An eye exam fills the room and the line rings. Your receptionist books the exam at the right length for the patient’s age, gives an order status to the right person, records the prescription request and reads your instruction when an eye is a worry.
$69 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
During an eye exam the door is closed and the line rings: a parent calling for a child, glasses to pick up, a red eye. Zenvox is an AI receptionist for optometry clinics across Canada. She answers in English or French, following the caller, books the exam at the length you set for each age group, gives the status of an order once identity is verified, records a request for a copy of a prescription without reading it, and confirms no coverage. The Health & care base is $69 CAD a month with 50 Standard calls and one local number, no setup fee and no contract. Free trial: 7 days, up to 20 answered calls, no card.
With no serious sign, she flags the call as a priority and offers the urgent slot you keep open in the day. She suggests no drops, no compress and no waiting to see. If the person describes sudden vision loss, flashes, a curtain, a chemical in the eye or a blow, she reads your instruction, emergency room or the provincial health line, and alerts you.
She verifies identity, then gives the status the clinic recorded: arrived, on order, to be fitted. She books a short pickup. Fitting a frame belongs to the optometrist or the optician, and she does not promise it for the same day.
“I would like my prescription so I can order my contacts somewhere else.” She records the request and passes it on: the clinic hands over the prescription. She does not read it over the phone. When an optician or a pharmacist calls for a prescription, she passes the call or the message to the optometrist, who gives it to the person allowed to fill it.
A parent calls for a child. She records the child’s name and age, confirms that a parent or guardian will attend, and books the child exam at the length you set. Coverage by age, she leaves to the clinic.
She explains that coverage for an exam depends on the person’s age and situation, and that the clinic confirms it on site. She records the insurer mentioned. She quotes no amount you have not posted yourself.
A patient comes back year after year. She verifies identity, records the rough date of the last exam and books. With the Openings and reminders option, the reminder goes out on the cadence you set, and a cancellation frees a slot for your waiting list.
The optometrist steps out at 10: the boy’s appointment is in the schedule, and the record carries the eye concerned, since when, the absence of any serious sign and his age, with a note that no coverage was confirmed. The pink-eye question waits for the exam.
Saturday, 9:40 a.m. The optometrist is with a patient. A woman calls about her ten-year-old son, whose eye has been red since the evening before.
ReceptionistGood morning, optometry clinic. Let me start with your name and a number where I can reach you.
CallerNathalie Bouchard, 613 555-0128. My boy’s eye has been red since last night. Is it pink eye?
ReceptionistI cannot assess that, and I would rather say so right away: the optometrist will. Has his vision dropped suddenly, is he seeing flashes, or did he get hit or get a product in the eye?
CallerNo, nothing like that. It itches and it is red, that is all.
ReceptionistThank you. I am writing down: red eye since last night, no change in vision. How old is he, and is he already a patient here?
CallerTen. Yes, he had his exam last year.
ReceptionistI am booking this morning’s urgent slot, 11:20, and texting you the confirmation. As for coverage, the clinic will confirm it on site.
An exam to book, an order to check, an eye that worries someone: she sorts, books at the right length and leaves coverage, the prescription and fitting to the clinic.
She takes the full name and a callback number, then asks whether the person is already a patient and who the exam is for.
A parent calling for a child and an adult calling for themselves are not booked the same way.
She books the exam at the length you set for each age group, with a parent or guardian present for a child.
Adult, child, 65 and over and contact lenses each have their own slot in your schedule.
She records the age and the insurer mentioned, and says coverage is confirmed at the clinic.
The order of optometrists does not decide what the RAMQ covers: the receptionist has no business guessing.
She reads your instruction word for word for sudden vision loss, flashes, a curtain, a chemical or a blow to the eye.
For a chemical, the preset instruction says to rinse with water right away and go to the emergency room; no ordinary exam is booked.
She alerts you as soon as the redirect is applied.
Nobody finds out at the end of the day that a serious eye sign was described on the phone.
For a red eye with no serious sign, she flags the call as a priority and offers the urgent slot of the day.
She suggests no drops, no compress and no waiting to see.
She verifies identity before giving the status of an order of glasses or contact lenses.
The status is the one the clinic recorded: arrived, on order or to be fitted.
She books a short pickup, or time with the optician to choose a frame.
Fitting belongs to the optometrist or the optician; she does not promise it for the same day.
She records a request for a copy of a prescription and passes it to the clinic.
According to the order, the prescription is handed over at no charge; she does not read it over the phone.
She puts an optician or a pharmacist asking for a prescription through to the optometrist.
Giving a prescription orally belongs to the optometrist, and only to the person allowed to fill it.
