“My doctor is sending me for my diabetes”
She records the referral and the condition as the person says them, interprets nothing, flags the request as a priority and books the first consultation, which is longer than a follow-up.
Dietitians and nutritionists
A referral for diabetes, a coverage question, distress that surfaces mid-call: your receptionist records the reason in a few words, the format and the insurer, books the right consultation, and gives no nutrition advice, not even for the meantime.
$69 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
During a consultation, someone calls to book. Zenvox is an AI receptionist for dietitians and nutritionists across Canada. She answers in English or French without giving any nutrition advice, records the doctor’s referral, the preference for in-person or video and the insurer, and books the first consultation or the follow-up at the right length. The Clinics & home care base is $69 CAD a month with 50 Standard calls and one local number, no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
For the requests you receive
“Is it covered, and do I need a referral?”
She records the insurer and any referral, without saying whether one is required or confirming coverage: some private plans exclude dietitians’ services, others reimburse them. The person checks with their insurer.
Distress on the phone
The person talks about shame, fear of eating, or dark thoughts. She stays gentle, does not question behaviours, points to the crisis line or to 911 if there is danger, using the resources you listed, and alerts you for a quick human callback.
Other requests you can delegate
A parent calls about their child
Allergies, picky eating: she records the age, the parent attending and the paediatrician’s or clinic’s referral, and books a family consultation. She does not comment on what the child eats.
A video consultation
She records the preference for a virtual visit and books a slot you opened for video. The link goes out through the secure channel you chose.
A spouse asks whether his wife has an appointment
She does not confirm that someone is a client before verifying their identity. She takes the message, and the clinic calls the person concerned.
The consultation booked, no advice given
The dietitian steps out at noon: the first visit is in her calendar, by video, with the doctor’s request, the diabetes noted in one word, the insurer named and a note that no coverage was confirmed. The bread question waits for the consultation.
Read the full conversation
Monday, 11:15 a.m. The dietitian is in a consultation. A woman calls with her doctor’s referral.
ReceptionistGood morning, nutrition clinic. Let me start with your name and a number where I can reach you.
CallerHelen Bouchard, 403 555-0128. My doctor told me to see a dietitian for my diabetes. In the meantime, should I stop eating bread?
ReceptionistI cannot give you nutrition advice, and I would rather say so plainly: the dietitian will help you at the consultation. I am recording your doctor’s request and the diabetes. Would you prefer to come to the clinic or meet by video?
CallerVideo would be easier. I have insurance through work.
ReceptionistNoted: virtual visit, group insurance. I cannot confirm what your contract covers; your insurer will tell you what applies. I am booking your first consultation Wednesday at 10, and the link will reach you by text.
What she does during your consultations
A referral for diabetes, a coverage question, distress that surfaces mid-call: she records the essentials in a few words, gives no advice and redirects gently.
When someone calls to book
She takes the name and a callback number, then asks whether it is a first consultation or a follow-up.
The first visit is longer: the answer decides the slot.
She records the reason in a few words, as it is said.
Diabetes, cholesterol, pregnancy: one word is enough, and nothing is interpreted.
She records the doctor’s referral, present or not, with no judgement on whether it is needed.
The person’s contract says whether it counts for reimbursement; that is not a front-desk question.
She asks for the format, in person or by video, and the insurer.
The insurer is named; its coverage is not confirmed.
When distress or a physical symptom comes up
She directs the caller to 911 or the provincial health line as soon as fainting or an allergic reaction is described.
No ordinary consultation is booked at that moment.
She stays gentle and points to the crisis line set in your configuration when distress around eating comes up.
She does not question behaviours and assesses no risk.
She alerts you for a quick human callback.
The person in distress then speaks with someone on your team, not with a machine.
When the consultation gets booked
She books the first consultation or the follow-up at the planned length, in person or by video.
The format the client chose is kept all the way into the confirmation.
She sends your preparation instructions as you wrote them.
Fasting or a food journal: only the clinic’s instruction goes out, none is improvised.
She sends the video consultation link through the channel you chose.
The link travels alone, with no health reason written in plain text.
When a relative or a child is involved
She confirms an appointment only to the client, once identity is verified.
A spouse who calls leaves a message; the clinic calls the person concerned.
For a child, she records the age, the parent attending and the paediatrician’s or clinic’s referral.
What the child eats is not commented on over the phone.
Between visits
Each of these options is added separately, when it is useful to you.
- Add-on
She follows up with a client whose program stopped, under your instructions.
Follow-up reminders keep the cadence you set, on the chosen channel. Availability and recalls
- Add-on
She tracks the referral and the documents an insurer or an employee assistance program asks for.
The administrative file moves forward with no nutrition opinion given. Files and third-party payers
- Channel
She answers booking questions by text and on your website.
No health reason is written in plain text in a message. Text and website chat
What she does not do, in nutrition
- She gives no nutrition advice, plan, recipe, supplement or fasting instruction.
- She interprets no lab result, weight or BMI.
- She does not say whether a referral is required.
- She confirms no reimbursement and no program price.
- She does not comment on the eating behaviours of a person in distress.
- She lets nobody believe the dietitian has reviewed the file.
