Your receptionist asks for the municipality before promising anything, records the last pumping, access and any deadline, and passes a backup or an alarm to you right away. A new system arrives with the permit and the assessment, and no price before your visit.
$39 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
While your excavator is in a leach field, Zenvox, your AI receptionist, takes the call in English or French: the address, the municipality, the type of request and how urgent it is. She passes a backup or an alarm to you right away, prepares the pumping, and gives no price before the site has been assessed. For septic contractors across Canada, it is $39 CAD a month with 50 Standard calls and a local number, no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
Wastewater is coming up into the house, or the pump alarm is sounding. She records the address, the municipality, how long it has been going on and whether it is inside or outside, then passes the call to you right away. She does not advise anyone to shut off the water or drain anything: that is your call, once you are on site.
Year-round home or cottage, year of the last pumping, lid uncovered or not, holding tank or septic tank: she records it all, asking for the municipality first. Where the town has a designated contractor, she says so plainly and does not book in its place.
A new house, a lot with no system. She asks whether the permit has been applied for and whether the site assessment is done, records machine access and the build date, and offers a site visit. The price comes after the assessment, not before.
A sale closes in a few weeks, and the buyer wants the system inspected. She records the closing date, the age of the system and any plans, and flags the request as a priority. She does not say in advance what the inspection will find.
If you also work on wells, she takes the request like any other service: drilled or dug well, pump, power. If not, she says plainly that you do not do that work. Either way, she takes no position on the quality of the water.
An alert goes out on the spot: pump alarm, year-round home, no water in the house at the time of the call, lid uncovered, callback requested. The owner calls back already knowing where to go and what to bring, instead of decoding a voicemail.
Sunday, 7:05 p.m. The owner is closing a lid at a customer’s place, across the region. A call comes in on the company line.
ReceptionistHello, septic services. This call is recorded so I can take down your request accurately. Let me take your name and a number to call you back first, in case the line drops.
CallerSure. My septic alarm has been going off for an hour and I do not know what to do.
ReceptionistThank you. What is the address, and which municipality?
CallerOn the lake road, in the township. We live there year-round.
ReceptionistIs water coming up into the house right now, or is it only the alarm?
CallerOnly the alarm for now. The lid is uncovered.
ReceptionistNoted. I cannot give you technical instructions, but I am passing your call right now to the person on call, who will call you back.
Your phone mixes weekend emergencies, pumpings set by the municipality and projects priced after an assessment. She sorts those calls from the first questions, without promising what belongs to the town or to you.
She takes the name and callback number, then the address of the system.
In that order, so a weekend alarm stays traceable even if the caller hangs up fast.
She asks for the municipality as her second question.
It decides whether pumping goes through a designated contractor, on the town’s notice, or through the company the caller picks.
She recognises the type of request: pumping, backup or alarm, sale inspection, new installation, repair.
Each type has its own pace; the urgent call does not get lost among pumping requests.
She asks whether water is coming into the house or only the alarm is sounding, and since when.
Two answers that change your evening, written down word for word without interpreting them.
She passes the call to you right away, or to the person on call following your rotation.
Your urgency rule decides who gets the alert; the caller learns that someone will call back.
She gives no technical instructions, and sends an immediate danger to 911.
Shutting off the water, draining, waiting: those decisions are made on site, by you.
She records year-round home or cottage, the year of the last pumping and access to the lid.
What tells you whether the pumping is due and whether your truck can get close.
Where the town has a designated contractor, she simply tells the caller.
No booking that goes around the municipality; a repair or an inspection stays yours.
She places the pumping in a slot you have opened.
Following your book for the season, without promising a date your truck cannot keep.
She asks whether the permit has been applied for and whether the site assessment is done.
The price of an installation comes after the assessment: the request arrives with what already exists.
She records the closing date and the notary’s name when a sale is waiting on an inspection.
The request is flagged as a priority; she does not say in advance what the inspection will find.
She asks for photos of the lot or the lid by text.
The photos attach to the request and save you a wasted trip.
Each of these add-ons is added separately, when it is useful to you.
She builds the file for an installation — permit, assessment, photos, access — and follows up with the customer after your approval.
Each version goes through you, and the follow-up ends once the customer has decided. Assisted estimates
She keeps the date of each system’s last pumping and prepares the next reminder.
Every two or four years depending on use, with the maintenance contract for advanced systems in the same place. Contracts and recurring service
She assigns the pumping or the site visit to the crew free in the right area.
