You are serving someone at the counter when the phone rings. Your receptionist answers about your hours, products and policies, texts the link to the right page, records the product, quantity and order, and passes you the call when someone wants advice.
$29 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
While you serve the person in front of you, Zenvox, your AI receptionist, answers the phone in English or French: hours, products, orders, returns. She texts the link to the right page of your website, records the request, and passes you the call when someone wants advice. For shops and product sellers across Canada, it is $29 CAD a month with 50 Standard calls and a local number, no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
The caller wants to know whether you have it, now. Without a connected store, the receptionist confirms no stock: she records the product, the colour or size and the quantity, texts the product page link, and the store calls back with the answer. With the Store orders option, she reads availability in the connected store, during the call.
She records the order number or the email used for the purchase, and what is worrying the caller. She promises a call back from the store, not a delivery date she does not know. With Store orders, she reads the status; a lost parcel, a late order or an unclear status is passed to you.
She repeats your return and exchange policy exactly as you wrote it, and opens a request. In Quebec, a merchant does not have to take back a non-defective item, but the policy it posts is binding; a defective product, a warranty claim or a refund is passed to you.
A quantity, a logo or text to add, a date it is needed by: she collects the quote or customisation request with the company name, and passes it to you. Wholesale pricing and production time stay with you.
The link to the sweater’s page goes out by text during the call. The owner reads the summary while finishing the wrapping: product, colour, size, quantity, hold requested, pickup the next day and callback number. He checks the shelf, puts the sweater aside and calls the customer back — no availability was announced on his behalf.
Saturday, 11:20 a.m. The owner is gift-wrapping at the counter for a customer. Another customer calls about a sweater seen in the window.
ReceptionistHello, you have reached the shop. Let me take your name and a number to call you back first, in case the line drops.
CallerSure, here you go. I am looking for the blue wool sweater in your window, in a medium. Do you still have it?
ReceptionistI do not have the inventory in front of me, so I cannot confirm it. I can text you the link to the sweater’s page and record your request, so the shop calls you back. Would you like it put on hold if there is one left?
CallerYes, please. I can pick it up tomorrow.
ReceptionistNoted: blue wool sweater, medium, one piece, hold requested, pickup tomorrow. I am texting you the link now, and the shop will call you back to confirm.
The moves she makes on your shop’s calls, before the purchase, during the order and after it, then what stays with you. Every line is a call that comes in while you are serving someone at the counter.
She takes the name and callback number before the question about the product.
If the line drops while the caller is comparing two models, the shop has a way to call back.
She answers about your hours, address and holidays from what you approved, mandatory closing days included.
In Quebec, stores close on days such as Easter, June 24, July 1, Christmas and New Year’s Day; she handles those calls herself when your hours carry them.
She describes a product from the description you approved: material, size, format, written compatibility.
Anything not written down, a comparison or usage advice, becomes a transfer rather than an improvised answer.
She texts the link to the product page asked about when a link answers better than a sentence.
The text answers the caller’s request, in the language of the call, to the French version of the page when it exists.
To “do you have it in stock?”, she records the product, the variant and the quantity instead of confirming.
Without a connected store, she does not have the inventory in front of her: the shop calls back with the answer.
She takes a phone order as a request: product, quantity, pickup or delivery, city and date wanted.
No order is called confirmed on the phone; you confirm it, or the connected store does.
She books a pickup or shopping appointment in your calendar, if you offer them.
The slots come from your calendar and your approved hours, not from a commitment made during the call.
She passes you the call when the caller wants advice, a comparison or a compatibility your descriptions do not contain.
Advice-led selling stays with you: she transfers as soon as it is asked for, with the product already recorded.
With Store orders, she reads price and availability in the connected store, at the time of the call.
The answer comes from the source, not from a copy; a quantity beyond what is shown is passed to you. Orders from your store
She prepares the cart with your pickup or delivery rules, has the caller confirm it and sends your provider’s payment link.
Store orders option: the order is confirmed when the store confirms it, and no card number is taken by voice. Orders from your store
To “where is my order?”, she records the order number or purchase email, and the reason.
She promises a call back from the shop, not a delivery date she does not know.
She repeats your return and exchange policy as you wrote it, and opens a request.
A refund, an exchange or an exception stays your decision; she grants none.
She passes you a defective product, a warranty claim, a safety recall or an injury right away.
For a defective item, the merchant repairs, exchanges or refunds, policy or not: the decision is yours.
She sends you a written summary after every call: what was answered, the link sent, the request recorded.
You read it between two customers, without replaying the call, and call back only the people who are waiting.
