The caller hears poorly, or a relative is calling for them. Your receptionist speaks slowly, confirms by text, records the certificate or prescription and the payer without confirming anything, and books the repair first when someone depends on the device.
$69 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
The caller hears poorly, or her daughter is calling for her, while you are fitting a device. Zenvox is an AI receptionist for hearing aid clinics across Canada. She speaks slowly, repeats without impatience, offers confirmation by text, sorts assessments from repairs, batteries and follow-ups, and records the prescription or certificate and the payer without confirming anything. The Health & care base is $69 CAD a month with 50 Standard calls and one local number, no setup fee and no contract. Free trial: 7 days, up to 20 answered calls, no card.
When the acoustician finishes the adjustment, the repair is in the schedule for the next morning, and the record carries the patient’s name, the name of the daughter who called and the authorisation she declared, a note that the mother lives alone, and the coverage question marked as unanswered. The confirmation has already gone out by text.
Thursday, 10:15 a.m. The acoustician is adjusting a device. A woman calls for her mother, who can barely hear with her hearing aid since the day before.
ReceptionistGood morning, hearing clinic. Let me start with your name and a number where I can reach you.
CallerSylvie Morin, 902 555-0193. I am calling for my mother, Jeanne Morin. Her hearing aid got wet yesterday and she can hardly hear anything.
ReceptionistI am writing that down. Is your mother already a patient here? And has she authorised you to discuss her file with the clinic?
CallerYes, she is a patient, and yes, I handle her appointments. She lives alone, that is why it is urgent.
ReceptionistI am flagging the request as a priority. I cannot tell you what to do with the device: the clinic will look at it. I can offer tomorrow at 9 for the repair. Shall I text you the confirmation?
CallerYes, please. And will her plan pay if it has to be replaced?
ReceptionistI cannot confirm that: eligibility is checked at the clinic. I am noting the question for the acoustician.
She asks who the patient is, who is calling, and whether the patient has authorised this relative to discuss the file. She books the appointment and takes the relative’s number, but gives out nothing from the file without that authorisation: Quebec’s code of ethics of hearing-aid acousticians releases them from professional secrecy only with the patient’s authorisation or when the law requires it.
The person depends on it to work, or lives alone. She records the model if the person knows it and since when the device stopped working, flags the call as a priority and books the first repair slot. She gives no handling advice.
She records the payer mentioned and explains that eligibility for reimbursement programs is assessed at the first visit, as the Quebec order of hearing-aid acousticians states. For private insurance, she suggests asking the insurer for pre-authorisation. She announces no price, no discount and nothing free.
She asks whether the person has a certificate or prescription from a physician, an audiologist or, in Quebec, a speech therapist, records it if there is one and records that there is none otherwise, without requiring it: the clinic explains how to get one. She books the long assessment slot and offers confirmation by text.
Batteries, domes, cleaning: she records what is needed and books a short visit under your rules. For a device that is ready, she verifies identity and gives the status the clinic recorded before booking the pickup.
“Since this morning I cannot hear in my right ear.” She books no ordinary fitting appointment: she reads your instruction, which directs to the provincial health line or the emergency room, and to 911 if the person describes facial weakness or trouble speaking, then she alerts you.
She slows down, repeats and confirms in writing. She sorts assessments, repairs and batteries, records the certificate or prescription and the payer, and mentions no device, no price and nothing free.
She speaks slowly, repeats and rephrases, then takes the name and a callback number with consent to a text.
A written confirmation spares the person from having to remember everything said on the phone.
She asks who the patient is, who is calling, and whether the patient authorised this relative to discuss the file.
Without authorisation, she takes the message and the clinic calls the patient back: secrecy is lifted only by the patient or by law.
She sends the confirmation by text when the person asked for it, with the date, the time and the address.
The text mentions no device, no price and nothing free.
She records the model if the person knows it, since when the device stopped working, and whether they depend on it.
Someone who lives alone or works the next day does not wait like everyone else.
She flags the call as a priority and books the first repair slot.
No handling advice is given in the meantime: the clinic looks at the device.
For a device that is ready, batteries or domes, she verifies identity and the recorded status, then books a short visit.
The status is the one the clinic recorded; she does not make one up to reassure.
She asks whether the person has a certificate or prescription from a physician, an audiologist or a speech therapist, and records whether it exists.
Quebec’s Hearing-Aid Acousticians Act requires it before fitting; she does not require it herself, the clinic explains the steps.
She books the long assessment slot and offers confirmation by text.
Delivery and adjustment come at a second visit, then the follow-ups, as the Quebec order describes.
She records the payer mentioned, RAMQ, CNESST, Veterans Affairs or insurance, without confirming eligibility.
Eligibility is assessed at the first visit; for private insurance, she suggests pre-authorisation.
For sudden hearing loss, she reads your instruction: the provincial health line or the emergency room, and 911 for facial weakness or trouble speaking.
She books no ordinary fitting appointment in that case.
