A renewal or result requested
She reads nothing, announces nothing and decides nothing. She identifies the request, verifies the caller’s right to act, and passes it to the authorised team with the deadline you set.
Private medical clinics
A request for test results needs a different route from an appointment or a membership question. Your receptionist distinguishes these requests, explains your approved service catalogue and sends clinical matters to the authorized team with the context needed for a callback.
$69 CAD / month · 50 Standard calls · 1 local number
For the requests you receive
Membership and service questions
She answers from your approved eligibility catalogue — what is included, what is billed separately, what requires an assessment first — and stops where your catalogue stops.
Booking an appointment
She checks the location, the practitioner and the visit type, allows for the length and the resource required, and books inside the availability you allow — in person or remote, per the format you recorded.
Other requests you can delegate
Adjacent services in the clinic
Nutrition, perinatal follow-up, services delivered on site by other professionals: each carries its own fields, its own length and its own limits, and no advice leaves reception.
Separate appointments from clinical and membership requests
Nothing was read out and nothing was announced. The request goes to the authorised team with the caller’s identity and the exact nature of what he asked, and rights get verified where they should be.
Read the full conversation
Thursday, 10:25 a.m. Coordination is on the phone with a laboratory. A man calls about his mother, who is a member of the clinic.
ReceptionistClinique Papineau, good morning. Let me take your name and a callback number.
SonRéal Gaudreau. 514 555-0132. I am calling for my mother, she is waiting on a result and would like to know what it says.
ReceptionistI cannot look up or pass on a result, and I cannot open a chart on the strength of a name. Has your mother authorised you with the clinic to act for her?
SonI do not know whether that is written down anywhere with you.
ReceptionistI am passing this to the team, who verify the authorisations on file and call you back. If your mother would rather, I can also book her a meeting with her physician.
What happens to the request
You write your eligibility catalogue
Your services and what they include, visit types and their length, formats authorised per location and per practitioner, who receives what when a request is clinical, handling deadlines, and the safety instruction your care team wrote.
She identifies before booking
Physician, team or service asked for; existing membership and the status still to verify; type of administrative request; location, format and availability wanted; identity and right to act when someone calls for a relative. The chart is not opened to answer a question.
Every request has an owner and a deadline
Appointments are written, confirmed and reminded. The rest lands in a queue with an owner, a status and a date, and you can see at a glance what is waiting on a decision from the care team.
What the Health and care base covers
A receptionist who answers in both languages, separates families of request, holds the authorised schedule by your rules and passes clinical matters to the authorised team. No setup fee, and you keep your number.
- Calls answered in French and in English, following the caller
- New patient, existing file and administrative reason told apart
- Booking, rescheduling or cancelling inside the availability you allow
- Practitioner, length and resource required by the visit all respected
- Approved practical information sent out, and care requests handed to the team
- A written summary after every call, readable in the app, and the option to ask her what happened
She announces no result and interprets no document.
Decisions that stay with you
- She decides no renewal: prescribing, interpreting and indicating stay with the physician.
- She gives no health advice, food advice included, even “in the meantime”.
- She does not read a chart to a relative on the strength of a name: the right to act is verified through your own circuit.
- She does not decide whether a meeting may be held remotely: the authorised format is the one you recorded.
- She does not confirm what a membership covers beyond your approved catalogue.
- She performs no clinical triage: signs listed in your instruction trigger the approved sentence and an alert.
- She records only what you authorise, and confirms nothing from a patient's file to a third party: health information stays sensitive information. She is built for Quebec's Law 25, with a database in Canada; live voice processing runs through a US-based subprocessor, as the Security and data handling page explains.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which calls concern membership questions rather than appointments?
She retrieves the administrative purpose and staff-recorded status. She interprets neither results nor prescriptions.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None switches on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Your email inbox
Sort the clinic’s appointment and service enquiries; medical results and decisions remain with the team.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Useful for some allied services delivered on site, but access runs through an approved partner programme and direct calendar posting is ruled out by the published article.
Administrative operations are documented, with a per-user key. Your clinic’s electronic medical record needs its own qualification with your own vendor.
Not every call is an appointment request
A private clinic receives requests with nothing in common: a booking, a requested renewal, a question about a result, a query about what a membership includes, and sometimes a situation that has to reach the care team immediately. Handling them one after another, in the same place, is what wears a coordination team out.
On top of that sits a stubborn confusion about which services are included: people call to find out whether they are entitled to something. Answering takes a clear administrative eligibility catalogue — yours — and the discipline not to improvise when a question falls outside it.
Your receptionist identifies the person and their service entitlement without exposing the chart, separates the four families of request, and books only what can be booked. Any clinical content goes to the authorised team with its context, and nothing is announced or interpreted over the phone.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Health & careConsultations, diagnostics and specialty care
Private medical clinics — your questions
Can she give a result or renew a prescription?
Neither. She identifies the request, verifies the right to act and passes it to the authorised team with the deadline you set. Prescribing, interpreting and indicating belong to the physician.
Can she explain what a membership includes?
Yes, from your approved eligibility catalogue, and only from it. When a question falls outside, she says so and escalates rather than improvising.
How does she verify that someone may act for a relative?
Through your circuit, not through knowing a name. It is a field on the request, and until it is satisfied the request is escalated rather than handled — the failure case the research documents.
Our requests also arrive by email and through the portal. What then?
The base handles calls; other channels feed the same request inbox, with the same owner and the same status. What matters to your coordination is that a request exists once, whichever door it came through.
What about remote consultations?
The authorised format is the one you recorded, per service and per practitioner. She applies your rule and does not decide on your behalf that a meeting can be held remotely.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberPrivate medical clinics