“I have a tattoo idea”
She notes the idea, style, placement and size, asks whether it is a first tattoo or a cover-up, and books a consultation with the artist asked for, under your rule. Reference images are looked at during the consultation.
Tattoo and piercing studios
The artist is mid-session when the phone rings. Your receptionist notes the project, style, placement and the artist asked for, books the consultation in that artist’s calendar, and repeats your age and deposit policies as you wrote them.
$29 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
The artist is mid-session, gloves on, when the phone rings. Zenvox is an AI receptionist for tattoo and piercing studios across Canada, answering in your name in English or French: she notes the project, style, placement and the artist asked for, books the consultation and sends the deposit link your policy calls for. She gives no tattoo price and no aftercare advice, and repeats your age policy rather than the law. It is $29 CAD a month with 50 Standard calls and a local number, no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
The text you get
Consultation booked — Wednesday 11 a.m., with Alex. Cover-up on the forearm, about the size of a business card, in colour. Deposit link sent. Callback: Sarah Pelletier, 416 555-0128.
The project noted, the consultation booked, no price announced
The consultation lands in Alex’s calendar. Between two clients, he reads the summary: cover-up on the forearm, about the size of a business card, in colour, consultation on Wednesday. No price was announced on his behalf, and the deposit link went out under the studio’s policy.
Read the full conversation
Friday, 2 p.m. Alex has been in session since noon. A caller wants to cover an old tattoo on her forearm.
ReceptionistFine Line Studio, good afternoon. Let me take your name and a callback number first.
CallerSarah Pelletier, 416 555-0128. I would like to cover an old tattoo on my forearm.
ReceptionistNoted. Roughly how big is it, and are you thinking colour or black and grey? Do you have an artist in mind?
CallerAbout the size of a business card. Colour, probably. Someone told me about Alex.
ReceptionistAlex does cover-ups. I am booking you a consultation with him on Wednesday at 11. The price is set with him at the consultation, and the studio asks for a deposit to hold the session: I am texting you the link.
CallerPerfect, thank you.
For the requests you receive
“I am 16, is that possible?”
She reads your age policy as you wrote it, without legal advice. If a child under 14 calls, she takes only a callback for a parent.
“My healing worries me”
Redness, swelling, discharge: she gives no opinion. She reads your written aftercare instructions, suggests Info-Santé 811 or a medical visit if the person asks what to do, and alerts you.
Other requests you can delegate
“Is your artist taking clients?”
She answers from the artist’s calendar or the rule they wrote — waiting list, styles they take —, and records the request for them. She does not promise the artist will take the project.
Piercings and jewellery changes
She answers from the piercer’s hours and your walk-in policy, notes the placement and the jewellery, and books with the piercer when you take appointments.
What she does for your tattoo and piercing studio
She records the project the way the artist will need it, applies your age, deposit and aftercare policies as written, and leaves the price and the design to the artists.
When someone calls with a project
She takes the name and callback number before talking about the design.
The artist in session calls back later; the number is there from the first sentence.
She records the idea, style, placement, size and colour.
The consultation starts with a project already described, not with a blank page.
She answers about your artists, their styles and who does cover-ups, as you wrote them.
“Who does realism?” gets your answer, not a guess.
She books the consultation in the calendar of the artist asked for.
Each artist has their own calendar; the consultation lands in the right one.
When your policies apply
She reads your age policy, without legal advice.
The studio’s rule is repeated as written, not the law.
She takes only a callback for a parent when a child under 14 calls.
A child’s information is not collected from the child directly.
She states your deposit, rescheduling and cancellation policy.
An exception on a deposit stays your decision, passed on with the request.
When healing worries someone, or a client complains
She alerts you right away about a healing concern or a complaint, with the exact words of the call.
You call the person back already knowing what they said.
She reads your written aftercare instructions and suggests Info-Santé 811 if the person asks what to do.
No health advice is improvised over the phone.
She passes a touch-up request or a question about their work to the artist concerned.
A touch-up is discussed with the person who did the tattoo.
Deposits, touch-ups and freed slots
Each of these options is added separately, when it is useful to you.
- Add-on
She sends your provider’s deposit link with the session confirmation.
The session is held by a deposit actually received, and the follow-up stops at payment. Deposits and payments
- Add-on
She offers a long cancelled slot to the artist’s waiting list.
A last-minute cancellation does not leave an empty afternoon. Rebooking and retention
- Add-on
She sends the reminder for a touch-up or the next session at the time you set.
A multi-session project keeps its rhythm without you having to think about it. Rebooking and retention
When the person writes, and if you already use software
Without connected software, she keeps the consultation calendar and passes every request to you.
No second artist calendar is presented as synced.
- Channel
She answers Instagram messages about your artists and the consultation, and records the project.
