“Do you have room today?”
She answers from the calendar and your walk-in policy as you wrote it. She offers open slots rather than a wait time she cannot guarantee.
Nail salons and nail technicians
The nail tech has her hands in a set when the phone rings. Your receptionist checks the calendar before talking about openings, books the fill with the client’s own tech, gives your list prices, and leaves any health question to the right people.
$29 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
The nail tech has her hands in a gel set when the phone rings. Zenvox is an AI receptionist for nail salons and nail technicians across Canada, answering in your name in English or French: she says whether there is room today from your calendar, books the manicure, set or fill with the right tech, and gives the prices on your list. She gives no health advice. It is $29 CAD a month with 50 Standard calls and a local number, no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
The text you get
Appointment — Thursday 5 p.m., fill with Linh. Veronica Dube, regular client, set done at the salon. Confirmation sent by text. Callback: 403 555-0157.
For the requests you receive
“My fill, with my tech”
The regular client wants her own tech. She finds who did the set and offers that tech’s open slots, with the time a fill takes on your menu.
Removing a set done elsewhere
She applies your rule for sets done at another salon, as you wrote it, and books the time that follows from it.
Other requests you can delegate
A reaction after a set
Redness, swelling, pain: she gives no opinion. She suggests Info-Santé 811 or a medical visit if the person asks what to do, 911 if it is severe, and alerts you with the exact words of the call.
A group for a wedding or a prom
She notes the date, the number of people and the services wanted, applies your deposit rule if you have one, and passes the request to you to build the schedule.
The right tech, the right length, your list prices
The fill lands in Linh’s calendar with the time set on your menu. Between two clients, Linh reads the summary: regular client, set done at the salon, fill on Thursday. The receptionist offered Linh’s real openings, without promising room elsewhere in the calendar.
Read the full conversation
Saturday, 11:05 a.m. All three stations are busy. A regular client calls about her fill.
ReceptionistSaint-Hubert Nails, good morning. Let me take your name and a callback number first.
ClientVeronica Dube, 403 555-0157. I would like my fill with Linh, this week if possible.
ReceptionistNoted. Was your set done here, with Linh?
ClientYes, she did it.
ReceptionistPerfect. Linh has two open slots: Thursday at 5 p.m. or next Saturday at 10 a.m. Which one works for you?
ClientThursday at 5.
ReceptionistI am booking you Thursday at 5 p.m. with Linh, and texting you the confirmation.
What she does for your nail salon
Your techs’ hands are busy for the whole set. She checks the calendar before talking about openings, finds each client’s own tech and applies your menu as written.
When a client calls for an opening
She takes the name and number before talking about the service.
The tech calls back after the set; the number is noted from the start.
She checks the calendar before saying whether there is room today.
An opening promised without a calendar becomes a client waiting at the counter.
She reads your walk-in policy as you wrote it.
She offers real slots, not a wait time.
She gives the prices on your list for manicures, pedicures, sets and fills.
Nail art from a photo is priced by the tech.
When the appointment is booked
She finds a regular client’s own tech and offers her open slots.
The fill is done by whoever did the set, when possible.
She books with the length your menu sets for each service.
A full set booked as a manicure throws off the whole Saturday.
She notes whether the set was done here or elsewhere, and applies your rule.
Removing a set done elsewhere does not take the time of a fill.
She sends the confirmation and reminder by text.
The client gets the time and her tech’s name before she comes in.
When it is time to stop
She records a past reaction to a product, without assessing it.
The tech reads it before taking out her products.
She alerts you right away about a reaction or pain after a service, and suggests Info-Santé 811 if the person asks what to do.
911 first if it is severe; then you, with the exact words of the call.
She passes a complaint about a set or a group request to you.
A redo or a group is decided with you, not during the call.
The next fill, and deposits
Each of these options is added separately, when it is useful to you.
- Add-on
She sends the fill reminder on the rhythm you set.
The client comes back before her set starts to lift. Rebooking and retention
- Add-on
She offers a cancelled slot to clients on the waiting list.
A Saturday gap gets filled instead of staying empty. Rebooking and retention
- Add-on
She sends the deposit link for a group or a long set, under your rule.
The prom group is held by a deposit actually received. Deposits and payments
When the client writes, and if you already use software
Without connected software, she keeps the techs’ calendar and sends you every appointment.
Your salon tool, if it connects, stays the system of record.
- Channel
She answers Instagram messages about your services, prices and openings.
A client who writes to you on Instagram gets the same answer as on the phone.
