Your shop receives the glass affected, the damage, the vehicle, the camera if the caller knows, and the payer with the claim number. Your receptionist places the repair or the replacement in your slots, marks a smashed window on an open vehicle urgent, and states neither price nor coverage.
$55 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
Your technicians have their hands in a windshield or are at a customer’s place when the phone rings. Zenvox is an AI receptionist for windshield and auto glass shops across Canada, answering in English or French: she records the glass affected and the damage, the year, make and model, the camera behind the rear-view mirror if the caller knows, the payer and the insurer’s claim number, then books the repair or the replacement in the slots you allow, without announcing a price or a coverage. The plan is $55 CAD a month and includes 50 Standard calls and 1 local number, with no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
The text you get
Passenger window smashed · 2021 RAV4 · vehicle open, outdoors · payer: insurer, claim number to follow from the customer · this morning’s slot sent · Kevin Dubé, 905 555-0173
The vehicle is open, and it may be raining. She records which window, whether the vehicle is sheltered, and offers the earliest slot you have allowed, marking the request urgent. The police report stays with the customer; she gives no advice on the glass or on driving.
She records the glass, the size of the chip and whether it sits in front of the driver, then books a repair in your slots. Your shop confirms on site, or from a photo, whether the chip can be repaired or the windshield needs replacing.
She records the insurer, the claim number and the vehicle, and passes the file to you. She says nothing about coverage, the deductible or the claim: the insurer answers those.
A fleet manager calls about a unit: plate, camera behind the mirror, account. She attaches the request to the account and passes it to the person who handles your fleet accounts.
She records the vehicle, the camera and the payer, and sets up your shop’s callback with the quote. No amount is given over the phone: the price depends on the exact model and what it carries.
A whistle, a leak, a camera that stopped working after the replacement. She records the date of the job and what the customer notices, and transfers to the shop without diagnosing anything.
The shop receives the glass, the vehicle, the fact that it is open, and the payer, with an urgent request in the first allowed slot. The claim number will be added to the file; nobody mentioned a deductible.
Monday, 7:50 a.m. The technician is setting up a replacement in the bay. A call comes in: a door window was smashed overnight, in front of an apartment building.
ReceptionistLavoie Auto Glass, good morning. Let me take your name and a callback number first.
CustomerKevin Dubé, 905 555-0173. Someone broke my passenger-side window last night.
ReceptionistWhich vehicle: year, make and model? And is it sheltered from the rain?
CustomerA 2021 RAV4. No, it’s on the street with the window open.
ReceptionistWill you pay yourself or go through your insurer? If it’s the insurer, do you already have a claim number?
CustomerThe insurer. I’m waiting for the number.
ReceptionistI’m marking this urgent. The earliest slot is this morning at the shop; I’ll text it to you. Send us the claim number as soon as you have it: your insurer is the one who confirms coverage.
The moves she makes on a windshield or window call, from the glass affected to the appointment placed, then what stays with your shop and the insurer. Every line is a call you get.
She takes the name and callback number, then asks which glass is affected and whether it is a chip, a crack or broken glass.
The glass and the damage decide the appointment before the vehicle itself does.
For a chip, she records its size and whether it sits in front of the driver.
Your shop then decides, on site or from a photo, between repair and replacement.
She records the year, make and model, and asks whether there is a camera or a sensor behind the rear-view mirror.
Depending on the vehicle, the front camera has to be recalibrated after a replacement; she asks and leaves the answer to your shop.
If someone is hurt or in danger, she has the caller dial 911 first, with no instruction about the broken glass.
Only then does she take the number and alert the shop.
She marks a smashed side or back window on an open vehicle as urgent, and alerts you by text.
An open vehicle in the rain cannot wait for the evening summary.
She offers the earliest slot you have allowed for a smashed window.
Priority follows your rule; she invents no slot you have not opened.
She records the payer: the customer, or their insurer with the insurer’s name and the claim number.
The file changes hands with the payer; she says nothing about coverage or the deductible.
A claims adjuster or a fleet manager who calls is routed to the person who handles your accounts.
Plate, claim number and address go along with the call.
To “how much is it?”, she records the vehicle, the camera and the payer, and sets up your callback with the quote.
The price depends on the exact model and what it carries; no amount is given over the phone.
She places the repair or replacement on the bay or the technician you set aside for that job.
A shop bay and a technician on the road are not booked the same way.
