An order for delivery
She takes the name and callback number first, then the full address — unit, door code, landmark — and checks it is inside your delivery zone. She gives the wait time your kitchen set for that hour, not an improvised one.
Pizzerias
The oven is running, the driver is waiting and the phone rings. Your receptionist takes each pizza with its modifiers, the delivery address and zone, gives the wait time your kitchen set and passes the order to your counter, which accepts it.
$35 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
Zenvox is an AI receptionist for pizzerias that take phone orders for pickup and delivery, across Canada. During the rush, when the oven is running and the driver is waiting, she answers in English or French, records each pizza with its modifiers, the delivery address and zone, gives the wait time your kitchen set and passes the order to your counter. The Restaurants and events base costs $35 CAD a month with 50 Standard calls included and one local number, with no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
A delivery with the address checked and the kitchen’s wait time
The order reaches the counter: name, number, address with the unit, zone checked, one large half-and-half with no onions, one small margherita, nut allergy flagged for the kitchen. The wait quoted is the one the kitchen set for the evening; the counter accepts the order and the driver leaves with the right address.
Read the full conversation
Friday, 6:05 p.m. Two orders in the oven, the driver just left, the till is busy. A customer calls for a delivery.
ReceptionistPizzeria Nonna Rosa, good evening. Let me take your name and a callback number first, in case the line drops.
CustomerKevin Lapointe, 450 555-0119. It is for delivery to 214 Cedar Street, unit 3.
ReceptionistThank you. That address is inside our delivery zone. What can I get you?
CustomerA large half pepperoni, half vegetarian with no onions, and a small margherita. My daughter is allergic to nuts.
ReceptionistReading it back: a large half pepperoni, half vegetarian with no onions, and a small margherita. The nut allergy is noted for the kitchen, which will confirm what is possible. Tonight the kitchen is quoting about forty-five minutes for delivery.
CustomerPerfect, thanks.
For the requests you receive
A half-and-half, no onions
Size, crust, toppings added or removed, half-and-half, quantity: she reads the order back item by item before passing it on. With the Connected orders option, she writes it into your ordering system and confirms only what it accepted.
“Where is my pizza?”
She reads the status your system knows, or passes the question to the counter. A pizza that arrived cold, a mistake or a missing item becomes a complaint passed to the manager, not a promise of a refund.
Other requests you can delegate
The order for the office party
Several pizzas for a set time, sometimes for the next day. She records the quantities, the time wanted and the address, and passes the request to you above the threshold you set, before anything is promised.
What she does during the dinner rush
What she does on your pizzeria’s calls, from the first pizza ordered to a delivery complaint, and what stays in your hands.
When someone calls to order
She takes the name and callback number before the first pizza.
If the line drops mid-order, the counter calls back without losing what was already said.
She asks whether the order is for pickup or delivery.
Everything after depends on it: the pickup time on one side, the address and zone on the other.
She takes each pizza with its size, crust and toppings, then reads the order back.
A half-and-half with no onions is easy to lose on a notepad; read back aloud, it reaches the oven right.
When the order goes out for delivery
She records the full address, unit, door code or a landmark.
The driver finds the door on the first try, even in a building where the number is hard to see.
She checks the address against the delivery zones you defined.
An address outside your zones is not accepted: she says so politely, and passes the request on if your rule says to.
She gives the wait time your kitchen set for the hour of the order.
The wait time is yours, written down or calculated by your system; when the oven is full, she improvises none.
When a question comes in between two orders
She answers about the menu, prices, specials and hours you approved.
Your menu prices are said as written; a dish or a price that is not on the menu is not said.
She texts your online ordering link to a caller who would rather order themselves.
The text answers the caller’s request; no promotion goes out without their consent.
She records an allergy word for word and flags it to the kitchen.
The oven and surfaces are shared: the kitchen answers, and the caller learns that before hanging up.
When something goes wrong
She reads the status your system knows for an order already placed.
“Where is my pizza?” gets a true answer, or the question goes to the counter.
She alerts the manager about a cold pizza, a mistake or a missing item.
The complaint goes with the address and the order; a refund or credit stays the manager’s decision.
She passes you a large order from an office or a sports team.
Several pizzas for a set time need the counter’s agreement before they are promised to the customer.
What is added when you choose it
Each of these add-ons is added separately, when it serves you.
- Add-on
She writes the order into your ordering system, with every modifier.
The confirmation given to the customer is the one the system accepted, not a guess. Connected orders
- Add-on
She removes from the order an item the synchronized availability shows as sold out.
Something missing tonight is not promised on the phone only to be cancelled at the till. Connected orders
- Channel
She continues the order by text with a caller who prefers to write.
The address, the items and the link sent stay in the same order, without asking for everything again. Text and website chat
- Add-on
She asks for a review after a confirmed delivery and drafts the reply.
Replies to reviews are published after you approve them, not before. Google reviews and replies
What she does not do, at a pizzeria
- She confirms no order your counter or your system has not accepted.
