A worried parent, separated parents, a school asking for a report: your receptionist tells these calls apart, records the age, the concern and who consents, and says plainly when you are full, without assessing speech or promising a wait time.
$69 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
During a session, a parent calls about their child. Zenvox is an AI receptionist for private speech therapy practices across Canada. She answers in English or French, following the caller, records the child’s age, what worries the parent and who holds parental authority, without assessing anything, then books the assessment or, if you are full, says so plainly and records the request with its date. The Clinics & home care base is $69 CAD a month with 50 Standard calls and one local number, no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
A parent calls because the educator finds their child says few words. She records the age, the concern in the parent’s words and any referral, then books the assessment if you are taking new clients. She does not say whether this is normal for the age.
When you are not taking new clients, she says so plainly, records the request with the date of the call and explains that the clinic calls back when a spot opens. She gives no wait time.
She records who is calling and what is asked. A report goes to a school or daycare only with written consent from the parent who holds parental authority: she takes the message and the clinic follows up. She neither reads nor summarises the report.
She records who holds parental authority, who will bring the child and what the parent says about the other parent’s agreement. She gives no legal advice: the clinic confirms what is needed before the assessment.
Sudden trouble speaking, understanding or swallowing goes to 911 before any other question, and the clinic is alerted. With no sudden sign, she records the context, the referral and any agency file, and books the adult assessment.
She verifies the identity of the parent or the adult client, finds the place in the block of sessions and reschedules with the treating clinician, on the cadence you set.
The clinician steps out at 4:30: the request is in the app, with the age, the daycare’s remark in the mother’s words, both parents’ agreement and the date of the call. No wait time was promised, and the “is it serious?” question waits for the assessment.
Thursday, 3:40 p.m. The clinician is in session. A mother calls on her way out of daycare.
ReceptionistGood afternoon, speech therapy clinic. Let me start with your name and a number where I can reach you.
CallerValerie Gagnon, 306 555-0136. It is for my son, he is three and a half. His educator finds he says very few words. Is it serious?
ReceptionistI cannot assess that, and I would rather say so plainly: the clinician will. I am recording what the educator noticed, in your words. Do you hold parental authority, and does his father agree with the request?
CallerYes, I am his mother. We are separated, but we both agree. He has no referral, it was the daycare’s suggestion.
ReceptionistNoted: three and a half, few words according to the daycare, both parents agree, no referral. The clinic is not taking new assessments right now: I am recording your request with today’s date, and we will call you when a spot opens. I cannot give you a wait time.
A worried parent, an adult after a stroke, a school asking for a report: she takes the bare minimum, says plainly when you are full, and leaves every assessment to the clinician.
She takes the parent’s name and a callback number before any other question.
If the line drops while the parent is busy with the child, the clinic can call back.
She records the child’s age and the concern, in the parent’s own words.
“He says few words” stays “he says few words”: she turns nothing into a diagnosis.
She asks who holds parental authority and who will bring the child.
With shared custody, the answer is recorded as given; the clinic checks what is needed before the assessment.
She records any referral or report already received: doctor, clinic, school, daycare.
She does not say whether a referral is required: the family’s insurance contract decides.
She directs the caller to 911 as soon as sudden trouble speaking, understanding or swallowing is described.
The instruction is written in the preset and comes before everything else; she does not triage.
She alerts the clinic after the redirect.
Someone on your team knows a sudden sign was described, without waiting for the evening summary.
With no sudden sign, she records the context, the referral and any agency file.
Aphasia, voice, stuttering, swallowing: the caller’s word is enough, the clinician does the rest.
She says plainly that the clinic is not taking new assessments, if that is your setting.
A clear answer is better than a promised callback that does not come.
She records the request with the date of the call, for your callback.
No wait time is given: the date serves your follow-up, not a promise.
She books the assessment at the right length when you are taking new clients.
A child assessment and an adult assessment do not take the same slot.
She reschedules a session in a block with the treating clinician.
She first verifies the identity of the parent or the adult client, then keeps the cadence you set.
She sends the confirmation and the reminder before the session.
The parent knows where and when to come, or receives the link for a remote session.
She records the report request and who is making it.
The report goes out only with written consent from the parent who holds parental authority; the clinic follows up.
She takes a message when a separated parent asks about consent.