Your pump trucks and installation crews stop stepping on each other’s toes. Dispatch and field work
She carries on by text when the caller prefers to write, photos included.
The municipality, the last pumping and the photos stay in the same request. Text and website chat
She creates the request in Jobber, with the address, the municipality and the type of work.
Authorisation is given from your account; your jobs stay scheduled in Jobber. Connect your software, or use ours
She answers from the calls, requests and business information you have access to. A question about an add-on only applies if you have switched it on.
The questionWhich backups and alarms did you pass to me over the weekend?
She reads back the urgent calls, with the address, the municipality and the time. She does not judge their cause.
Which installation requests are still waiting on a permit or an assessment?
She reads back what each caller said they have in hand. She does not check the permit with the municipality.
Which systems are due for a pumping this season?
Add-onWith Contracts and recurring service: the last pumping and the reminder planned. Without the add-on, she does not track pumpings from one year to the next.
Which installation estimates are waiting for the customer’s answer?
Add-onWith Assisted estimates: the last follow-up and the approved version. Without the add-on, she does not track your estimates.
Pumping, installation, repair, inspection before a sale, maintenance contracts for advanced systems; the municipalities you serve, and those that hand pumping to a designated contractor; your slots. And what she does not say: no price before the assessment, no diagnosis, no opinion on the water.
Name and callback number first, then the address and the municipality. Then the type of request, year-round or seasonal use, the last pumping, any deadline, the permit or assessment if they exist, and access to the lid or for machines.
An overflow, an alarm or a sale closing within the week reaches you on the spot. A pumping or an installation arrives as a complete request, ready for your callback or your site visit.
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
She gives no price before the site assessment and your visit, except your rate sheet for a pumping if you have given it to her.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which pumping requests come from a municipality with a designated contractor?
She retrieves the municipalities, addresses and request types recorded in your requests. She does not decide in the municipality’s place.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
Contracts and recurring service already includes dispatch for jobs covered by those contracts. The Dispatch and field work option is only added for separate jobs outside that scope.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Get a photo of the lid or of access to the lot by text, and settle the last pumping date before you call back.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Jobber has a page for septic companies: scheduling, quotes, follow-ups and online booking. The connection is authorised from your account: Zenvox finds the customer and creates the request with the address, the municipality and the type of work. Without software, your requests arrive in the Zenvox app.
In Quebec, pumping a septic tank follows a provincial regulation on wastewater from isolated dwellings (Q-2, r. 22). The municipalities of Saint-Augustin-de-Desmaures and Val-David restate its rhythm: at least once every two years for a tank used year-round, and at least once every four years for a seasonal one. Who does the pumping, though, changes from one town to the next.
In Saint-Augustin-de-Desmaures, only the contractor authorised by the town may pump within its limits, a mailed notice announces the week of the pumping, and a date for an extra pumping cannot be booked. In Val-David, the owner has the tank pumped, then gives the town the invoice or the contractor’s attestation. So your receptionist asks for the municipality before promising anything, and she does not go around a designated contractor.
The rest of your phone looks like a project trade: a new system on a building lot, a field to replace, an inspection before a sale with a notary waiting. In Quebec, installation falls under a licence subclass of the provincial building authority (2.4, private sewerage systems); in British Columbia, the work belongs to practitioners registered with ASTTBC. She records the permit and the site assessment if they exist, machine access and the deadline, and prices nothing before you have seen the site.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for contractors and trades in CanadaShe asks for the municipality as her second question. If you have told her a town hands pumping to a designated contractor, she tells the caller and does not book in its place; any other request, such as a repair or an inspection, stays yours.
She repeats what you wrote down for her. In Quebec, the municipalities of Saint-Augustin-de-Desmaures and Val-David restate the provincial rhythm: at least once every two years for a tank used year-round, and at least once every four years for a seasonal one. Each municipality keeps its own rules on proof and scheduling.
She records the address, the municipality, how long the alarm has been sounding and whether water is coming into the house, then passes the call to you right away. She gives no technical instructions; an immediate danger is sent to 911.
No. The price of an installation comes after the site assessment and your visit. She records what already exists — permit, assessment, plans — and machine access, and you call back. For a pumping, she quotes your rate sheet if you have given it to her.
Yes. She records the closing date, the notary’s name if the caller gives it, the age of the system and any plans, and flags the request as a priority. She does not say in advance what the inspection will find.
Yes, like any other service: drilled or dug well, pump, no water or low pressure. In Quebec, wells and pumping fall under other licence subclasses than septic work, and she takes no position on the quality of the water.
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Septic systems
