Chair or room rental
One roof, separate accounts. Your receptionist works from your catalogue, your durations, your cancellation policy and your own payments. The host salon inherits no access to your contacts.
Independent beauty professionals
Your client is in the chair when another caller asks for a service with an uncertain duration. Your receptionist captures the request, follows your own service catalogue and books the necessary consultation, even when you share premises with other independent professionals.
$29 CAD / month · 50 Standard calls · 1 local number
When calls spikeNovember and December — the holiday party seasonApril to June — weddings and graduationsLate August — back to school
Keep your clients and calendar under your own rules
The booking lands in Karine's calendar with the right duration, not in the salon's. Karine reads the summary between two clients: name, service, first visit, no reaction reported.
Read the full conversation
Thursday, 4:05 p.m. Karine rents a chair on Masson Street. She has a client mid-processing. A new client dials the number shown on her Google profile.
ReceptionistStudio Masson, good afternoon. Let me take your name and a callback number first.
CallerMelanie Gagnon, 514 555-0173. I would like a balayage.
ReceptionistNoted. Is this a first visit with Karine, and have you ever had a reaction to a colouring product?
CallerFirst time, and no reaction. Saturday would be ideal if you have anything.
ReceptionistA balayage with Karine runs three hours. I am holding Saturday at 9:30 and sending you the confirmation by text. I cannot assess your colour over the phone — Karine looks at it when you sit down.
For the requests you receive
Transformation or colour correction
A service name does not tell you how long it takes. A request like this goes to a consultation with you rather than into a one-hour slot that would derail the rest of your day.
A regular who wants her usual slot
She asks for the same thing as last time. The receptionist finds the previous service, confirms the duration instead of guessing it, and books her back in with you.
Other requests you can delegate
Mobile or in-home service
When you travel to the client, the address, the parking, the access and the working space are collected before anything is confirmed, and travel time counts inside the slot.
What she does for your chair
The moves she makes on calls from your clients, from identifying the service through to a booking in your own calendar, then what stays with you. Every line is a call your chair gets, often mid-service.
When a client calls for an appointment
She takes the name and callback number, then asks for the professional wanted — you, or a colleague in the same space.
A shared space is not a shared book; the professional asked for decides which calendar gets the request.
She identifies the requested service from your catalogue and its real duration, rather than a generic one.
Your durations belong to you; the same service name can run a different length from one chair to the next in the same space.
She finds the previous service for a client asking for the same thing as last time, and confirms the duration instead of guessing it.
A regular does not have to re-explain her service; the file tied to your calendar keeps what she already received.
When a request is meant for a colleague in the same space, she takes a message for her without opening your client file.
A shared number or space does not make a shared calendar; each professional keeps their own clientele.
When a transformation or a reaction calls for care
She sends a transformation or colour-correction request to a consultation with you rather than to a booking of guessed length.
A service name does not tell you its duration; a badly estimated booking would derail the rest of your day.
She records a reaction, redness or sensitivity as stated, without interpreting it, and alerts you.
The beauty preset bars her from interpreting a symptom; she captures and passes it on, offering no explanation of her own.
She records the address, parking, access and working space before confirming a home or mobile appointment.
Travel time counts inside the slot; a poorly prepared trip costs more than a simple delay.
The appointment booked in your own calendar
She books, reschedules or cancels an appointment within your availability and your own rules, not the host salon’s.
The slot lands in your calendar with the right duration, not in the salon’s.
She sends the confirmation by text and runs a reminder before the visit.
You read every call’s summary in the app, between two clients, with no callback needed to check.
Between appointments, with Rebooking and retention
Options added separately, when they are useful to you.
- Add-on
She offers the slot freed by a late cancellation to your waiting list.
Rebooking and retention option: a hole in your day becomes an opportunity offered, not an empty chair. Rebooking and retention
- Add-on
She sends the reminder for the next appointment on the rhythm of the service given, for a service that returns at a regular interval.
Included in Rebooking and retention: the reminder follows the service, not a generic calendar. Rebooking and retention
- Add-on
She sends the deposit link from your payment provider with the confirmation, for a long service or a group request.
Deposits and payments option: the reminder stops as soon as payment lands, with no action needed from you. Deposits and payments
When your clients write on Instagram, and if you already run Square
- Channel
She answers messages received on your professional account and prepares an appointment with you, not with a colleague in the same space.
Optional Instagram and Messenger messages: the message stays attached to your own account and your own calendar.
- Software
With Square Appointments, she locates bookings and the service catalogue documented on the vendor side; splitting the salon account from the rented chair still has to be proven on a real account.
