Families compare several residences and call when they can. Your receptionist answers about units, services and tours from what you approved, books the tour, and leaves rent, the lease and any assessment to the residence.
$69 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
On the evening a family looks for a place for their mother, someone answers. Zenvox is an AI receptionist for retirement homes and seniors’ residences across Canada. She answers in English or French, records who is calling and for whom, the type of unit and the services wanted in the family’s own words, and books the tour in the slots you open. She quotes no rent, no price and no lease term, and promises no unit. The Clinics & home care base is $69 CAD a month with 50 Standard calls and one local number, no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
On Monday morning, management finds the tour in Thursday’s calendar and the summary: the daughter, her 82-year-old mother, a one-bedroom with meals, some help with medication in the family’s words. No rent was quoted and no unit was promised.
Sunday, 7:30 p.m. The residence front desk is closed. A woman calls about her mother.
ReceptionistGood evening, seniors’ residence. Let me start with your name and a number where I can reach you.
CallerNathalie Côté, 613 555-0184. I am looking for a place for my mother, she is 82 and she lives alone. Do you have a one-bedroom with meals?
ReceptionistI am noting: for your mother, a one-bedroom, with meals. The residence offers one-bedroom units and a meal service; the rent and the cost of services are presented by the residence, with the lease. Does she need help day to day? I will note it in your words, without assessing.
CallerA little help with her medication, mostly. Will you be able to take her?
ReceptionistI cannot tell you that: the residence assesses it with you and your mother. I can book you a tour, Tuesday at 2 or Thursday at 10.
CallerThursday, with my mother.
ReceptionistBooked for Thursday at 10, for you and your mother. You will get the confirmation by text.
She is looking for a place for her mother, who lives alone. She records who is calling, the relationship to the older person, the timing, the unit type and the services wanted in the family’s words, and books the tour in your slots. She does not assess autonomy.
She answers from what you approved: unit types and services offered. Rent and the cost of services stay with the residence, which presents them with the lease; if the family insists, she takes a callback request.
She does not confirm that someone lives at the residence and gives no news without the authorisation on file. She takes the message and passes it to staff.
A fall, someone unwell, a resident who cannot be found: she tells the caller to dial 911 and alerts your on-duty staff, without triaging or reassuring.
She records the complaint as it is said and passes it to management, without taking a position. Alleged mistreatment reaches you as an alert.
She finds the tour, offers another open slot and confirms with the family. If the older person is coming too, she notes it.
A family comparing residences, a relative asking for news, a concern about a resident: she answers from what you approved, books the tour and leaves rent, the lease and any assessment to the residence.
She takes the name and a callback number, then the caller’s relationship to the older person.
The daughter, the son or the older person themselves: the request says who speaks for whom.
She records for whom, by when and the type of unit wanted.
A place for the spring and a place for next month do not call for the same callback.
She records the services wanted in the family’s own words, assessing nothing.
“Some help with her medication” stays a request; the assessment belongs to the residence.
She answers about units and services from what you approved.
What the residence has not written, she does not make up.
She explains that rent and the cost of services are presented by the residence, with the lease.
In Quebec, the lease follows the housing tribunal’s mandatory form, and its schedule states the cost of each service.
She takes a callback request when a family insists on a price.
Management calls back with the figures from its own lease, not the receptionist.
She records the request with its date when no unit is free.
No unit is promised: the date serves the residence’s callback.
She books the tour in the slots you open and records who will attend.
If the older person is coming too, management knows before opening the door.
She moves a tour to another open slot and confirms with the family.
The family keeps its tour, even when the time changes.
She sends the confirmation and the reminder before the tour.
The address and time arrive by text, with no health information.
She tells the caller to dial 911 and alerts your staff as soon as danger to a resident is described.
She does not triage or reassure: on-duty staff take over.
She takes a message from a relative asking for news, without confirming that the person lives at the residence.
Only the authorisation on file allows anything to be said about a resident.
She passes a complaint or alleged mistreatment to management, as an alert.
The caller’s words are kept as said; she characterises nothing.
