is not enough when the required room is occupied. Your receptionist coordinates the resources assigned to each service, respects independent practitioners’ access permissions and sends questions about the appropriate discipline to your clinical lead.
$69 CAD / month · 50 Standard calls · 1 local number
For the requests you receive
Independent practitioners renting a room
They do not carry the same rights or the same billing as your employees. Permissions are separate, so is the catalogue, and your accounting does not mix with theirs.
A request crossing two disciplines
Someone asks for “whoever is best for my case”. She decides nothing: she records the request, the language and the practitioner asked for, checks your administrative criteria, and hands it to a qualified person while direction remains uncertain.
Other requests you can delegate
A practitioner away after a booked series
A reorganisation is offered to the patient and the clinician, not a file transfer decided at the front desk. That is the failure case the documented practice situation describes, and the default rule in your configuration.
Match the practitioner, service and room
The request lands in the arbitration queue carrying the referral, the availability and the language of service. Nobody booked a slot that would not have held, and the front desk did not have to settle a question that belongs to a clinician.
Read the full conversation
Friday, 11:40 a.m. The clinic brings together physiotherapy, occupational therapy and chiropractic. A man calls without knowing which practitioner to ask for.
ReceptionistClinique Lachance, good morning. Let me take your name and a callback number, then we can look at this together.
PatientAlain Mercier, 450 555-0117. My doctor mentioned rehabilitation, but I do not know who I should see with you.
ReceptionistI cannot pick the discipline for you — our clinical lead does that. I am recording your request, your doctor’s referral, and when you are free.
PatientEnd of day ideally, and I have my doctor’s letter.
ReceptionistNoted. I am passing this to our lead today; she decides, and I call you back with a matching slot, room already held.
What she does to coordinate your disciplines
What she takes on when a request crosses two disciplines, needs a specific room or waits on a clinician’s call, then the line she does not cross. Every line is a call your clinic gets.
A request that crosses several disciplines
She records the request, the language of service and the practitioner asked for, without picking the discipline on the person’s behalf.
Choosing a discipline stays a clinical decision; ambiguity goes up to your clinical lead.
She checks your administrative criteria before putting a request into the arbitration queue.
Uncertain direction waits for a qualified decision rather than an improvised call at the front desk.
She captures the prerequisites and session order the practitioner already validated before offering a slot.
An interdisciplinary path follows the order the clinician set, not a sequence improvised at reception.
The resource is part of the booking
She books against the room or equipment needed, not only against practitioner availability.
A gym floor or a closed room is only offered when that resource is genuinely free at the same moment.
When a therapist is away after a booked series, she offers a reorganisation to the patient and the clinician rather than a file transfer decided on her own.
That is the documented failure case for a multidisciplinary clinic, and the default rule in the configuration.
A practitioner change requested by the person waits for the patient’s and the clinician’s agreement before it is written into the schedule.
No file changes hands automatically, even at the patient’s own request.
The service catalogue you maintain
She applies your service catalogue, practitioner by practitioner, at the length each one needs.
The catalogue is yours: she reads what you put in it, and nothing else.
Independent practitioners renting a room see their own catalogue and their own requests, kept apart from your employees.
Rights over records and over accounting stay separate between the two groups.
She sends the confirmation and the reminder only once the resource and the practitioner are actually confirmed together.
A confirmation sent before the room is checked would create an expectation the schedule could not hold.
Between appointments, what you can add
- Add-on
An interdisciplinary path is booked as a series of stages, with its prerequisites, its practitioners and its resources.
A patient followed by two or three disciplines no longer re-books each session by phone. Care pathways and home visits
- Add-on
Freed slots circulate by your criteria, discipline by discipline.
Administrative follow-ups run at the cadence each practitioner set for themselves. Availability and recalls
- Add-on
A second location joins the same organisation, with its own local information and its own permissions per entity.
Routing between sites and a consolidated view of volume exchange no file between one site and another. Multi-site and entities
With Jane or Cliniko
- Software
With Jane, resource features exist in the vendor’s offering, but interface access and direct calendar posting remain unknown.
A module the vendor documents does not, on its own, establish qualified access for your clinic. Jane
- Software
With Cliniko, practitioners and appointments are documented, but room constraints still have to be validated before they are announced.
Room constraints are the trickiest point in a multidisciplinary clinic, and the first one that has to be proven. Cliniko
What stays outside her reach between disciplines
- She does not pick which discipline suits a person: assignment follows your criteria, and ambiguity goes up to your clinical lead.
- She does not move a file from one practitioner to another without the patient and the clinician agreeing.
- She gives no clinical opinion, makes no diagnosis and interprets no symptom.
- She recommends no exercise, no treatment and no equipment.
- She performs no clinical triage: signs listed in the instruction trigger the approved sentence and an alert.
