Garages and auto services
An accessory, a set of wiper blades, a routine maintenance part get ordered on the phone. Availability read at the source saves tomorrow's callback.
Orders from your store
Helping somebody choose the right items, then getting an order genuinely confirmed by your store — rather than an intention noted somewhere.
7 days, 20 answered calls, no card
The task it takes over
Calls beginning with do you have too often end with let me check and call you back. In between, somebody hung up and ordered elsewhere. The problem is not selling: it is knowing, during the conversation, what is in stock and at what price.
This add-on reads the catalogue of whichever store is connected: items, variants, availability and current price. The conversation helps a person choose, prepares a recalculated cart with its pickup or delivery terms, and has them confirm what they are taking.
The store stays in charge of the order. The confirmation recorded is the store's, rather than a Zenvox declaration: until the store confirms, the order is unconfirmed. That rule prevents a sale announced to a customer and absent from your system.
Step by step
- Read
Current price and stock
Items, variants and availability are read in the connected store. An answer about stock comes from the source, rather than from a copy refreshed last week.
- Propose
A recalculated cart, with its terms
The cart is prepared under standard pickup or delivery rules. The calculation is the store's, and a person sees what they are taking before going further.
- Confirm
The customer first, the store next
A person confirms, then payment happens inside the provider's own flow. The order is recorded once the store genuinely confirms, and not before.
- Track
Statuses, and whatever follows
Order status is tracked on the file. A cancellation or return request is created as a request: by itself it authorises no refund.
An add-on, with bounded payment
The add-on includes collecting on its own orders, inside the scope of those orders. Another payment scope — ordinary invoices — belongs to the deposits and payments add-on, which then keeps its own capacity.
What it is not: a replacement for accounting, inventory or a whole commerce platform, nor a store built by Zenvox. For a restaurant, the industry's connected ordering stays sufficient: this add-on covers a separate retail store.
What this changes for your business
Trades and maintenance
Counter-sold material is reserved during the call. Pickup is confirmed with its terms, and a customer file keeps a record of what was taken.
Beauty, fitness and classes
Products sold after a service are repeat sales. Ordering them inside the conversation beats a callback that will not happen.
Veterinary
Food or a care product gets reordered regularly. The order follows its statuses, and a return request stays a request subject to your decision.
What it receives
- Whichever store gets connected, and its items
- Standard pickup and delivery rules
- A request expressed in ordinary words
- Explicit confirmation from the person on their cart
What it produces
- An answer on price and availability, read at the source
- A prepared cart, carrying its terms
- An order confirmed by the store, with its status tracked
- A cancellation or return request, created on the file
A refund stays your decision and is not implicitly added to the right to collect. Executing a cancellation depends on whatever a store provides for.
What is metered, and how
The add-on carries order journeys per period, one connected store, and payment requests belonging to those orders.
- A journey starts once somebody explicitly engages a cart, and counts once
- An abandoned cart still counts as a journey, without becoming a sale
- A product question, a stock read or tracking an existing cart create no further journey
- A retry on the same payment does not count a second time
Payment provider fees and commerce platform fees are billed by them, outside a subscription.
With your store
A status shown is technical qualification. A connected store stays the system of record for an order.
- Square AppointmentsTo qualifyMerchant authorisation and the split between buyer and seller scopes are documented; mapping to a service point remains to be established.Square Appointments
- ShopmonkeyTo qualifyKey-based setup is documented; exact permissions and genuinely writable operations remain to be verified ahead of any order.Shopmonkey
Questions about this add-on
Is the order confirmed the moment a customer says yes?
No. The store stays in charge of the order: until it confirms, the order is unconfirmed. That rule prevents a sale announced to a customer and absent from your system.
Where does the stock answer come from?
From the connected store, read at the source: items, variants, availability and current price. An answer about stock does not come from a copy refreshed last week.
Is an abandoned cart counted?
Yes, as a journey, without becoming a sale. A journey starts once somebody explicitly engages a cart and counts once; a product question, a stock read or tracking an existing cart create no further journey.
Does this replace my inventory or my accounting?
No. The add-on replaces neither your accounting, nor your inventory, nor your commerce platform, and Zenvox does not build a store for you.
Does a return or a cancellation issue a refund?
No. A cancellation or return request is created as a request: by itself it authorises no refund, and executing it depends on whatever your store provides for.
Where to next
Payment in other cases, or the conversation carrying an order.
Orders from your store