You have a dog on the table when the phone rings. Your receptionist notes the breed, size, coat and mats, books the time your grid calls for with the right groomer, and points anything that is not grooming to the vet.
$29 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
You have a dog on the table when the phone rings. Zenvox is an AI receptionist for grooming salons and independent groomers across Canada, answering in your name in English or French: she notes the breed, size, coat and mats, and books the time your price grid calls for. Dental scaling, sedation and health questions stay with the veterinarian. It is $29 CAD a month with 50 Standard calls and a local number, no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
The text you get
New appointment — Thursday 9 a.m., with Julie. Biscuit, poodle cross, about 12 kilos. Mats behind the ears, last groom in the spring. Vaccination record requested. Callback: Nadia Ouellet, 613 555-0142.
The appointment lands in Julie’s calendar with the time set for a first groom with mats. Julie reads the summary between two dogs: poodle cross, about 12 kilos, mats behind the ears, last groom in the spring, vaccination record to bring. No price was promised on her behalf.
Tuesday, 10:40 a.m. Julie has a Bernese on the table, wet to the shoulders. A new client calls about her poodle cross.
ReceptionistBel-Air Grooming, good morning. Let me take your name and a callback number first.
CallerNadia Ouellet, 613 555-0142. My poodle cross needs a cut, and he has mats.
ReceptionistNoted. What is his name, roughly how much does he weigh, and where are the mats?
CallerBiscuit, about 12 kilos. The mats are behind his ears. His last groom was in the spring.
ReceptionistThank you. For a first groom with mats, the salon books Julie’s long slot. I can offer Thursday at 9. The price is confirmed once the coat is seen, and the salon asks for the vaccination record on arrival.
CallerThursday at 9 works.
The caller mentions mats behind the ears and under the legs. The receptionist notes where, since when, and the date of the last groom. She promises neither to keep the length nor a shave-down: that decision is made on the table, under your written rule, and any extra charge follows your grid.
She records what the owner states — age, past bite, muzzle, known health condition — without judging the animal. Under your rule, she books a quiet slot or passes the request to you to decide.
Dental scaling is not grooming: in Quebec, it is an act reserved to veterinarians. She does not book it, points the caller to the animal’s vet and notes the request for you.
The animal’s name, groomer and usual cut are on file. She offers a slot with the same groomer, on the rhythm you set for that dog, and confirms by text.
She answers from the status you updated in the app. Without a status, she takes a message for you: she does not invent a pickup time.
She describes the animal before booking, applies your grid and your rules, and leaves the scissors, the final prices and the animal’s health to the right people.
She takes the name and callback number before talking about the animal.
A groomer with wet hands calls back later; the number is noted from the first sentence.
She notes the species, name, breed, size and coat, in the owner’s words.
How long a groom takes depends on the animal; a breed name alone does not tell you.
She answers about your services, the animals you take and your vaccine requirements, as you wrote them.
“Do you take cats?” gets your answer, not a guess.
She gives the price from your grid when size and coat allow it, and otherwise says it is confirmed once the animal is seen.
A matted coat described over the phone is not priced blind.
She offers the slot with the length your grid sets, with the groomer asked for.
A full groom booked into a short slot pushes back the whole salon day.
She accounts for the tables, tubs and groomers you declared as resources.
Two large dogs at the same time need two stations, not one.
She marks as a request to confirm a first groom that your rule wants to see before booking.
You keep the decision on an animal nobody at the salon has seen yet.
She sends the confirmation and reminder by text, with the vaccination record if you require it.
The owner arrives with the proof you ask for, not with a question.
She records a past bite, a muzzle or a health condition as the owner states them.
Your rule decides the slot or the acceptance; she does not judge the dog.
She points any request for dental scaling, sedation or care to the animal’s vet.
In Quebec, dental scaling is an act reserved to veterinarians: it does not go into your calendar.
She passes a complaint or an animal hurt after a groom to you right away, without assessing anything.
The owner is pointed to their vet, and you get the exact words of the call.
She answers “Is he ready?” from the status you updated, or takes a message.