Each of these options is added separately, when it is useful to you.
She offers a freed unit to the families on your waitlist.
Families on the list are reached in the order of your criteria, and their answer updates the request. Availability and recalls
She answers families who prefer to write, on your website and by text.
The written answers are the ones you approved for the phone. Text and website chat
She answers from your residence’s calls and requests. A question about an option applies only if you switched it on.
The questionWhich families toured this month, and for which unit type?
She retrieves the tours, the caller’s relationship, the unit type and the services wanted. She says nothing about anyone’s autonomy.
Which weekend calls asked for a price?
She reads back the callback requests and the unit type. She quotes no amount.
Which families are waiting for a free unit?
Add-onWith Availability and recalls: the list and the dates of each request. Without the option, she reads back the requests recorded with their date.
Your unit types, the services offered as you describe them, your tour slots, who to alert by day and by night, and the sentence she says when someone asks for a price. You can change all of it from the app.
Danger goes to 911 and to staff. Otherwise: name and callback, relationship to the older person, for whom and by when, unit type, services wanted in the family’s words, tour wanted and who will attend, how the family heard of you, language.
The tour is in your calendar, the confirmation goes to the family, and the summary is waiting. A complaint, alleged mistreatment or an eligibility question reaches you as an alert, not at the end of the day.
A receptionist who answers families in both languages when the front desk is busy or closed, books tours in your calendar and leaves you a written summary. No setup fee, and you keep your number.
She quotes no rent, no service price and no lease term: the residence presents its lease and its costs itself.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which families toured this month, and for which unit type?
She retrieves the tours, the caller’s relationship, the unit type and the services wanted. She says nothing about anyone’s autonomy.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Answer families comparing residences in the evening on your website, from the approved units and services, and offer a tour.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Families do the searching. In Quebec, the public legal-information service puts it plainly: for a private residence, neither the local health clinic, nor the government, nor Santé Québec is involved, and families are advised to visit several residences before choosing. The residence phone rings while the family compares, in the evening as on weekends, and an unanswered question sends them to the next residence.
What is said on the phone is about health — a parent’s autonomy, medication, the help they need — but the contract is a lease. In Ontario, a retirement home must hold a licence from the Retirement Homes Regulatory Authority; in British Columbia, assisted living residences register with the provincial registrar. In Quebec, the lease follows the housing tribunal’s mandatory form, with a mandatory schedule that lists the services and states the cost of each, and the name “private seniors’ residence” is reserved to residences holding a government certificate, listed in a public registry.
Your receptionist answers from what you approved — unit types, services offered, tour slots — and books the tour. She quotes no rent, no service price and no lease term: the residence presents them itself, with the lease. She does not assess autonomy, promises no unit, and says nothing about a resident without authorisation on file. Danger to a resident goes to 911, and your staff are alerted.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for clinics and home care in CanadaNo. She quotes no rent, no service price and no lease term. In Quebec, a private seniors’ residence lease follows the housing tribunal’s mandatory form, and a mandatory schedule states the cost of each service: the residence presents them. When a family insists, she takes a callback request.
That she cannot say: the residence assesses with the person and their family, and a residence may refuse a place when someone needs services it does not offer. She records the needs in the family’s words and offers a tour.
She does not confirm that someone lives at the residence and gives no news without the authorisation on file. She takes the message and passes it to staff, who call back.
She records it as it is said and passes it to management, without taking a position. In Quebec, a tenant of a private seniors’ residence can file a complaint with the complaints commissioner if they feel their rights are harmed; alleged mistreatment reaches you as an alert.
She answers with the words you wrote. In Ontario, retirement homes are licensed by the Retirement Homes Regulatory Authority; in Quebec, the name “private seniors’ residence” is reserved to residences holding a government certificate, and a public registry lets anyone check a residence. Zenvox does not claim a licence on your behalf.
She books in the slots you open, weekends included if you open them. She confirms with the family and notes who will attend.
Yes. You forward the residence line to Zenvox in the evening and on weekends, or when the front desk is busy.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Seniors’ residences
