Your visit starts with the requested structure, provisional dimensions, gates and reported site constraints. Your receptionist distinguishes a fence, pool enclosure and deck, records permit or property-boundary questions, and keeps those questions open for the appropriate checks.
$39 CAD / month · 50 Standard calls · 1 local number
The written request records the pool enclosure, stated dimensions, address, existing fence to remove and location certificate to check. The visit is booked using authorized availability. You receive the useful details; local requirements and property boundaries still need to be checked before you commit.
Saturday, 10:15 a.m. The crew is setting posts. A woman calls: her in-ground pool predates the current standards and her insurer has raised the question.
ReceptionistClôtures Rive-Sud, good morning. Let me take your name and a callback number first, in case we get cut off.
CallerLise Dumont, 450 555-0164. My pool has been there a long time and apparently it has to be fenced properly now.
ReceptionistI am recording this as a pool enclosure. I cannot tell you what the rules require where you are — that gets checked with your municipality, and it varies from one place to another. What I can do is send someone to measure and propose an installation. Roughly what perimeter around the pool?
CallerAbout a hundred feet, I would say. It is in Saint-Bruno. There is already an old wood fence on one side.
ReceptionistPerfect. About one hundred linear feet, Saint-Bruno, with an existing wood fence on one side. Do you know whether you have a location certificate? It matters when the fence runs along the property boundary.
CallerIt should be in my notary papers, yes.
ReceptionistKeep it handy for the visit. I can offer you Tuesday late afternoon or Thursday morning, and I will send you a confirmation the day before.
Treated wood, cedar, PVC, ornamental aluminium, composite, chain link. She records the approximate length in linear feet, the number of gates, the borough, which yard it is in, and whether there is an existing fence to take down and dispose of.
Bringing an enclosure up to standard, with a dated regulatory deadline behind it. That is a required job, not a nice-to-have: she marks it hot, captures the perimeter and the type of pool, and stops short of declaring anything about what the rules require in that particular case.
She records the word the caller uses without correcting it: a porch or a balcony attached to the building is not a ground-level patio, and the permit is not the same. Dimensions, deck height, guardrails, screw piles or not, material wanted.
A section taken out by a vehicle, a fence bent by the snow contractor, a railing that moves. Not a project — a short job to schedule quickly. And if there is a pool behind a broken enclosure, you can make that a hot-call rule.
The materials you install, your territory, and one decision particular to your trade: do you allow a remote quote from photos and measurements, or does everything go through a visit? Both exist in this market, and the answer changes the whole flow.
Name and callback number first. Then fence, deck, railing or repair; the material; the length in linear feet or the deck dimensions; the number of gates; whether it is for a pool; the address and the borough; this season or the next; and the existing structure to remove, the slope, the rock, the access.
The request arrives in writing and the estimate visit is in your calendar, in the evening or on Saturday if that is when your customer is home. A confirmation goes out the day before: between booking and visiting, the caller has time to sign elsewhere without telling you.
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
She does not confirm that a fence can sit on the lot line or cross onto a neighbour's land: the location certificate speaks to that.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which fence enquiries are for a pool enclosure?
She retrieves the stated use, perimeter and municipality. She does not confirm the enclosure meets regulations.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Help website visitors specify a fence or deck, materials and access before an estimating visit.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Client, request and quote model documented; writing each object still has to be proven on a real account before it is announced.
A platform that hands out requests shared between several contractors, with a clock running. It is the channel that explains why turnaround became the offer in your trade.
Several Quebec vendors cover estimating and quoting for contractors. None is connected to Zenvox today; they are named as landscape, not as connectors.
The first is the permit. It changes from one borough to the next: some ask for none for a fence, others do; a low deck with no tall guardrail and not in a front yard can go up without a permit where the same raised patio would need one. Allowed heights also change depending on whether you are in a front yard or a back yard. Nobody can settle that from memory at the end of a phone line, and a wrong answer costs a job that has to come down.
The second is the lot line. A city has no jurisdiction over a property boundary dispute: that is civil law, and the piece that decides is the location certificate. A receptionist who confirmed on the phone that a fence can go "right on the line" would be manufacturing a neighbour dispute. Yours does not. She asks for the borough, asks whether a location certificate exists, records the exact word the caller uses — fence, patio, deck, porch and balcony do not mean the same thing — and leaves the visit to settle it.
The rest is a race. The standard advertised in your market is a quote within forty-eight hours or less, and the homeowner asks several companies the same evening. Meanwhile you are holding a fence section at arm's length, augering a post hole or fitting a guardrail: noise, both hands busy, nothing to write with. The web form absorbs part of your requests, but a form does not answer — and in May, the phone decides.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Trades & maintenanceNo, and that is deliberate. Some boroughs require no permit for a fence, others do; for a deck, the height of the floor and of the guardrail change the answer, and front yards have their own rules. She records the borough and the kind of structure, and leaves the check where it belongs: with the municipality.
She asks whether the customer has a survey or location certificate and records the boundaries they describe. She does not confirm where the fence may be installed or a right to encroach. You have those points checked before committing.
She asks whether the fence encloses a pool and records the pool type, perimeter and stated deadline. She applies your priority rule without approving the project against local requirements. Requirements still need to be checked before you commit.
The base collects photos and stated dimensions to prepare your decision. With Assisted estimates, a draft can use your approved rules and prices; you approve each version before it is sent. If you require a visit, she arranges that visit without quoting a price.
No. Slope, rock, roots, equipment access, taking down the existing fence and the number of gates move the price from one end of the same yard to the other. She explains those variables and goes to the visit — which is what you would say too.
She does not say you stop working in winter, because that is not true for everyone: installing on screw piles works on frozen ground, and that is when your spring book fills. You write what you take in January; she answers with your answer, not with a generic season.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberFences and decks
