In much of beauty and personal care, the direct message is the first door, not the phone. Your receptionist answers there from your instructions and files the thread with the same customer as the call.
7 days, 20 answered calls, no card
In medical aesthetics, hair, barbering and studio work, discovery happens in the feed: before-and-after photos, the room, the portfolio. First contact follows the same path — a direct message, not a call. A client who gets no quick answer writes to the next clinic; she rarely leaves voicemail. Voicemail is a dead end in these trades.
The number on the profile is often the personal mobile of whoever is giving the treatment, and she is in the room with a client. Your receptionist takes the message meanwhile: she answers service and duration questions from your instructions, asks what you want known before a consultation, offers a slot in your calendar when your rules allow it, sends the reminder before the session and files the thread in your app. She gives no professional opinion or assessment, and commits to no outcome.
They ask a starting price, a duration, an opening, or they send a photo. The receptionist answers from your instructions, qualifies and passes it on. Those replies draw on the monthly customer reply allowance, shared with whatever other channels you added.
Between clients you ask what came in this morning, have someone called back, change an instruction. That conversation has its own meter, separate from your clients’.
Connection uses accounts you already have; nothing is created on your behalf.
This module covers the Page and its linked Instagram account together. It does not bring WhatsApp, and it opens no right to post on your feed: posting is a separate function, chosen on its own.
She answers what you allowed her to say — the service, how long it runs, what the consultation determines — then moves to the question that serves you: what is wanted, the relevant history, the opening.
A client sends a photo and asks whether it can be done. The photo is scanned, then filed with the thread; the receptionist notes what is visible and leaves the decision to an in-person assessment.
The account gets most of its messages in the evening. The reply goes out then, the slot is held if your rules allow it, and you read the thread next morning in your app.
The price shown on this page is your sector’s base. The channel is a deliberate addition, presented on its own when you choose your offer.
The platform, not Zenvox, decides when someone can be written to. These rules are stated before switch-on, because an owner who learns them afterwards feels misled.
This channel has no page other than this one. The help explains how messages arrive, what is recorded from them and what you see in your app.
Instagram and Messenger come together, through one module. The other channels are each added on their own, and removing one leaves the rest alone.
A professional account, linked to your business page, with the authorisation you grant yourself from the app. You keep control: the authorisation is removed in the same place, and removing it stops automated replies without touching the rest of your account.
No. It handles private messages. A comment under a post is public, it commits your brand in front of everyone, and it belongs to whoever runs your account. A private conversation, by contrast, follows your service, coverage and hours instructions.
Because the platform imposes one. A customer's message opens a window during which replying is free; past that window, only an authorised format lets a conversation resume. With the window closed, the receptionist waits or uses an eligible format: there is no way around it, and we do not claim to have one.
It is often the main door in beauty, salons and studios, ahead of the phone. The questions that keep coming back — availability, how long a service takes, the posted rate, the cancellation policy — are answered in writing without interrupting whoever is in the chair.
Written replies to customers, on the monthly allowance shared with the other conversation channels you added. Your own conversation with the receptionist keeps a separate meter, and calls keep theirs.
It is handed to the person you named, with the whole thread. A public complaint, a price negotiation, a situation outside your instructions: the receptionist takes the request and passes it on rather than deciding in your place.
By giving the receptionist what you would give a new employee: your list of services, how long each takes, your cancellation policy, your service area and the cases it must leave to you. A question outside that list becomes a request passed on, not an invented answer. You read the first exchanges, correct an instruction, republish, and the next conversation follows the new version.
Instagram messages
