“My dog reacts to other dogs”
She records the situation in the caller’s words and asks whether the dog has bitten before, without judging it. Your rule decides: an assessment or a private session first, rather than a group.
Dog training
You are mid-class when the phone rings. Your receptionist notes the dog, its age, what the caller describes and the format wanted, books the assessment in your slots, and leaves the right group for you to decide.
$29 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
During your class, the phone rings about the next puppy. Zenvox is an AI receptionist for dog trainers and training schools across Canada, answering in your name in English or French: she notes the dog, its age, what the caller describes and the format wanted, takes the enrolment request and books assessments into your slots. She judges no dog and gives no training advice. It is $29 CAD a month with 50 Standard calls and a local number, no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
The text you get
Assessment booked — Tuesday 6 p.m. Ozzy, two years old, shepherd cross. Barks and pulls at the sight of other dogs, no bite reported. Asked for the group class. Callback: Mark Gingras, 506 555-0193.
The dog described without judgment, the assessment booked
The assessment lands in Sophie’s calendar. At the break, she reads the summary: Ozzy, two years old, shepherd cross, barks and pulls at the sight of dogs, no bite reported. Nobody promised a spot in the group on her behalf.
Read the full conversation
Saturday, 9:30 a.m. Sophie is teaching her obedience class in the gym. An owner calls about a dog that reacts on walks.
ReceptionistNorth River Dog Training, good morning. Let me take your name and a callback number first.
OwnerMark Gingras, 506 555-0193. My dog Ozzy barks and pulls as soon as he sees another dog. I would like to sign him up for the group class.
ReceptionistNoted. How old is Ozzy, and what breed or size is he? Has he ever bitten a person or an animal?
OwnerHe is two, a shepherd cross. No, he has not bitten anyone.
ReceptionistThank you. For a dog that reacts to other dogs, the school starts with a private assessment before any group. I can offer Tuesday at 6 p.m. Sophie then confirms the format that suits Ozzy.
OwnerTuesday at 6 works for me.
For the requests you receive
“When does the next puppy class start?”
She answers with the start date and your enrolment conditions as you wrote them — age, vaccination record —, notes the puppy and takes the enrolment request. The spot is confirmed from your list.
“The city says my dog needs training”
A municipality can impose measures on a dog declared potentially dangerous. She notes the municipality, the measures the caller reads out and the deadline, and passes the request to you as a priority. She does not interpret the notice and does not say a class will satisfy it.
Other requests you can delegate
“My dog just bit someone”
If a person is injured, she tells the caller to dial 911 or seek care, then alerts you. Otherwise the request becomes a priority message for you. She gives no advice about reporting.
A health question
A dog that limps, is in pain or whose behaviour changes suddenly: she points the caller to the dog’s vet, as you wrote, instead of offering a class.
What she does for your dog training school
The dog is the student, the owner is the one calling. She describes the dog without judging it, applies your enrolment rules and leaves every group decision to you.
When an owner calls about a class
She takes the owner’s name and number before talking about the dog.
You call back after class; the number is noted from the start.
She notes the dog’s name, age, breed or size, and the reason for the call.
A puppy class and a consultation for a reactive dog are not organised the same way.
She answers about your classes, start dates, locations and method, in the words you wrote.
The question about your method gets your sentence, not an opinion.
She takes the enrolment request for the next session under your written conditions.
The spot is confirmed from your list, not during the call.
When the dog needs a closer look
She records what the caller describes — pulling, barking, growling — and whether the dog has bitten before.
The owner’s words reach you as they were said; she does not label the dog.
She books an assessment or a private session into your slots when your rule calls for one before a group.
A reactive dog does not join a group on the strength of a phone call.
She accounts for the location, at your centre or at home, and the trainer available.
An in-home session needs the address and the travel time inside the slot.
She sends the session confirmation and reminder by message.
The owner arrives with the vaccination record if your school asks for it.
When there is a notice, a bite or a health question
She notes the municipality, the measures read out and the deadline of a municipal notice.
The deadline set by the city goes to the top of your callbacks.
She passes a recent bite to you as a priority, and says to dial 911 if a person is injured.
No advice about reporting: safety first, then you.
She points a health question to the dog’s vet, as you wrote.
A sudden change in behaviour goes to the vet first, as Québec.ca recommends.
Sessions, packages and deposits
Each of these options is added separately, when it is useful to you.
- Add-on
She keeps sessions, levels and each dog’s path in one file.
Re-enrolment at the next level starts from the previous session’s file. Courses and progression
- Add-on
She tracks private-session packages, the sessions on record and the renewal.
Remaining sessions come from the rights on record, not from the client’s memory. Memberships and packages
- Add-on
She sends the deposit link with the confirmation of a spot in a session.