- She improvises no delivery time.
- She accepts no delivery outside your zones.
- She guarantees no pizza free of allergens or traces.
- She grants no refund and no credit.
- She asks for no card number by voice.
What you can ask her
She answers from the calls, orders and information of your pizzeria that you can access. A question about an add-on only applies if you turned it on.
The questionWhich orders went out for delivery tonight, and to which zones?
She retrieves the addresses, zones and times recorded. She does not track the driver on the road.
Which complaints were passed to the manager this week?
She reads back the complaints recorded with the order and the address. She decides on no credit.
Which orders were written into the system, and which need to be redone?
Add-onWith Connected orders: the orders accepted and the ones whose write failed. Without the add-on, the order is passed to the counter.
What happens to the request
You write your menu and zones once
Your menu and prices, your sizes and crusts, your delivery zones with their fees and minimums, the wait time you quote by hour, your opening hours, and what she does not say. All of it changes from the app.
She takes the order item by item
Name and callback number first. Then pickup or delivery, the address and its zone, each pizza with its modifiers, drinks and sides, any stated allergy. She reads the order back before passing it on.
The counter accepts, the manager gets complaints
The order reaches the counter and the app, or your ordering system with the Connected orders option. A complaint, a severe allergy or a large order alerts the manager; a review can be requested after delivery.
What the Restaurants and events base covers
A receptionist who answers for you, in English and in French, from your approved menu, prices and zones, and who passes a written order to the counter. No setup fee, and you keep your number.
- Calls answered in English and French, depending on the caller
- Answers about your menu, prices, specials, hours and delivery zones, as you approved them
- The order taken and passed to the counter, with the address, the zone and every modifier
- Your online ordering link sent by text when the caller would rather order themselves
- An alert to the manager for a complaint, a severe allergy or a large order, on your rule
- A written summary after every call, in the app, and the option of asking her what happened
She improvises no delivery time: she gives the one your kitchen or your system sets.
Decisions that stay with you
- Without a connected ordering system, she records the order and passes it to the counter: the order is confirmed when your team or your system accepts it.
- She accepts no delivery outside the zones you defined.
- She guarantees no absence of allergens or traces: she records the allergy and passes it to the kitchen.
- She quotes no price that is not on your menu, and grants neither refunds nor credits.
- She takes no card number over the phone.
- She produces neither an invoice nor an official total: the total comes from your till.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which deliveries tonight were declined or passed on as outside my zones?
She retrieves the addresses involved, with the time of the call. She announces no wait time on your behalf.
What else you can hand to her
Beyond the base plan. Each one is added by choice, separately from the base. None is switched on unless you pick it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Customer text conversations
Continue by text an order started on the phone: the address, the items and the link sent stay in the same request.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
The oven, the till and a driver waiting
In a pizzeria, the phone rings when everyone’s hands are full: dough to stretch, boxes to close, the till, the driver heading out again. Picking up means dropping something; letting it ring means the order goes to the pizzeria down the street or to a delivery app.
A pizza order is taken item by item: size, crust, toppings added or removed, half-and-half, drinks. Point-of-sale software built for pizzerias shows those modifiers in the kitchen, calculates the wait from the oven’s volume and sorts each address into its delivery zone. On the phone, between two boxes, that is where mistakes slip in.
Your receptionist answers for you, from your menu, your prices, your zones and the wait time you quote. She records the order, reads it back, checks the address against your zones and passes it to your counter; with Connected orders, she writes it into your ordering system.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for restaurants and caterers in CanadaTables, orders and events
Pizzerias — your questions
Can she take a full order over the phone?
Yes: she takes each pizza with its size, crust and toppings, reads the order back and passes it to your counter, which accepts it. With the Connected orders option, she writes it into your ordering system and confirms only what the system accepted.
Does she give delivery times?
She gives the wait time you wrote for the hour of the order, or the one your system calculates if it is connected. She invents none, and an address outside your zones is politely declined or passed to you, depending on your rule.
What does she tell someone with an allergy?
She records the allergy as stated and passes it to the kitchen, which answers. She does not say a pizza is free of allergens or traces: in Quebec, an establishment must inform its customers of the allergens present, and the oven, surfaces and utensils are shared.
Does she take payments?
She takes no card number by voice: calls are recorded. Payment goes through a link from your provider or is settled at the door, depending on your rules.
What if the pizza arrived cold?
The complaint is recorded with the order and the address, and the manager is alerted. She grants neither a refund nor a credit: that decision is yours.
Does she speak French and English?
Yes. She answers in the caller’s language and switches to the other on request; in Quebec, she greets callers in French first.
What if we already take orders with point-of-sale software?
Square describes online ordering synced with the till and pizza modifiers shown in the kitchen; SpeedLine, a point of sale built for pizzerias, calculates the wait from kitchen volume and sorts each delivery into its zone by address. With Connected orders and a supported system, she writes the order into your system; otherwise she passes it to your counter.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Pizzerias