Dental practice
Hygiene comes back at a set interval, and a last-minute cancellation leaves a chair empty. The hygiene waitlist and the interval recorded in the file do the work the front desk does between two calls, when there is time for it.
Availability and recalls
A cancellation at eight in the morning becomes a filled appointment again, and the follow-up your practice decided goes out without duplicating your software's own reminders.
7 days, 20 answered calls, no card
The task it takes over
A hole in the schedule costs a session and a seat. Whoever cancels frees a slot at the exact moment the front desk is on the line with somebody else, and the slot stays empty because nobody on the waitlist ever heard about it.
This add-on holds the waitlist on criteria your practice approves: type of visit, practitioner, duration, time of day, how long a patient is willing to wait. When a seat opens, it offers that seat in the approved order and updates the file as soon as an answer comes back.
It also carries the administrative follow-up reminders your practice decided on — the hygiene interval you recorded, a treatment picked back up — on your instructions, in your voice, and inside the contact preferences recorded in the file.
Step by step
- Enrol
The waitlist follows your rules
A patient joins the list along with whatever makes a slot acceptable to them: treating practitioner or first available, duration, time of day, how long they will wait. The criteria belong to the practice; the receptionist assesses no clinical urgency and interprets no symptom.
- Offer
A freed slot goes straight back out
A cancellation creates a seat. The add-on offers it in the approved order, allows a response window, then moves to the next person. The patient is told the appointment is booked after a verified write to the schedule, not before: an accepted offer is not yet a booking.
- Remind
The follow-up your practice decided
Hygiene interval, a treatment resumed, an administrative check after care: the reminder goes out on your instructions and in your tone. The content stays administrative — no care, medication or dosage is recommended.
- Stop
One answer ends the sequence
An appointment booked, a refusal, a request to stop being contacted: the sequence ends and the file records it. You can cut it in one move for a patient, for a practitioner, or for the whole practice.
An add-on, not a base capability
The Health and care base answers, identifies the file and books according to your practice rules. It holds no waitlist. Availability and recalls are added on purpose, over the patients you activate in follow-up.
The ordinary reminder for an appointment already booked belongs to the base and is not metered here. This add-on carries the waiting, the recovery of a freed slot, and the administrative follow-ups your practice decided on.
What this changes for your business
Physiotherapy, chiropractic and osteopathy
Follow-up sessions get rescheduled often, and the practitioner works alone part of the week. The add-on recovers the freed slot without duplicating the reminders your clinic software already sends on its own side.
Multidisciplinary clinic
Several professionals, several durations, one waiting room. The offer criteria tell the treating professional apart from the first available one, because to a patient those are two different things.
What it receives
- The patient file and the right to contact it, as your practice recorded it
- What makes a slot acceptable: professional, duration, time of day, acceptable wait
- Cancellations and seats freed on the schedule
- The follow-up intervals and reminder instructions of the practice
What it produces
- A waitlist ordered on your rules, readable by the front desk
- A freed slot offered, then confirmed after a verified write to the schedule
- Administrative reminders sent in your voice, at the interval you set
- An up-to-date file: answer, refusal, removal from follow-up
The order of the list and the reminder interval are decisions of the practice. The receptionist applies your criteria; it does not assess pain and does not decide who goes first.
What is metered, and what comes from elsewhere
The add-on carries its own allowance, separate from the calls in the base.
- One hundred patients active at the same time in recalls and the waitlist
- A patient removed from follow-up frees their place
- The reminder for an appointment already booked stays in the base
- Calls stay metered on the base, separately from this add-on
Any third-party fees — message transport from an outside carrier — are separate and billed by that provider.
With clinic software
The status shown is technical qualification. Without a verified write to the schedule, the add-on prepares a booking request and the clinic confirms it — which is exactly what the patient hears on the call.
- JaneTo qualifyAccess runs through an approved partnership; the vendor's public documentation currently rules out booking posted directly by a conversational agent.Jane
- ClinikoTo qualifyAn interface key carries its user's permissions. Booking, cancellation and permission isolation still have to be proven on a live account.Cliniko
- GOrendezvousTo qualifyAccess runs through a private invitation and an approved connection. Triggers on their own do not open direct booking.GOrendezvous
- Dentitek, Progident, ABELDentTo qualifyAvailable sources describe what dental practices need, not an established interface access at those vendors.DentitekProgidentABELDent
Questions about this add-on
Is the patient told the appointment is booked before it is written to the schedule?
No. The patient is told after a verified write to the schedule: an accepted offer is not yet a booking. Without a verified write, the add-on prepares a booking request and the clinic confirms it — which is exactly what the patient hears on the call.
Will these reminders duplicate the ones my clinic software already sends?
The add-on carries the administrative follow-ups your practice decided on: the hygiene interval recorded in the file, a treatment picked back up. The ordinary reminder for an appointment already booked belongs to the base, and you can cut a sequence in one move for a patient, for a practitioner, or for the whole practice.
Who decides the order of the waitlist?
The practice does. The receptionist applies your criteria — treating practitioner or first available, duration, time of day, acceptable wait; it assesses no clinical urgency and does not decide who goes first.
Can it recommend care during a reminder?
No. The content of a reminder stays administrative: no care, medication or dosage is recommended there, and no symptom is interpreted.
What is metered when I turn this add-on on?
One hundred patients active at the same time in recalls and the waitlist; a patient removed from follow-up frees their place. Inbound calls stay metered on the base, separately, and so does the reminder for an appointment already booked.
Where to next
Go back to your practice, or look at the add-on that tracks third-party payer files.
Availability and recalls