Before a paving visit, you know the town, driveway or parking area involved and the reported surface condition. Your receptionist checks your service area, distinguishes replacement paving from sealing, and records equipment access to help prepare your assessment.
$39 CAD / month · 50 Standard calls · 1 local number
A written request arrives: address, dimensions given, existing asphalt cracked, residential, evening availability. The visit is in the calendar. The caller, meanwhile, got the company's address, its years in business and the promise of a written quote inside twenty seconds — everything a door-to-door fraudster does not give.
Wednesday, 6:10 p.m. The crew has finished spreading. A man calls after seeing a truck working at his neighbour's last week.
ReceptionistPavage Sainte-Julie, good evening. We are at 220 rue Principale in Sainte-Julie, in business for eighteen years. Let me take your name and a callback number first.
CallerRobert Ouellet, 450 555-0121. I saw you did my neighbour's driveway. Mine is all cracked.
ReceptionistThank you. What is the address, and roughly what size?
Caller88 rue des Érables, right beside him. About twenty feet by forty. Can it be repaired, or does it all have to come out?
ReceptionistThat gets decided by looking at the base and the drainage on site, and I do not want to throw a figure at you over the phone. Our estimator comes by, and you receive a written quote by email with the planned dates and the materials. We ask for no cash deposit.
CallerGood. I am home evenings after five.
ReceptionistNoted. You are inside our service area, so let me offer you Tuesday or Wednesday at the end of the day.
A driveway to redo entirely, or a layer laid over the existing asphalt. She records the approximate dimensions, what is there and its condition — cracked, sunken, rutted — the access for equipment, and whether demolition or a rebuilt base is on the table.
A store, a condo board, a building manager. These calls land during business hours — exactly while your crew is laying. She captures the site, the person in charge and who authorises the spend.
Two cases where the right answer is to say so immediately. Outside your truck radius, the call ends cleanly instead of producing a visit that cannot pay. And on a new house, the ground has to settle before paving: she asks, records the build date, and saves you the trip.
Potholes, cracks, sealing, parking lot striping. These are the requests that can sometimes be framed from dimensions the caller gives, without a visit. She keeps them apart from a paving project, because neither the value nor the trigger is the same.
Your full legal name, your address, your years in business, your licence number if you have one, your truck radius, and the services you take — paving, resurfacing, repairs, sealer, line marking. That identity block is what she offers up front.
Name and callback number first. Then the address and the town — the survival question in your trade — the type of work, the approximate dimensions, what is already there, whether the house is recent construction, and the timing.
The request reaches you in writing, with what you need to produce the written quote consumer protection guidance describes. Out of season she says plainly that paving resumes in spring, keeps the request on your list, and follows up at the thaw — which is what makes your line useful when your product does not exist.
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
She does not diagnose the condition of the existing base or the cause of a sunken section.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which paving enquiries are for this season?
She retrieves the requested season, address and job type. She does not infer a construction date.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Answer enquiries on your Facebook Page and clarify repairs, resurfacing or a new driveway.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Client, request and quote model documented; writing each object still has to be proven on a real account before it is announced.
Quote platforms occupy a good share of the search results in your trade and hand the same request to several contractors. Worth knowing as a channel, not as an integration.
A management and accounting ecosystem present among outdoor contractors. It is not a proven Zenvox connector, and it is not presented as one.
Residential paving carries a problem the neighbouring trades do not have: door-to-door fraud. Quebec police forces have issued public warnings, the consumer protection office has had paving companies convicted, and the line that keeps coming back in consumer advice is this one — do not trust someone who shows up with a phone number as their only contact detail. Your customer has heard that before he calls you.
That changes what your receptionist has to do in the first twenty seconds. She does not just take a message: she gives what a fraudster cannot. The full legal name, the street address, the years in business, your licence number when you have provided it, and two sentences that settle the matter — the quote goes out in writing, and no cash deposit is asked for. Answering calmly, without rushing anyone, in a trade where pushiness reads as fraud: that is your sales argument, not just good manners.
The rest is a calendar problem. Laying asphalt depends on the temperature and on a plant that closes for the winter; the quote calls, though, start at the thaw, when the homeowner sees his cracked driveway. A call missed in that window does not come back three weeks later: it goes to the second bidder, or it slides to next year. And while the crew is spreading, you cannot pick up — the mix arrives hot and the compaction window is counted in minutes.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Trades & maintenanceShe asks for the town as her second question and says so plainly when it falls outside your radius. A "we will call you back" that leads nowhere costs your reputation more than a polite no, and it saves you an estimate visit that could not pay for itself.
No. The price depends on the real area, on the depth and condition of the base, on equipment access, on drainage and on what has to come out. She explains those variables — and in your trade, explaining why a price is given on site strengthens your credibility rather than undermining it.
Yes, it is one of her qualifying questions. On recent construction the ground has to settle before paving. She records the build date and flags the case — which saves you a wasted trip and shows the caller that the company knows its trade.
Yes, and it is the most regular appointment in your trade. Every driveway you paved comes back onto your list the following spring. The recurring services option sends the follow-up; you decide the right moment for your product, because application advice differs from one sealer to another.
By doing the opposite of a fraudster. She names the company in full, gives the street address and the years in business, announces a written quote, and says no cash deposit is asked for. She invents no deadline and pushes nobody to sign: in your trade, being rushed is the customer's alarm bell.
It keeps next season's requests from walking. She answers honestly that paving resumes in spring, captures the request on your list, and follows up at the thaw. Your summer book is decided in a very short window: arriving at the thaw with a list already built is the difference between a full season and one with gaps in it.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberPaving and asphalt