A spot in a session is held with a deposit actually received. Deposits and payments
When owners write, and if you already use software
Without connected software, she keeps the calendar of assessments and private sessions, and passes enrolments to you.
Your session list stays where you keep it.
- Channel
She answers from your Facebook Page about your classes and start dates.
The written enrolment request lands in the same file as the calls.
What she does not do, in dog training
- She gives no training advice and no opinion on behaviour.
- She does not say a problem is behavioural rather than medical.
- She promises no result.
- She does not say a class satisfies a municipal notice.
- She admits no dog to a group on your behalf.
- She recommends no collar or tool.
What you can ask her yourself
She answers from the calls, requests and school information you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich dogs are waiting for an assessment before joining a group?
She reads back the requests, with what the owners described and the answer about bites. The group decision stays yours.
Which owners have a municipal notice with a deadline?
She reads back the requests recorded with the municipality and the deadline. She does not interpret notices.
Which dogs from the puppy session have not re-enrolled at the next level?
Add-onWith Courses and progression: each dog’s path from one session to the next. Without the option, she does not keep the path.
What happens to the request
You write your sessions and rules once
Your classes and their start dates, your levels, your enrolment conditions, your private sessions and their slots, your method in your own words, and what must go through an assessment before a group.
She describes the dog without judging it
Name and callback number first. Then the dog, the reason for the call, what the caller describes, a past bite or not, the format wanted and the days that work. She books an assessment or a private session into your slots, or takes the enrolment request.
You decide on the group
The request reaches you with the call summary. You confirm the spot or offer an assessment; the confirmation and reminder go out by message. A municipal notice or a bite goes to the top of the list.
What the Salons, gyms, classes & shops base covers
A receptionist who answers in your name, in both languages, takes enrolment requests, books your assessments and private sessions, and leaves every dog to you. No setup fee, and you keep your number.
- Calls answered in French and in English, following the caller
- Your classes, start dates and enrolment conditions, stated as you wrote them
- The enrolment request recorded with the dog, the reason and the format wanted
- Assessments and private sessions booked into your slots, with confirmation and reminder
- Municipal notices and bites passed on as a priority
- A written summary after every call, readable in the app, and the option to ask her what happened
She gives no training advice and no opinion on a dog’s behaviour.
Decisions that stay with you
- She does not say a problem is behavioural rather than medical: the health question goes to the vet.
- She promises no result.
- She does not say a class satisfies a municipal notice, and does not interpret the notice.
- She admits no dog to a group on your behalf.
- She recommends no collar or tool, and does not say you are certified unless you wrote it.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which dogs are waiting for an assessment before joining a group?
She reads back the requests, with what the owners described and the answer about bites. The group decision stays yours.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Facebook Messenger
Answer from your Facebook Page about your classes and start dates, and record the enrolment request in the same file as the calls.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
You are mid-class when the phone rings
You have a group of dogs and their owners in front of you, or a reactive dog at the end of the leash in a private session. You do not pick up. The caller wants to know when the next puppy class starts, or is looking for help with a dog that pulls, barks or growls.
Your receptionist takes the request the way you would: the dog’s name, age, breed or size, what the caller describes in their own words, a past bite or not, and the format wanted — group or private session, at your centre or at home. She applies your enrolment rules and leaves the right group for the dog to you.
In Quebec, dog training is not a regulated occupation: so she does not say you are certified or a member of an association unless you wrote it. And when a question touches the dog’s health, she refers the caller to the vet, as Québec.ca recommends.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for salons, gyms and class studiosSalons, studios and schools: answering when your hands are busy
Dog training — your questions
Can she sign a puppy up for my next session?
She answers with your start date and conditions, notes the puppy and takes the enrolment request. The spot is confirmed from your list; with the Courses and progression option, the session and the dog’s path stay in the same file.
What does she do with a reactive dog whose owner wants a group class?
She records the situation without judging the dog and applies your rule: an assessment or a private session first, if that is what you wrote. The group is your call.
What if the city requires training?
She notes the municipality, the measures the caller reads out and the deadline, and passes the request to you as a priority. She does not say a class will satisfy the municipality: it is up to you to see what you can offer.
Can she say I am certified?
She says what you wrote, and nothing more. In Quebec, dog training is not a regulated occupation: a membership or certification is named only if you hold it.
“Does my puppy need all his shots?” What does she answer?
She reads your school’s rule as written. For the puppy’s protection, she refers the caller to its vet; she does not settle the question herself.
Do I keep my number?
Yes. You forward your line to Zenvox whenever you want — all the time, only when you do not pick up, or on a schedule.
I already use software for my classes. Do I keep it?
Yes. Software such as Gingr or PetExec manages classes, packages and each dog’s progress. When yours connects, it stays the system of record; otherwise, Zenvox keeps the calendar of your assessments and private sessions, and passes enrolment requests to you.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Dog training