With Store orders, she reads the order status in the connected store.
A lost parcel, a late order or an unclear status is passed to you rather than explained on your behalf. Orders from your store
She creates the return request on the connected order’s file.
Store orders option: the request authorises no refund by itself. Orders from your store
For a custom piece or a business order, she collects the company name, the quantity, the text or logo and the date needed.
A quote, a wholesale price or a production time is passed to you with the complete request.
With Deposits and payments, she sends your provider’s deposit link for a special order or an item on hold.
The amount comes from your written rules for that kind of order; the request changes status when the money is received. Deposits and payments
When the caller prefers to write, she carries on the conversation by text or on your website.
Web and SMS conversations option: the product, the quantity and the link sent stay attached to the same request. Text and website chat
With Shopify, Square, Lightspeed, WooCommerce, Clover or Etsy connected, she reads stock and the order in your tool.
Your tool stays the system of record; without a connection, the request is passed to you and you confirm it in your tool. Shopify, Square, Lightspeed, WooCommerce, Clover, Etsy
She answers from your calls and requests. A question about an option only applies once you have switched it on.
The questionWhich hold requests are waiting for my callback?
She retrieves the product, variant, pickup date and callback number recorded in your requests. She does not know your stock without a connected store.
Which business or custom orders came in this week?
She retrieves the company, the quantity, the text or logo and the date needed. The quote stays with you.
Which orders are late in the connected store?
Add-onWith Store orders: the orders whose status, as read, is past the agreed date. Without the option, she reads no status.
Your hours, holidays included, the pages of your website to send, your pickup and delivery options, your return and exchange policy and, if you like, a price list. And what she does not say: no stock without a connected store, no price outside your list, no improvised delivery date.
Name and callback number first. Then the reason, the product and its variant, the quantity, the order number if there is one, pickup or delivery and the date wanted. When a link answers better than a sentence, she texts it; when someone wants advice, she passes you the call.
You get a summary: what was answered, the link sent, the request recorded. A defective product, a complaint, a late order or a business request reaches you right away; the rest waits for your callback.
A receptionist who answers in your name, in both languages, from what you have approved, and sends you a written request. No setup fee, and you keep your number.
Without a connected store, she confirms no stock: she records the product, the variant and the quantity, and the store calls back with the answer.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which hold requests are waiting for my callback?
She retrieves the product, variant, pickup date and callback number recorded in your requests. She does not know your stock without a connected store.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Answer the same questions by email as on the phone — where is my order, a return, a product — with the right link, when you sell mostly online.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Common retail software, in store and online. With the Store orders option, the store you connect stays the system of record: stock, price and order status are read there at the time of the call. Without a connection, Zenvox records the request and passes it to you, and you confirm it in your tool.
You are at the counter with a customer when the phone rings. Picking up interrupts the sale in progress; letting it ring leaves a question unanswered. And if you sell mostly online, the number on your website rings on your cell, when the answer is often already on a page of the site.
According to Statistics Canada, e-commerce accounted for 6.1% of Canadian retail sales in 2025: buying still happens mainly in stores. So people call you with a precise question — your hours, a product, “do you have it right now?” — and they want an answer or the right link, not a conversation.
Your receptionist answers from what you have approved: your hours, your products, your policies. She texts the link to the product or tracking page when a link answers better than a sentence, records the request, and passes you the call as soon as someone asks for advice. This works for a storefront shop, an online seller who lists a number, a maker who builds to order, a specialty store where advice matters, or a small business-to-business seller.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for salons, gyms and class studiosNot without a connected store: she does not have your inventory in front of her. She records the product, the variant and the quantity, texts the page link and leaves the confirmation to you. With the Store orders option, she reads availability in the connected store at the time of the call, not from a copy.
She takes no card number by voice. A payment goes through a link from your provider, sent by text, and only if you have switched it on. Every call is recorded with notice, and a card number has no place in a recording.
Then she sends the right link by text instead of letting the phone ring, and passes you the call when the caller wants to know more about the product. The text answers their request: she sends no promotional message without consent.
Your policy, as you wrote it, with no exception added. In Quebec, you do not have to have a policy for non-defective goods, but the one you post binds you; a defective product follows other rules, and she passes it to you. The refund stays your decision.
Yes. She answers in the caller’s language and switches when asked. The link she texts follows the language of the call, to the French version of the page when it exists. In Quebec, customers have the right to be served in French, so there she greets callers in French first.
She collects the company name, the quantity, the date needed and the text or logo to add, then passes the request to you. The quote, wholesale pricing and production time stay with you.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Shops and product sales