No pickup time is made up at the end of the day.
Each of these options is added separately, when it is useful to you.
She offers the next appointment on the rhythm you set for each dog.
The regular client comes back to the same groomer without having to think about it. Rebooking and retention
She offers a cancelled slot to the salon’s waiting list.
A last-minute gap gets filled instead of staying empty. Rebooking and retention
She sends your provider’s deposit link with the confirmation of a long groom.
The follow-up stops as soon as the payment lands. Deposits and payments
Without connected software, she keeps the calendar she books into and sends you every appointment.
No second calendar is presented as synced.
She carries on by text or on your website the request started on the phone.
The animal described during the call stays in the same request. Text and website chat
She answers from the calls, requests and salon information you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich new clients described a matted coat this week?
She reads back the requests recorded, with where the mats are and the last groom stated. She does not assess the coat.
Which dogs are past their usual grooming interval?
She finds the last groom date and the interval you set in your requests and appointments. She does not see appointments made outside Zenvox.
Which cancelled slots were offered to the waiting list?
Add-onWith Rebooking and retention: the offers sent and their replies. Without the option, she keeps no waiting list.
Your services — bath, cut, clip, dematting, nail trim —, the time by size and coat, the animals you take, your vaccine requirements if any, your rule for matted coats and your cancellation policy. You change any of it from the app, whenever you want.
Name and callback number first, in case the line drops. Then the animal: species, name, breed, size, coat, mats, age and stated temperament. She offers the slot with the right length, with the groomer asked for.
The confirmation goes out by text, a reminder runs before the visit — with the vaccination record if you require it —, and the call summary waits for you in the app. The next appointment is offered at the interval you set.
A receptionist who answers in your name, in both languages, describes the animal with your questions and books the appointment into your calendar. No setup fee, and you keep your number.
She gives no firm price outside your grid: a coat nobody has seen is priced at the salon.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which dogs are past their usual grooming interval?
She finds the last groom date and the interval you set in your requests and appointments. She does not see appointments made outside Zenvox.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
The owner replies to the reminder or confirms the appointment by text, in the same request as the call. Autonomous conversation is optional; the confirmation and reminder are already included.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
A groomer does not leave a dog alone on the table to go answer the phone: it can jump, slip or be left damp. Meanwhile, the caller wants a spot and a price, and describes the animal in their own words: a poodle cross, a shepherd that sheds, a cat that hates the dryer.
How long a groom takes and what it costs depend on the animal: its size, its coat, the state of its hair. Your receptionist asks the questions from your price grid, writes down what the caller says and books the slot with the right length, with the groomer asked for. When your rule is to see the animal before quoting, she says so instead of inventing an amount.
She stays on the grooming side. Teeth cleaning, sedation, a red patch or a worrying ear belong to the veterinarian: she points the caller to the animal’s own vet and passes on to you what was said.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for salons, gyms and class studiosSalons, studios and schools: answering when your hands are busyYes, the ones in your grid, as you wrote them. When the price depends on the state of the coat, she says so and adds that it is confirmed once the animal is seen. She invents no amount.
She does not book it. In Quebec, dental scaling is an act reserved to veterinarians; she points the caller to the animal’s vet and notes the request for you.
If your salon requires them, she says so and reminds the owner to bring the record. She notes what the owner states; the proof is shown at the salon. She does not say whether a vaccine is enough: that is a question for the animal’s vet.
She notes the address, parking and access, with no door code, and books within the slots you open by area. The order of your route stays in your software or in your hands.
She writes it down as the owner describes it, with the muzzle if there is one, without judging the animal. Your rule decides what comes next: a quiet slot, or the request passed to you to accept or decline.
Yes. You forward your line to Zenvox whenever you want — all the time, only when you do not pick up, or on a schedule.
Yes. Grooming software such as Gingr, MoeGo, Vagaro or DaySmart Pet keeps each animal’s profile and the salon calendar. When yours connects, it stays the system of record; otherwise, Zenvox keeps the calendar the receptionist books into and sends you every appointment, without presenting a second calendar as synced.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Dog and cat grooming
