Brick joints, a concrete slab and foundation drainage do not go to the same crew. Your receptionist identifies the work, collects available photos, height and access details, then prepares a visit or directs the enquiry according to your service scope.
$39 CAD / month · 50 Standard calls · 1 local number
Crumbling joints, a brick on the move, a bulging wall, a rusted lintel, a cracked sill, a chimney to rebuild. She records the elevation involved, the approximate area, the storeys, the scaffold access, and collects the photos by text.
Steps blown apart by frost, a patio slab, a walkway to redo. Different crew, different calendar, different questions. She separates this branch at the routing stage so the request reaches the right team.
A board with a façade verification report, a manager with a regulatory schedule and an approved budget, an engineer coordinating the work. Professional register, hot call, and the whole context captured: the building, the report, the person in charge and the meeting date.
"I have water in my basement", "I need a weeping tile", "the house has to be dug out". She recognises that this is not your trade, says so plainly, and points the caller to the right trade instead of booking you a visit you cannot bill.
A priority request arrives with the manager's name, the building, the two elevations, the number of storeys, the sidewalk access, the meeting deadline and the report attached. The visit is set the same day, and the quote lands before the date that matters.
Monday, 9:30 a.m. The crew is on a scaffold in Rosemont. The manager of a six-storey building calls with a façade verification report on her desk.
ReceptionistMaçonnerie Beaulieu, good morning. Let me take your name and a callback number first, in case we get cut off.
ManagerCaroline Béland, Immeubles Delorme property management, 514 555-0147. We have a façade verification report calling for masonry work.
ReceptionistThank you, Ms Béland. Does the report cover brick and joints, or concrete elements as well — balconies, slabs?
ManagerBrick and lintels, on the front elevation and the side wall. Six storeys, and the building fronts onto the sidewalk.
ReceptionistNoted: brick and lintels, two elevations, six storeys, street access. Could you send me the report and a few photos by email? And is there a meeting date or a deadline to work to?
ManagerThe meeting is in a month and we need the quote before then. I will send you the report today.
ReceptionistPerfect. I am flagging your request as a priority and alerting Mr Beaulieu right away. He will call you today to set the visit. I cannot quote you an amount or comment on the condition of the façade — the visit will tell.
What you do — brick, stone, joints, poured concrete — and what you do not. Your territory, the heights you take, your partner for redirects, and your hot-call rule. You also choose the two registers: the tone with a homeowner, the tone with a building manager.
Name and callback number first. Then brick or concrete, the address and the kind of building, the number of storeys and the access, the approximate area, the photos by text, and whether there is an engineer's report, a pre-purchase inspection or a deadline behind the request.
You work one site for several days and then do six estimate visits in one evening: appointments are offered by area, not at random. A cornice or a brick about to come down, an engineer's report, a closing date: that reaches you as an immediate alert instead of waiting for the evening summary.
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
She does not call a façade safe or dangerous: that is for a professional who has seen it.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which masonry enquiries mention an engineer’s report?
She retrieves reported documents, the structure involved and the deadline. She does not turn the report into technical advice.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Attach emails about inspections, affected elevations and available documents to the project.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Client, request and quote model documented; writing each object still has to be proven on a real account before it is announced. How well it fits a trade of long sites, rather than many stops a day, also has to be proven.
Requests referred by a platform and delivered to several contractors at once. Carrying the context over and the contact rule both have to be qualified with the partner.
A comparison site that captures intent upstream and distributes the request. It is not a competitor to your receptionist: it is the request you paid for and called back too late.
When the phone rings you are on a scaffold, both hands full, with a masonry saw or a mixer running beside you. Climbing down costs several minutes, and the caller already has other numbers. In the evening you write your quotes. So your real bottleneck is not answering: it is finding the time to do the visit and write the quote, inside a production season that fits in the warm half of the year.
Your receptionist routes on the second question: brick, stone, joints, chimney — or slab, steps, walkway, poured concrete. Plenty of companies do one or the other, not both, and a slab appointment booked with a mason who does not pour concrete is a wasted trip for everyone. And because yours is the only trade around here where the problem is visible and photographable, she asks for two or three photos by text: the caller has usually taken them already.
There is one border she does not cross. Water in a basement, a weeping tile, waterproofing a foundation and excavation belong to the Foundation cracks and the Excavation and drainage pages — and it is the concrete works licence subclass that draws that line, since it excludes excavation, drain installation and waterproofing by name. A call like that gets redirected cleanly, with your partner's name if you have one. That is honesty, and it protects your calendar.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Trades & maintenanceFrom the border you wrote. Water in a basement, a weeping tile, waterproofing and excavation belong to other trades — the concrete works licence subclass excludes them by name. She says so to the caller, mentions your partner if you listed one, and keeps your calendar for visits you can bill.
Yes, and it is the most natural channel in your trade. The problem is visible from the street, the caller has usually photographed it already, and nobody around you is making anything of that. The photos attach to the request, and your estimator knows what he is going to look at.
Yes. Yours is the only construction trade that needs both registers in one setup: a duplex owner and a building manager are not calling about the same thing and do not want the same conversation. The receptionist addresses everyone formally; what changes is what she captures and how fast it reaches you.
That is a hot-call rule you write: she captures the address, asks that people be kept away from the area, alerts you immediately, and improvises no other safety instruction. She does not say whether the façade is dangerous — that finding belongs to a professional.
No. Area, height, scaffold access, the state of the original mortar and the choice of the new one set the price, and the published ranges in your trade contradict each other from one source to the next. She explains that and books the visit — in an opaque market, declining to quote on the phone reads as seriousness.
Your production fits in the warm months; your calls do not. In December and February people plan their spring, and those are exactly the requests you are not capturing today. The winter script says so honestly and books an estimate visit for when the weather returns.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberConcrete and masonry