Merchant authorisation separates buyer and seller scopes, but nothing is assumed before a real test. Square Appointments
What she does not do on your chair
- She gives no opinion on hair or skin, and makes no diagnosis.
- She does not interpret redness, swelling or a reaction: she records it and alerts you.
- She recommends no product, no active ingredient and no dose.
- She promises no cosmetic outcome.
- She does not bend your deposit and cancellation policy.
- She does not imply that an aesthetician has reviewed the request.
What you can ask her yourself
She answers from your appointments and calls. A question about an option only applies once you have switched it on.
The questionWhich clients asked for their first visit with me?
She retrieves your enquiries and requested service. Other independent practitioners’ client records remain separate.
Which requests went to a consultation instead of a direct booking?
She retrieves the transformations she sent to a consultation with you. She did not estimate their length herself.
Who is waiting for a freed slot on my waiting list?
Add-onWith Rebooking and retention: waiting clients and the requested service. Without the option, she keeps no list.
What happens to the request
You write your menu once
Your services and their real durations, your cancellation policy, your deposit if you take one, and the requests you want sent to a consultation rather than booked directly. You can change all of it at any time from the app.
She answers and qualifies
Name and callback number first, in case the line drops. Then the service wanted, first visit or returning client, the professional asked for, any allergy or sensitivity to pass on, and the times that work.
The appointment is booked and you get the file
The slot lands in your calendar with the right duration, the confirmation goes out by text, and a reminder runs before the visit. You read a written summary of every call in the app, between two clients.
What the Beauty, fitness and lessons base covers
A receptionist who answers in your name, in both languages, identifies the service being asked for and books it into your calendar. You keep your number.
- Calls answered in French and in English, following the caller
- The requested service identified from your own menu
- Booking, rescheduling or cancelling within your availability and your rules
- The professional, the duration and the working space each request needs
- Menu prices and your cancellation policy explained as you wrote them
- A written summary after every call, readable in the app, and the option to ask her what happened
She promises no cosmetic outcome.
Decisions that stay with you
- She gives no opinion on hair or skin, and makes no diagnosis.
- She does not interpret redness, swelling or a reaction: she records it and alerts you.
- She recommends no product, no active ingredient and no dose.
- She does not bend your deposit and cancellation policy.
- She does not imply that an aesthetician has reviewed the request.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which clients asked for their first visit with me?
She retrieves your enquiries and requested service. Other independent practitioners’ client records remain separate.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Instagram messages
Answer your professional account’s service enquiries and prepare an appointment with you.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Bookings, service catalogue and locations are documented. Merchant authorisation separates buyer and seller scopes; splitting the salon account from the rented chair still has to be proven on a real account.
The clientele is yours, and the phone rings at the worst moment
You rent a chair or a treatment room. The address is shared, the sign is shared, sometimes the line too — but the clientele, the calendar and the takings are yours. It is a whole business that fits in one chair, and nobody else in the space can book for you without opening the wrong book.
The phone rings during a processing time, a straight-razor shave, a gel set. These are things you do not stop halfway through without ruining the service, and that is the central constraint of this trade: an empty chair-hour cannot be made up later in the week. The caller, meanwhile, is comparing two or three professionals on Instagram and dials the next number when nobody picks up.
Your receptionist answers in your name, from your service menu and your real durations. She books into your calendar, not the shop's. And when someone is looking for the colleague at the next station, she says so, takes a message for her, and does not open her client book.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Beauty, fitness & lessonsBeauty and wellness
Independent beauty professionals — your questions
Will my colleague see my appointments?
No. A shared space or a shared line does not make a shared book. Your receptionist works from your calendar, your catalogue and your rules; a request meant for a colleague becomes a message for her, and your file stays closed.
Can she quote a price?
Yes for anything printed on your menu, while saying that hair length or treated area can move the amount and that the price is confirmed in the chair. For a colour correction or a transformation she offers a consultation with you instead of a figure.
What if my clients text me directly, as they do today?
Nothing changes. The business number stays yours, the confirmation goes out in your name, and long-standing clients keep writing to you. The receptionist picks up what you could not.
Does she take the deposit?
With the Deposits and payments option she sends the payment provider's link with the confirmation and follows the request through to its real status. Without the option she states your policy and records what was agreed.
Do I keep my number?
Yes. You forward your line to Zenvox whenever you want — all the time, only when you do not pick up, or on a schedule. You can also add a local number to separate work from personal calls.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberIndependent beauty professionals