No legal advice: the clinic confirms what is needed before the assessment.
Each of these options is added separately, when it is useful to you.
She offers a freed spot to the families on your waitlist, under your criteria.
The list keeps the date of each request, and the request is updated after the answer. Availability and recalls
She answers parents who write by text, with the history of the call.
Openings, virtual sessions, referral: the conversation picks up without the parent repeating anything. Text and website chat
She answers from your clinic’s calls and requests. A question about an option applies only if you switched it on.
The questionWhich families called this week while I was full?
She retrieves the requests recorded with their date, the age and the referral. She says nothing about the child’s development.
Which calls were directed to 911?
She reads back the alerts sent and the time of the call. She says nothing about the person’s condition.
Which freed spots were taken by the waitlist?
Add-onWith Availability and recalls: the spot and the family who took it. Without the option, she keeps no list under your criteria.
Your services — child assessment, adult assessment, sessions, virtual sessions, report meetings — and their lengths, whether you take new clients, your real openings, what she says about reimbursement, and when you want an alert rather than a summary. You can change all of it from the app.
A sudden sign comes first and goes to 911. Otherwise: name and callback, child or adult, age, who consents, the concern as it is said, any referral, in clinic or remote, and the hours that work. She translates nothing into clinical vocabulary.
The assessment sits at the right length, or the request is recorded with its date if you are full. The summary waits in the app, and the confirmation goes to the parent.
A receptionist who answers for you in both languages during your sessions, books the assessment in your calendar and leaves you a written summary. No setup fee, and you keep your number.
She does not say whether a child has a delay or a disorder, or whether they speak “normally” for their age: only the clinician assesses.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which families are waiting for an assessment slot, and since when?
She retrieves the requests recorded with their date, the age and the referral. She says nothing about the child’s development.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Answer parents who text after the workday about openings, virtual sessions and referrals; the concern itself stays for the clinician.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
In private practice, a speech-language pathologist works alone or in a small team, and the day is made of sessions during which nobody picks up the phone. That is when the parent whose daycare suggested an assessment calls, along with the adult relearning to speak after a stroke and the family whose school wants a report.
Public speech therapy is free. In Quebec, the professional order points families to the CISSS and CIUSSS health networks, to 811 (press 3) for people without a family doctor, to the Agir tôt program for children up to age five, and to schools. Elsewhere, provincial colleges regulate the profession: CASLPO in Ontario, the College of Health and Care Professionals of BC in British Columbia. In private practice, families call you directly. They ask whether you have room, how long the wait is and whether their insurance pays.
Your receptionist takes those calls in English or French. She records the age, the concern in the parent’s own words, who holds parental authority and who will come to the appointment, and any referral or report already received. She does not say whether a child is delayed, reads no report and promises no wait time: if you are full, she says so, and the request waits for you with its date.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for clinics and home care in CanadaNo. She records the age and the concern in the parent’s words and leaves the assessment to the clinician. It is a limit written into the preset: she does not say whether a child speaks “normally” for their age either, and she suggests no exercise in the meantime.
What you configured: she says plainly that the clinic is full, records the request with the date of the call and explains that you call back when a spot opens. She promises no wait time. With the Availability and recalls option, the list follows your criteria and a freed spot is offered to the families on it.
No. She records the request and who is making it. The report goes out only with written consent from the parent who holds parental authority, and the clinic follows up. She does not read the report over the phone.
She records who holds parental authority, who will bring the child and what the parent says about the other parent’s agreement. In Quebec, unless a court has ruled otherwise, separated parents must agree on important health decisions whatever the custody arrangement; she settles nothing and gives no legal advice. A teenager aged 14 or older can consent alone to care their health requires.
She records a referral when there is one — doctor, CLSC, school, daycare — without saying whether it is required. Quebec’s professional order notes that several private insurers reimburse speech therapy under certain conditions: those conditions decide, and the caller checks them with their insurer.
Your software stays the system of record. With Jane, access runs through its partner program and Jane rules out booking by an agent: your team enters the session, or the family receives your booking link. With Cliniko, she reads availability and books with the key you create. With GOrendezvous, she receives your account’s events. With no software, she works in the Zenvox calendar.
Yes. You forward your line to Zenvox during sessions, or on a schedule you write. You can also add a local number to keep new requests separate from follow-ups.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Speech therapy practices