The written request joins the same file as the call.
- Channel
She carries on by text the request started on the phone.
The project described during the call stays in the same request when the person prefers to write. Text and website chat
What she does not do, at a tattoo and piercing studio
- She gives no tattoo price.
- She promises no date without the artist’s calendar, nor that a project will be taken.
- She does not say what the law allows a minor.
- She neither refunds nor transfers a deposit outside your policy.
- She gives no aftercare advice and promises no healing outcome.
What you can ask her yourself
She answers from the calls, requests and studio information you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich consultation requests are waiting for a specific artist?
She reads back the projects recorded, with the style, placement and artist asked for. She does not decide who takes a project.
Which healing concerns were reported this week?
She reads back the calls where healing was a worry, with the person’s words. She assesses nothing.
Which of this week’s deposits have not been paid?
Add-onWith Deposits and payments: the real status of each link sent. Without the option, she sends no link.
What happens to the request
You write your policies once
Your artists and their styles, the consultation rule, your deposit and rescheduling policy, your age policy, your written aftercare instructions, and the piercer’s hours.
She records the project for the artist
Name and callback number first. Then tattoo or piercing, the idea, style, placement, size, colour, the artist asked for and the times that work. She books the consultation and, if your policy calls for it, texts the deposit link.
The artist reads the summary between sessions
The consultation is in their calendar, with the project recorded. The confirmation and reminder go out by message. A healing concern or a complaint reaches you right away.
What the Salons, gyms, classes & shops base covers
A receptionist who answers in your name, in both languages, records the project for the artist and books the consultation in their calendar. No setup fee, and you keep your number.
- Calls answered in French and in English, following the caller
- Your artists, their styles and your policies, stated as you wrote them
- The project recorded: idea, style, placement, size, colour, artist asked for
- Consultations and piercings booked in the right person’s calendar
- Confirmation and reminder by message, and your aftercare instructions read as written
- A written summary after every call, readable in the app, and the option to ask her what happened
She gives no tattoo price: the artist sets it, under your rule.
Decisions that stay with you
- She promises no date with an artist without their calendar, nor that they will take a project.
- She does not say what the law allows a minor: she repeats your age policy.
- She neither refunds nor transfers a deposit outside your written policy.
- She gives no health or aftercare advice beyond your written instructions, and promises no healing outcome.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which consultation requests are waiting for a specific artist?
She reads back the projects recorded, with the style, placement and artist asked for. She does not decide who takes a project.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Instagram messages
Answer Instagram messages about your artists, styles and consultations, and record the project in the same file as the calls.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Mid-session, gloves on
A tattoo session does not stop for a phone call: the artist has gloves on, the needle in hand and a client’s skin in front of them. The caller has an idea in mind and wants to know who can do it, when, and for what price.
Your receptionist records the project the way the artist will need it: the idea, style, placement, approximate size, colour or black and grey, a first tattoo or a cover-up, the artist asked for. She books the consultation in the artist’s calendar, and the deposit link goes out under your policy. The price of a tattoo is set by the artist.
In Quebec, no law bars tattoos or piercings before 18, and each studio can set its own policy. She repeats yours, as you wrote it, and does not say what the law allows. For healing that worries someone, she reads your written aftercare instructions, suggests Info-Santé 811 and alerts you.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for salons, gyms and class studiosSalons, studios and schools: answering when your hands are busyTattoo and piercing studios — your questions
Does she give prices?
Not for a tattoo: she says the artist sets the price, under your rule — at the consultation, or with a minimum if you wrote one. For a piercing or jewellery on your list, she gives the listed price.
What does she tell a minor?
Your age policy, as you wrote it, without legal advice. In Quebec, no law bars tattoos or piercings before 18, and each studio sets its own rule. If a child under 14 calls, she takes only a callback for a parent.
Does she take deposits?
With the Deposits and payments option, she sends your provider’s link with the confirmation and follows the request through to payment. Without the option, she states your policy and records what was agreed. She takes no card number over the phone.
What does she do if a client mentions an infection?
She gives no opinion. She reads your written aftercare instructions, suggests Info-Santé 811 or a medical visit if the person asks what to do, and alerts you with the exact words of the call.
Does she know which artist does which style?
She knows what you write: the artists, their styles, who does cover-ups, who is not taking new clients. A request outside your styles is passed to you rather than booked.
Do I keep my number?
Yes. You forward your line to Zenvox whenever you want — all the time, only when you do not pick up, or on a schedule.
The studio already has booking software. Do we keep it?
Yes. Software such as Vagaro or Square Appointments keeps each artist’s calendar, intake forms and deposits. When yours connects, it stays the system of record; otherwise, Zenvox keeps the consultation calendar and passes every request to you.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Tattoo and piercing studios