Registration night
It answers parents using your published dates, registration platform and link. Requests for places are recorded for your team to process in that platform.
Children's activities
When registration opens, parents need dates, age requirements and clear instructions. Your receptionist explains your rules and records requests for places without confirming enrolment. Calls concerning a child already in your care are transferred to the responsible person you have designated.
$29 CAD / month · 50 Standard calls · 1 local number
When calls spikeRegistration nightSpring, ahead of summerCamp weeks
For the requests you receive
Is there still a spot?
The number-one question before enrolment. She does not confirm a spot — she writes nothing into your platform — she captures the age, the weeks or session wanted, and records the request in the queue you hold, saying so plainly to the parent.
A call about a child in your care
Health, an allergy, an incident, an injury, a late pickup, who is allowed to collect the child, a complaint about a counsellor, a custody question. She handles none of it: she announces the transfer and sends the call to the person you designated.
Other requests you can delegate
Age, level and admission criteria
Age at your reference date, residency when your program asks for it, the group wanted. She applies your criteria as you wrote them, and passes borderline cases on rather than deciding for you.
Particular needs and integration
A parent mentions an allergy, a condition or a need for support. She collects no detail and promises no measure: she records that an integration request exists and starts the separate process you described.
Birthday parties and site visits
This is the real appointment in this trade: a room slot, a visit before enrolling, an information meeting. She books it into your calendar with the number of children given, and sends the confirmation.
Capture registration enquiries and transfer calls about children in your care
The coordinator comes out of extended care to two things: a complete request for a spot, ready to be handled in the platform, and a separate alert on the allergy question, which she returns herself. No spot was promised, and the mother knows exactly what happens next.
Read the full conversation
A Tuesday in April, 4:40 p.m. The team is running evening extended care. A mother calls about a private camp for spring break and the summer.
ReceptionistGood afternoon, you have reached the camp. First of all: does your call concern a child who is with us right now?
CallerNo, no, he is not enrolled yet. I wanted to know whether you have any spots left for the summer. He is seven.
ReceptionistI cannot confirm a spot over the phone — the registration platform holds the spots, and I would rather not give you an answer that could change by tonight. What I do instead: I record your request and pass it on. Which weeks are you interested in, and do you need morning or evening care?
CallerThe first two weeks of July, with morning care. And he has a peanut allergy, is that a problem?
ReceptionistI am noting that there is an allergy, without the detail, and I am handing that part to the coordinator: she is the only one who can answer you on it, and I would rather not tell you something approximate. For the rest, your request is recorded: two weeks in July, seven years old, morning care. I am sending you the registration link and the dates by message.
What happens to the request
You describe your organisation once
Your programs and their age groups, your reference date for age, your admission criteria, your registration dates and the platform you use, your extended-care hours, the email addresses to route to, and the list of subjects that go straight to a human.
She sorts before she answers
First sort: does this concern a child who is with you right now? If it does, an announced transfer, with nothing handled. Otherwise: the parent's name, the child's first name and age, the program and weeks wanted, extended care, and the request recorded in your queue.
You pick up your messages between two groups
Requests for spots arrive in writing, with the age and the weeks, ready to be handled in your platform. The parent gets a confirmation of what was recorded and the registration link. Anything touching safety already reached you, as an alert, during the call.
What the Beauty, fitness and lessons base covers
A receptionist who answers parents in both languages while your team is with the children, records requests for spots and leaves you a written summary. No setup fee, and you keep your number.
- Calls answered in French and in English, with no extension menu to sit through
- The safety sort first: a call about a child in your care goes to a human
- Age at your reference date, the weeks wanted and extended care captured on every call
- Your registration dates and your platform stated exactly as you wrote them
- The request for a spot recorded in the queue you hold, and passed on
- A party, a visit or an information meeting booked into your calendar
- A written summary after every call, readable in the app, and the option to ask her what happened
She does not confirm that a spot is left: she records the request and you take it to your platform.
Decisions that stay with you
- She does not enrol the child and takes no registration payment in your platform: that stays with you.
- She handles no call touching health, an allergy, an incident or an injury: she transfers.
- She neither confirms nor changes who is authorised to collect a child.
- She handles neither a complaint about a staff member nor a custody question.
- She does not state that a program is certified: she says what you configured, and nothing else.
- She states no supervision ratio as a figure.
- She collects no information from a child who calls: she asks to speak to a parent.
- She asks for no social insurance number and no tax information over the phone.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which families also requested after-program care?
She retrieves the program, weeks and need stated by the authorized adult. She promises no place.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Your email inbox
Answer parents about programs and requested weeks; registration stays in the designated workflow and platform.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
The platforms in the Quebec market — Amilia, Qidigo, Sport-Plus and their neighbours — have not been qualified: earlier research was kept without rechecking, no authentication contract is established, and no trial has been run. The receptionist states your dates and your registration link; she writes nothing in your platform.
Useful mainly for party slots and site visits, which are the real appointments in this trade. The documentation has been read; per-location permissions and real booking from an agent still have to be verified on a merchant account.
You are with the children. That is exactly why nobody can interrupt you
A private camp, a class school, an amusement centre: your staff are with minors, and you do not take your eyes off a group of children to pick up a phone. That is a duty-of-care constraint, not a matter of manners. And parents call during those very hours — before opening, at lunchtime, at the end of the day, which is to say during morning and evening extended care.
Then there is registration night, which has no equivalent in any other trade. An evening's call volume is nothing like an ordinary day's, to the point that municipal registration platforms open behind a virtual waiting room. No team of your size absorbs that peak, and hiring for three weeks a year is structurally impossible.
Your receptionist takes that phone. She stays formal with the parent, handles the questions that come before enrolment — the child's age at your reference date, the weeks or session wanted, extended care, residency when your program requires it — and records the request. And she does something more important still: the moment a call touches a child who is in your care right now, she stops and hands it to a human.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Beauty, fitness & lessonsSchools, lessons and activities
Children's activities — your questions
Can she tell a parent there is a spot left?
No, and that is written into her configuration in plain terms. Spots live in your registration platform, and an approximate answer on the phone creates a problem for you with a parent. She explains what she does instead: she captures the age, the weeks and extended care, records the request in the queue you hold, and passes it to you. You decide, in your platform.
And a call about a child who is with us right now?
That is the first sort on every call, ahead of everything else. Health, an allergy, an incident, a late pickup, who is collecting the child, a complaint about a staff member, a custody question: she announces the transfer and sends the call to the person you designated, without confirming or denying anything.
What if the child calls in person?
She collects nothing and asks to speak to a parent. Consent to collecting information about a child under fourteen belongs to the holder of parental authority: that is a product rule, not a courtesy. She also asks for no social insurance number and no tax information over the phone.
Our registration platform already does all this, surely?
It takes enrolments online and it takes payments, and it does both better than we would. What it does not do is answer the phone: the questions before the purchase, the cases outside the normal procedure, the requests for a spot when everything is full, and the in-season calls. That is the only layer the receptionist occupies, and she writes nothing at your vendor.
What happens on registration night?
It answers parents using your published dates, registration platform and link. Requests for places are recorded for your team to process in that platform. Taking a phone request does not reserve a place in the group.
Is this page meant for municipal camps too?
The examples on this page concern lesson providers, specialist private camps and children’s activities. For an organization or municipality, the required platform, access permissions and purchasing process also need checking. Recording a request in Zenvox does not automatically reserve a place in that platform.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberChildren's activities