She confirms to nobody else that a person is a patient, and gives nothing from an adult’s file to a relative without authorisation.
Quebec’s code of ethics of optometrists forbids revealing that a person has used their services.
She sends the exam confirmation and reminder on the channel the person allowed.
The message gives the date, the time and the address; it says nothing about the reason or the eye.
Each of these options is added separately, when it is useful to you.
She sends the yearly exam reminder on the cadence you set, and offers a cancellation to your waiting list.
A freed slot becomes an exam again, without the team calling down the list by hand. Availability and recalls
She carries on by text the conversation about an order that is ready and the pickup time.
Optional channel: the person answers when they can, and the request lands in the same place as the calls. Text and website chat
She answers from the calls, requests and clinic information you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich orders of glasses did people call about this week?
She retrieves the calls about an order status and the pickups booked. She knows only the statuses the clinic recorded.
Which calls triggered the eye emergency instruction?
She reads back the alerts sent and the time of the call. She says nothing about the state of the eye.
Which patients are due for their yearly exam?
Add-onWith Openings and reminders: the date of the last exam and the reminder sent. Without the option, she sends no reminder.
Your exam types and their length by age group, the urgent slot of the day, what the clinic says about an order that is ready, the safety instruction you want read out word for word, and the person to alert when a serious sign is described. You can change all of it at any time from the app.
A serious sign comes first and leaves the schedule. Otherwise: name and callback number, patient or not and for whom, reason, age, insurer mentioned, the hours that work. She records the caller’s own words instead of translating them into clinical vocabulary.
The exam sits in the schedule at the right length, the confirmation and reminder go to the patient, and the summary waits in the app. A red eye or an optician asking for a prescription reaches you as an alert, not at the end of the day.
A receptionist who answers in both languages while you are examining, books at the right length, gives an order status to the right person and leaves you a written summary. No setup fee, and you keep your number.
She confirms no RAMQ or insurance coverage: the clinic confirms it, based on the person’s age and situation.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which requests for a copy of a prescription are waiting for the clinic?
She retrieves the requests recorded, with the person’s name and the date of the call. She does not read the prescription itself.
Beyond the base plan. Each one is added on purpose, separately from the base. None switches on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Carry on by text the exchange about an order that is ready and the pickup time, rather than one more phone call back.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
An optometry clinic gets three kinds of calls: an eye exam to book, for the caller or for a child; an order of glasses or contact lenses someone wants to know about; and a problem with an eye that cannot wait until next week. During an exam the optometrist does not pick up, and the person at the front counter may be helping someone choose a frame.
The rules of the profession weigh on each of those calls. Quebec’s code of ethics of optometrists requires them to keep confidential what they learn, not to reveal that a person has used their services, and to take reasonable steps so that secrecy is kept by the people who work with them and by the technology they use. The order of optometrists states that it does not decide what the RAMQ covers. The prescription itself is offered to the patient at the end of the visit, at no charge, and is given orally only to the person legally allowed to fill it, a dispensing optician or a pharmacist.
Your receptionist takes those calls for you. She answers in French or in English, stays formal, verifies identity before discussing a file, books the exam at the length you set for each age group, gives the status of an order the clinic has updated, and leaves to the clinic what belongs to it: coverage, the prescription, fitting and anything that sounds like advice.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for clinics and home care in CanadaNo. She explains that coverage for an exam depends on the person’s age and situation, records the insurer mentioned and leaves confirmation to the clinic. The order of optometrists states that it does not decide what the RAMQ covers, and the optometry preset forbids confirming coverage over the phone.
She records the request and passes it to the clinic, which hands over the prescription. According to the order of optometrists, the optometrist offers the prescription at the end of the visit, cannot charge for handing it over, and gives it orally only to the person legally allowed to fill it, a dispensing optician or a pharmacist. Your receptionist reads it to nobody.
You write the instruction, she reads it word for word. For sudden vision loss, flashes, a curtain across the field of vision, a chemical or a blow, she directs the person to the emergency room or the provincial health line and alerts you, assessing nothing. For a red eye with no serious sign, she offers the urgent slot you kept open.
Yes, once identity is verified, and according to the status the clinic recorded. She confirms to nobody else that a person is a patient: Quebec’s code of ethics of optometrists forbids revealing that a person has used their services.
No. With software such as Optosys or Acuitas, which does not connect to Zenvox, she works in native mode: the request, the appointment and the summary are written in the app, and your team carries them over. No connection to that software is announced here; it is checked with you, one product at a time.
Yes. You forward your line to Zenvox during exams, after hours or on the schedule you write. The base also includes a local number, if you would rather publish a new one.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Optometrists