She confirms the appointment and the address, at the shop or for mobile service if you offer it.
For mobile service, she also records the parking and whether the vehicle will be outdoors.
A leak, a whistle or a camera that stopped working after a job goes to the shop with the date of the job.
She diagnoses nothing; the shop lead takes the file back.
Options added separately, when they help you.
With no connected software, your services, bays, areas and insurers are described in Zenvox.
The request arrives in writing, ready to be entered in the shop software you use.
When the insurer, an account or the customer must approve the replacement, the quote travels to the payer’s approval.
Estimates and approvals option: the approval is recorded before installation. Estimates and approvals
After the installation, the review request goes to the customer under your rules.
Google reviews and replies option: you answer reviews from the same place as your calls. Google reviews and replies
For fleets and dealerships, she attaches each unit to its account and its approver.
Fleets and mobility option: mobile service is coordinated by vehicle. Fleets and mobility
By text, she answers the customer who prefers to write: which glass, which vehicle, which slot.
Web and SMS conversations option: the conversation stays in the same file as the call.
She answers from the requests, vehicles and files you have access to. A question about an option applies only if you have switched it on.
The questionWhich smashed windows on an open vehicle are still waiting for a slot?
She retrieves the glass, vehicle, payer and callback number recorded. She confirms neither the part nor the coverage.
Which insurer files are still waiting for their claim number?
She reads the recorded payer and what the file is missing. She says nothing about the claim.
Which replacements this week involve a vehicle with a camera?
She retrieves what the caller said about the camera or sensor. Recalibration stays your decision.
Which replacement quotes are waiting for the payer’s approval?
Add-onWith Estimates and approvals: the quote, the payer and the recorded approval. Without the option, the request stays a callback to make.
Chip repair, windshield replacement, side and back glass, recalibration if you do it, mobile service and its areas, the insurers you work with, and the line she says when someone asks the price.
Name and callback number first. Then the glass affected, the damage, the vehicle, the camera if the caller knows, the payer with the claim number, the shop or the address, and whether the vehicle is sheltered from the rain.
The repair or the replacement is placed in the bays and slots you allow, with the part to check. A price request waits for your quote; an insurer file or a complaint reaches the right person.
A receptionist who answers in both languages while your technicians work, records the glass, the damage, the vehicle and the payer, then books the appointment you allow or sets up your callback. You keep your number, with no setup fee.
She confirms no coverage, deductible or claim: she records the insurer and the claim number.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which smashed windows on an open vehicle are still waiting for a slot?
She retrieves the glass, vehicle, payer and callback number recorded. She confirms neither the part nor the coverage.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Answer by text when the customer prefers to write: which glass, which vehicle, which slot, and the appointment confirmation.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
An auto glass call is short and it repeats: a rock on the highway, a crack that keeps growing, a door window smashed overnight. While the customer calls, your technicians are under a windshield or in someone’s driveway; the caller wants an appointment, not voicemail.
Your receptionist asks the questions that set up the right part and the right appointment: which glass, what damage, which year, make and model, and whether there is a camera or a sensor behind the rear-view mirror. Depending on the vehicle, the front camera has to be recalibrated after a windshield replacement; she asks the question, your shop decides.
The payer changes the whole file. She asks whether the customer pays or goes through an insurer, and records the insurer’s name and the claim number. She states no price, does not say whether the chip can be repaired, and does not say whether insurance covers it: those three answers belong to you and to the insurer.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for garages and auto repair shopsShe records the insurer’s name and the claim number, and says the insurer is the one who confirms coverage and the deductible. She says nothing else about the claim.
No. She records the size of the chip, its position and whether it is in front of the driver, and your shop decides, on site or from a photo. She promises neither a repair nor a replacement.
She asks whether the caller knows there is a camera or a sensor. Depending on the vehicle, the front camera has to be recalibrated after a windshield replacement; she does not say whether that applies to this vehicle, or whether it is included: your shop confirms it.
She gives no advice on that, or on how long to wait before driving after a replacement. She records the question and your shop answers it.
If you offer it. She records the address, the parking and whether the vehicle will be outdoors or inside, and places the visit in the areas and slots you have allowed.
She records the request and passes it to you. In Quebec, the SAAQ prohibits applying any product to the windshield except a strip along the top, and regulates the tint of the front side windows; she does not decide the caller’s case.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Windshield and auto glass