What she does not do, at a nail salon
- She promises no opening without your calendar.
- She gives no price outside your list.
- She gives no health advice.
- She promises no free redo that is not written.
- She does not bend your deposit and cancellation policy.
What you can ask her yourself
She answers from the calls, requests and salon information you are allowed to access. A question about an option only applies once you have switched it on.
The questionWhich clients have not booked their fill at the usual interval?
She finds each client’s last set and tech in your appointments. She does not see appointments made outside Zenvox.
Which group requests are waiting for my answer?
She reads back the group requests recorded, with the date, number of people and services. She does not build the schedule on your behalf.
Which fill reminders went out this week?
Add-onWith Rebooking and retention: the reminders sent and the replies. Without the option, she sends no return reminder.
What happens to the request
You write your menu once
Your services and their times, your price list, your techs and what each one does, your walk-in policy, your rule for sets done elsewhere, your deposit if you take one and your cancellation policy.
She checks the calendar before answering
Name and callback number first. Then the service, new or returning client, the tech asked for, any past reaction to a product and the times that work. She books with the right tech and the right length.
The appointment is booked, the next one is planned
The confirmation goes out by text and a reminder runs before the visit. The call summary waits for you in the app, and the next fill is offered on the rhythm you set.
What the Salons, gyms, classes & shops base covers
A receptionist who answers in your name, in both languages, knows your menu and prices, and books with the right tech. No setup fee, and you keep your number.
- Calls answered in French and in English, following the caller
- Your menu, prices and walk-in policy, stated as you wrote them
- Booking, rescheduling or cancelling with the tech and the length of the service
- The regular client’s own tech found again
- Confirmation and reminder by text before the visit
- A written summary after every call, readable in the app, and the option to ask her what happened
She promises no opening without your calendar, and no wait time for walk-ins.
Decisions that stay with you
- She gives no price outside your list: nail art from a photo is priced by the tech.
- She gives no health advice: infection, ingrown nail, fungus, diabetic foot, products during pregnancy.
- She promises no free redo that is not written in your policy.
- She does not bend your deposit and cancellation policy.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which clients have not booked their fill at the usual interval?
She finds each client’s last set and tech in your appointments. She does not see appointments made outside Zenvox.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Instagram messages
Answer Instagram messages about your services, prices and openings, and record the request in the same file as the calls.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Hands in a set, and the phone ringing
A gel or acrylic set is not something you put down to pick up the phone: the tech is holding the client’s hands, the product is open, the lamp is on. Meanwhile, someone calls to ask whether there is room today, or to book a fill with their usual tech.
Your receptionist answers from your menu, prices and times: manicure, pedicure, full set, fill, removal, repair, nail art. She checks the calendar before talking about openings, finds a regular client’s own tech, and applies your rule for sets done at another salon.
She leaves health to health professionals. Redness or pain after a service, an ingrown nail, a diabetic foot: she gives no opinion, suggests Info-Santé 811 in Quebec if the person asks what to do, and alerts you.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for salons, gyms and class studiosSalons, studios and schools: answering when your hands are busy
Nail salons and nail technicians — your questions
Can she say whether there is room for walk-ins?
She checks the calendar and reads your walk-in policy as you wrote it. She offers open slots rather than a wait time she cannot guarantee.
Does she give my prices?
Yes, the ones on your list. For nail art from a photo or a request off the menu, she says the tech will price it, and records the request.
Can she book with a specific tech?
Yes. She finds a regular client’s own tech, or the one the caller asks for, and offers her open slots. “The first one available” is also an answer she knows how to handle.
What does she do if a client mentions a reaction?
She gives no opinion. She suggests Info-Santé 811 or a medical visit if the person asks what to do, 911 if it is severe, and alerts you with the exact words of the call.
Can she ask for a deposit for a group?
With the Deposits and payments option, she sends your provider’s link under your written rule and follows the request through to payment. Without the option, she states your policy and records what was agreed.
I rent a station in a hair salon. Is this page for me?
Yes, if you do nails. Your receptionist works from your calendar, menu and prices, not those of the salon that hosts you, and a request for a colleague becomes a message for her.
The salon already has booking software. Do we keep it?
Yes. Software such as Fresha, Booksy, Vagaro or Square Appointments keeps the techs’ calendars, deposits and reminders. When yours connects, it stays the system of record; otherwise, Zenvox keeps the calendar the receptionist books into and sends you every appointment.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Nail salons and nail technicians