During a treatment, you cannot answer every new enquiry. Your receptionist records the service requested, books a preliminary consultation when your rules require one and distinguishes commercial questions from concerns after a procedure, which are passed to your clinical team.
$69 CAD / month · 50 Standard calls · 1 local number
The consultation is booked while the owner finishes her treatment. The caller got an answer at the moment she was comparing, and no amount was quoted ahead of the assessment.
Tuesday, 6:15 p.m. The owner has been mid-treatment for forty minutes. A woman calls after comparing three clinics on her phone.
ReceptionistClinique Vallée, good evening. Let me take your name and the best way to reach you — call or written message?
CallerMélissa Moreau, written message please, 514 555-0159. I would like to know how much a forehead treatment costs.
ReceptionistThe amount depends on an assessment done in clinic, so I cannot quote it by phone. This service requires a consultation with our professional before any treatment.
CallerUnderstood. Do you have room this week?
ReceptionistThursday at 5:30, for the thirty-minute consultation. I am sending the confirmation, the approved preparation and our deposit policy by written message.
Someone describes what interests them and wants a price. She explains that the amount depends on the assessment, records the exact service from your approved catalogue, and books the consultation with the professional and the equipment it requires.
Some procedures cannot be booked directly, and that is exactly what the research flags as a risk. She routes to the consultation rather than a treatment slot, taking no position on suitability or contraindication.
A question, a preparation, the next session of a multi-stage protocol. She finds the administrative file, places the session at the planned cadence, and passes anything touching a symptom to your clinical team.
Your policy is applied exactly as you wrote it, with no improvised exception. Your payment provider’s link travels with the booking once you have switched the option on.
What she takes on between a new project and a procedure that requires a prior opinion, a deposit question and a reaction to pass along, then the line she does not cross. Every line is a call your clinic gets.
She captures the exact project — injection, laser, facial — as it appears in your approved catalogue, before talking price.
The amount depends on the in-clinic assessment; she explains that instead of inventing a figure.
She records the contact preference — call, written message, time of day — for a clientele comparing several clinics at once.
An answer that arrives while the person is still comparing is worth more than a callback the next day.
For a follow-up, she finds the administrative file and the last known procedure where the authorised file shows it.
A preparation question or a next-session request does not require starting over from scratch.
A procedure you flagged as requiring a prior opinion is routed to the consultation, not booked directly on a treatment slot.
That is exactly the risk the sector research flags for this kind of procedure.
Redness, swelling or a reaction reported after a treatment goes straight to your clinical team, with no minimising and no advice.
She offers no remedy; she passes it on, and stops any commercial follow-up running for that person.
She takes no position on a person’s suitability for a procedure or on a contraindication: the professional decides at the consultation.
That limit protects the client as much as the clinic from a promise that is not hers to make.
She keeps a project decision and the follow-up on a procedure already received on two separate tracks, without mixing them.
A refusal stops the commercial sequence without touching that person’s care file.
She applies your deposit and cancellation policy exactly as you wrote it, with no improvised exception.
An hour-long slot cancelled late is expensive to recover without a rule applied with no exception.
A late cancellation on an hour-long slot finds a taker from your waiting list.
Reminders for a multi-session protocol follow the cadence you set. Availability and recalls
A file’s documents and administrative stages move forward with an owner and a status, instead of living inside a conversation.
A file that takes several exchanges keeps a trail, even while the clinic is closed. Files and third-party payers
Your payment provider’s link goes out with the booking, and the follow-up stops once payment lands.
A deposit follows its own status, separate from any appointment reminder. Deposits and payments
With Jane, direct calendar posting stays ruled out by the vendor’s published article.
Access runs through an approved partner programme, and nothing has been proven on an authenticated account. Jane
With GOrendezvous, the private-invitation connection alone does not let her book a procedure.
The documented triggers signal that something moved, without being enough to place an appointment. GOrendezvous
She answers from the requests and records of your clinic you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich new projects were captured this week, and for which exact service?
She retrieves requests against your approved catalogue. She does not determine which procedure suits a person.
Which reported reactions are still waiting on a reply from the clinical team?
She reads the requests passed along and their status. She assesses no reaction herself.
Which slots freed this week were taken up by the waiting list?
Add-onWith Availability and recalls: slots offered, accepted, honoured. Without the option, she keeps no waiting list.
Which deposits sent this week have not been received yet?
Add-onWith Deposits and payments: the link sent and its real status. Without the option, she tracks no payment.
Your exact services, the professional and equipment each one takes, which ones require a prior consultation, your deposit and cancellation policy, your approved preparation, and the clinical escalation channel after a treatment.
Name and contact preference, consultation or follow-up after a procedure, the exact service from your approved catalogue, professional and resources needed, last known procedure where the authorised file shows it, and any commercial agreement kept apart from care.
The consultation is booked, approved preparation is sent, and the proposal validated by your clinical lead circulates in its current version. A question stays visible until it is answered; a refusal stops the sequence instead of continuing it.
A receptionist who answers in both languages while you treat, sorts requests apart, holds your schedule by your rules and passes the rest to your clinical team. No setup fee, and you keep your number.
She does not directly book a procedure you flagged as requiring a prior opinion.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Who requested a consultation before a first treatment?
She retrieves the requested service and stage. She decides neither medical eligibility nor the appropriate treatment.
Beyond the base plan. Each one is added on purpose, separately from the base. None switches on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Answer administrative Instagram enquiries and offer the required consultation before treatment.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Access runs through an approved partner programme; direct calendar posting is ruled out by the vendor’s published article.
Connection runs on private invitation with a business key; the documented triggers alone do not allow booking.
This is the structural pain point of your sector, and it is documented as such: during a procedure you cannot pick up. An injection, a laser treatment, a facial take thirty to ninety minutes, and during that window every call goes to voicemail.
Your clientele, meanwhile, shops around. They compare clinics, read reviews, send a message and expect a quick answer. When your callback comes the next morning between two clients, the consultation may already be booked elsewhere.
Your receptionist answers while you work. She captures the project and the contact preference, books the consultation the procedure requires — because the price depends on the assessment, and some procedures cannot be booked without an opinion first — and respects the resource and equipment needed. She gives no opinion, promises no outcome, and does not mix commercial follow-up with care follow-up.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Health & careOnly if you flagged that procedure as bookable without an opinion. Procedures you flag as requiring a prior consultation are routed to the consultation, not to a treatment slot.
She gives what your approved catalogue displays, and nothing more. For a procedure whose amount depends on the assessment, she explains that and offers the consultation — which is how the sector research describes the real mechanics of your market.
She advises nothing, does not minimise, and passes it to your clinical team per your protocol. Any commercial follow-up running for that person stops — the failure case the practice situation documents.
They are two separate tracks in the configuration: a project decision and a procedure follow-up do not mix, and a refusal stops the commercial sequence without touching the care file.
Yes, exactly as you wrote it. She states it before booking, applies it with no improvised exception, and your payment provider’s link travels with the booking once you switch the option on.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberMedical aesthetics clinics