- She confirms neither reimbursement nor eligibility with an insurer.
What you can ask her yourself
She answers from the requests and records of your clinic you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich requests waiting for direction were passed to the clinical lead this week?
She retrieves requests placed in the arbitration queue with their context. She does not settle the direction herself.
Which rooms or equipment limited a booking this week?
She reads the slots turned down for lack of a free resource. She reassigns no room on her own initiative.
Which interdisciplinary paths are under way, and at what stage?
Add-onWith Care pathways and home visits: the stages, prerequisites and resources of a multi-discipline path. Without the option, each session stands alone.
What volume did each location get this week?
Add-onWith Multi-site and entities: the consolidated view of volume per site. Without the option, only one site is tracked.
What happens to the request
You describe your catalogue, not only your hours
Every service, the practitioner who delivers it, its length, the room or equipment it requires, the administrative criteria that allow a booking, and who receives direction requests. Rights over files and over accounting are set separately.
She checks real capacity before offering
Disciplines and practitioners in the path, any administrative file already open, prerequisites and session order as validated, scheduling constraints and local resources, and the agreement required when someone wants to change practitioner. Only then, a slot that holds up.
What needs deciding lands in a queue, not a message
Bookings are written, confirmations and reminders go out, and requests needing arbitration wait in the right place with their context. The administrative file closes with its receipt and its follow-up, and clinical feedback stays the wording you approved.
What the Health and care base covers
A receptionist who answers in both languages, sorts requests apart, holds the authorised schedules by your rules and hands the rest to the right person. No setup fee, and you keep your number.
- Calls answered in French and in English, following the caller
- New request, existing file and administrative reason told apart
- Booking, rescheduling or cancelling inside the availability you allow
- Practitioner, length and room required by the session all respected
- Approved practical information sent out, and care questions handed to the team
- A written summary after every call, readable in the app, and the option to ask her what happened
She does not pick which discipline suits a person: assignment follows your criteria, and ambiguity goes up to your clinical lead.
Decisions that stay with you
- She does not move a file from one practitioner to another without the patient and the clinician agreeing.
- She gives no clinical opinion, makes no diagnosis and interprets no symptom.
- She recommends no exercise, no treatment and no equipment.
- She performs no clinical triage: signs you list in the instruction trigger the approved sentence and an alert.
- She confirms neither reimbursement nor eligibility with an insurer.
- She records only what you authorise, and confirms nothing from a patient's file to a third party: health information stays sensitive information. She is built for Quebec's Law 25, with a database in Canada; live voice processing runs through a US-based subprocessor, as the Security and data handling page explains.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which callers requested a change of professional?
She retrieves the request, care pathway and any recorded approval. She does not decide a clinical change.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None switches on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Your email inbox
Attach administrative emails to the relevant pathway and professional without unauthorized cross-discipline sharing.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Resource features exist in the vendor’s offering, but interface access remains unknown and the published article currently rules out direct calendar posting.
Practitioners, businesses and appointments are documented; room constraints still have to be validated before they are announced.
The front desk becomes the bottleneck for everything crossing disciplines
In a single-discipline clinic, answering the phone means filling a schedule. In yours, you first have to work out what the person is talking about: which discipline, which practitioner, what length, and which room that session takes. A request that looks simple commits three different resources.
Shared calendars are precisely what hides those constraints. Two practitioners see an open block, but the room it needs is taken; or the person asks to change practitioner, which is not decided at reception. Meanwhile the receptionist is greeting someone at the counter and watching five open calendars.
Your receptionist applies your service catalogue, practitioner by practitioner, against the administrative criteria you approved. She books with the required resources, queues whatever needs arbitration, and hands any uncertain clinical direction to a qualified person. She does not pick a patient’s discipline: she applies your rules.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Health & careRehabilitation and allied health
Multidisciplinary clinics — your questions
How does she account for rooms?
The resource is part of the booking, not a note in the margin. A session needing a gym floor or a closed room is only offered when that resource is genuinely free at the same moment as the practitioner.
Do our independent practitioners get the same access?
No, by design: rights over files and over accounting are separate from your employees’. Each one sees their own catalogue and their own requests.
What happens if a therapist is away after a series is booked?
A reorganisation is offered to the patient and the clinician. No file changes hands automatically: that is exactly the failure case the practice situation documents, and the default rule.
Does she decide which discipline someone goes to?
No. She applies the administrative criteria you approved, and hands the request to your clinical lead as soon as there is ambiguity. Choosing a discipline is a clinical decision, and the sector research says so plainly.
Can we add a second location?
Yes, with the Multi-site and entities option: routing between sites, local information, permissions per entity and a consolidated view of volume, without mixing one site’s files with another’s.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberMultidisciplinary clinics