What you can ask her
She answers from your clinic’s calls and requests. A question about an option applies only if you switched it on.
The questionWhich new clients have a referral from their doctor this week?
She retrieves the referral recorded, the reason in a few words and the format chosen. She interprets no result.
Which calls were pointed to a support resource?
She reads back the time of the call and the alert sent. She does not summarise what the person shared.
Which clients in a program have not rebooked?
Add-onWith Availability and recalls: the follow-ups made and the answers received. Without the option, she does not follow up.
What happens to the request
You describe your practice once
The title you hold, your consultation types and their lengths, virtual visits, what she says about fees and receipts, your written preparation instructions, and the resources to give if distress comes up. You can change all of it from the app.
She records, with no advice
A fainting spell or an allergic reaction goes to 911 or the provincial health line; distress is gently redirected. Otherwise: name and callback, first consultation or follow-up, reason in a few words, referral, format, insurer and hours.
The consultation is booked and the summary is waiting
The visit is booked at the right length and in the right format, the confirmation goes to the client, and your preparation instructions are sent as you wrote them.
What the Clinics & home care base covers
A receptionist who answers for you in both languages during consultations, books the right visit in your calendar and leaves you a written summary. No setup fee, and you keep your number.
- Calls answered in English and French, following the caller
- The redirection to 911 or the provincial health line as soon as a fainting spell or an allergic reaction is described
- Gentle redirection to your resources when distress comes up, and an alert to the clinic
- The reason, referral, format and insurer recorded in a few words
- The first consultation or the follow-up booked at the right length, in person or by video
- Confirmation, reminder and your written preparation instructions sent before the visit
- A written summary after every call, and the option to ask her what happened
She gives no nutrition advice, plan, recipe, supplement or fasting instruction, not even “for the meantime”.
Decisions that stay with you
- She interprets no lab result, weight or BMI.
- She does not say whether a referral is required and confirms no coverage, public or private.
- She confirms an appointment to nobody but the client, and only once identity is verified.
- She does not comment on the eating behaviours of a person in distress.
- She lets nobody believe the dietitian has reviewed the file.
- She uses the title you configure, and only that one.
- She records only what you authorise, and health information stays sensitive information. She is built for Quebec’s Law 25, with a database in Canada; live voice processing runs through a US-based subprocessor, as the Security and data handling page explains.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which new clients came with a doctor’s referral this week?
She retrieves the referral recorded, the reason in a few words and the format chosen. She interprets no result.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Customer text conversations
Send the video consultation link and answer booking questions by text; no health reason is written there in plain text.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
The first call is a personal one
“Dietitian” is a protected title across Canada, and “nutritionist” is protected in Alberta, Quebec and Nova Scotia; in Quebec, both titles are reserved to members of the professional order of dietitians. Your receptionist uses the title you configure, and only that one.
The calls are about health: diabetes, cholesterol, a pregnancy, a child with allergies, sometimes distress around eating. In Quebec, the 2025 code of ethics for dietitians asks practitioners to protect confidentiality, including when they use artificial intelligence, and not to reveal that someone has used their services.
Your receptionist works within that. She records the reason in a few words, the referral, the format and the insurer, with no advice, no plan and no fasting instruction, and she confirms to nobody but the client that an appointment exists. When distress comes up, she gently points to the resources you listed and alerts you.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for clinics and home care in CanadaClinics: answering the phone without touching a chart
Dietitians and nutritionists — your questions
Will she give advice in my place?
No. She gives no nutrition advice, plan, recipe, supplement or fasting instruction, even when asked “for the meantime”. She records the question and leaves it for the consultation.
Is a doctor’s referral needed?
She records whether the person has one, without saying whether it is required. In a letter to insurers dated October 1, 2025, Quebec’s professional order of dietitians noted that some private plans exclude dietitians’ services: the contract decides, and the person checks with their insurer.
Does she confirm an appointment to a relative?
No. In Quebec, the 2025 code of ethics for dietitians asks practitioners not to reveal that someone has used their services, and the same restraint is the default everywhere. She takes the message without confirming a file exists, and the clinic calls the person concerned.
What does she do if someone is in distress?
She stays gentle, does not question behaviours and assesses no risk. She points to the crisis line you listed, to 911 if there is immediate danger, and alerts you so someone on your team calls back quickly.
What about virtual consultations?
She records the preference and books a slot you opened for video; the link goes out through the secure channel you chose. Telepractice with people living in Quebec requires authorisation from the Quebec order: you decide who you offer it to, and she follows your rule.
Does she call everyone a “nutritionist”?
She uses the title you configure. “Dietitian” is protected across Canada, and “nutritionist” in Alberta, Quebec and Nova Scotia; in Quebec, both titles are reserved to members of the order.
Does she work with my clinic software?
Your software stays the system of record. With Jane, access runs through its partner program and Jane rules out booking by an agent: your team enters the consultation, or the client receives your booking link. With Cliniko, she reads availability and books with the key you create. With no software, she works in the Zenvox calendar.
Do I keep my number?
Yes. You forward your line to Zenvox during consultations, or on the schedule you write.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Dietitians and nutritionists