She alerts you as soon as the instruction is applied, or when a device breaks down for someone who depends on it.
Those calls do not wait for the end-of-day summary.
Each of these options is added separately, when it is useful to you.
She tracks the certificate, the expected documents and the pre-authorisation request on a RAMQ, CNESST or Veterans Affairs file.
The file moves forward without the assistant asking again for what was already said on the call. Files and third-party payers
She sends the follow-up and cleaning reminder on the cadence the acoustician sets.
A cancellation frees a slot for the next person on your waiting list. Availability and recalls
She answers by text a person who prefers to write, and confirms a pickup or a time change in writing.
Optional channel: the text follows the same rules as the call, with no brand and no price. Text and website chat
She answers from the calls, requests and clinic information you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich first assessments are still waiting for a certificate?
She reads what was recorded on the call, present or missing. She does not judge whether a document is enough.
Which breakdowns were reported by people who live alone?
She retrieves the requests flagged as a priority and their repair slot. She gives no opinion on the device.
Which CNESST files are still waiting for a document?
Add-onWith Records and third-party payers: the expected document and the deadline. Without the option, she does not track its arrival.
Your appointment types and their length, the slot kept for repairs, how you handle batteries and accessories, the payers you accept, how a relative gets authorised, and the safety instruction you want read out word for word. You can change all of it at any time from the app.
Sudden loss comes first and leaves the schedule. Otherwise: name and callback number, consent to a text, who the patient is and who is calling, reason, certificate or prescription in hand or not, payer mentioned, the hours that work. She repeats what she understood before hanging up.
The appointment sits in the schedule at the right length, the confirmation goes out by text when the person asked for it, and the summary waits in the app. A broken device for someone who depends on it reaches you as an alert.
A receptionist who answers in both languages, takes the time a person who hears poorly needs, books the right slot and leaves you a written summary. No setup fee, and you keep your number.
She mentions no brand, no model, no price, no discount and nothing free about a hearing aid, on the phone or by text.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which patients have authorised a relative to book their appointments?
She retrieves the authorisation declared on the call and the relative’s name. The clinic confirms it with the patient; she does not assume it.
Beyond the base plan. Each one is added on purpose, separately from the base. None switches on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Write rather than talk to a person who hears poorly: confirm, move an appointment or announce a pickup by text.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
A hearing aid clinic does not get calls like other clinics. The person dialling hears poorly, or a relative calls for them; a device that whistles, got wet or whose battery no longer holds leaves someone without what lets them follow a conversation; and a first assessment requires a document the law calls for before any fitting.
In Quebec, the Hearing-Aid Acousticians Act reserves to the acoustician the sale, fitting, adjustment and replacement of a hearing aid, and allows those acts only on a certificate from a physician, a speech therapist or an audiologist attesting that a hearing aid is needed. In Ontario, only an audiologist or a physician can prescribe a hearing aid under the Assistive Devices Program. The Quebec order describes what follows: a first visit where the file is opened and the person learns whether they qualify for reimbursement programs, a second one for delivery and adjustment, then follow-ups. Its code of ethics forbids any advertising about a brand, a model, a price, a discount or a free hearing aid.
Your receptionist takes those calls while you are with a patient. She speaks slowly, repeats, rephrases and offers to confirm by text. She records the certificate or prescription and the payer mentioned, RAMQ, CNESST, Veterans Affairs or insurance, without confirming anything, books the right slot, and promotes no device.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for clinics and home care in CanadaIn Quebec, the Hearing-Aid Acousticians Act requires a certificate from a physician, a speech therapist or an audiologist attesting that a hearing aid is needed before the acoustician sells, fits, adjusts or replaces it. In Ontario, the Assistive Devices Program requires a prescription from an audiologist or a physician. Your receptionist does not settle the question for the caller: she asks whether the document exists, records it, and the clinic explains the steps.
She asks who the patient is and whether this relative is authorised. Quebec’s code of ethics of hearing-aid acousticians releases them from professional secrecy only with the patient’s authorisation or when the law requires it: without authorisation, she takes the message and the number, and the clinic calls the patient back.
No. The Quebec code of ethics forbids the acoustician any advertising, by any means, about a brand, a model, a price, a discount, a rebate or a free hearing aid. The greeting, the receptionist and the clinic’s texts therefore stay off the subject: choosing a device happens at the assessment, with the acoustician.
You write the instruction, she reads it word for word: the provincial health line or the emergency room for sudden loss, 911 when the person describes facial weakness or trouble speaking. She assesses nothing, books no ordinary fitting appointment and alerts you.
No. With Blueprint OMS, Sycle or another product that does not connect to Zenvox, she works in native mode: the request, the appointment and the summary are written in the app, and your team carries them over. No connection to that software is announced here; it is checked with you, one product at a time.
Yes. You forward your line to Zenvox during appointments, after hours or on the schedule you write. The base also includes a local number, if you would rather publish a new one.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Hearing aid clinics
