You get the appliance, the brand, the model, the symptom and the error code, and whether food or water is at stake. Your receptionist makes no diagnosis, gives no price, and tells a caller who smells gas to leave and call 911.
$39 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
While your hand is inside a washer, Zenvox, your AI receptionist, takes the next call in English or French: the appliance, the brand, the model, the symptom and the urgency. She makes no diagnosis, gives no price, and tells a caller who smells gas to leave and call 911. For appliance repair companies across Canada, it is $39 CAD a month with 50 Standard calls and a local number, no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
The most pressing call of your day. She records since when, the noise or the code on the display, the brand and the model, and flags the call as urgent under your rule. She does not promise a same-day visit: she offers only the slots you have opened.
She first asks whether the water is shut off: your customer shuts it off, and she gives no other technical instruction. Then the address, the brand, the model and where the water is coming from. If the leak seems to come from the house plumbing rather than the appliance, she notes it: you decide whether the call is yours or a plumber’s.
She records that the appliance runs on gas, the brand and the age, and gives no instruction. If the person smells gas, the conversation changes: leave the premises, call 911 or the gas utility, and no appointment is booked during that call.
The person reads the code on the display. She records it with the brand and the model, and a photo of the label if the person texts one, so you arrive with the right part. She does not interpret the code over the phone.
She asks for the serial number, the purchase date and the retailer, and what the person knows about the manufacturer’s warranty. She confirms no coverage: in Quebec, your customer can turn to the retailer, the manufacturer or both, and you are the one who knows whether you repair under warranty.
A written request arrives: a fridge about eight years old that stopped cooling this morning, full, an occasional click, no code, label photo attached, flagged urgent. The technician checks the part from the photo before calling back.
Saturday, 10:05 a.m. The technician is on his knees in front of a washer, at another customer’s home. A customer calls, her fridge door open.
ReceptionistHello, appliance repair. Let me take your name and a number to call you back first, in case the line drops.
CallerSure, here you go. My fridge stopped cooling this morning, and it is full.
ReceptionistThank you, that is noted. Do you have the brand and the model, from the label on the appliance? You can also text me a photo of the label.
CallerI will send the photo. It is about eight years old. It clicks now and then. Is it the compressor?
ReceptionistI cannot tell you: the technician will see it on site. Is there an error code on the display?
CallerNo, no code.
ReceptionistPerfect. I am flagging your call as urgent because of the food, and you will get a call back with a visit time.
You are at a customer’s home, hand inside an appliance. She takes the next call, records the appliance the way you would, and keeps the kitchen emergencies for you.
She takes the name and callback number, then the service address.
If the line drops, you already know who to call back and where to go.
She records the appliance, the brand, the model, the serial number if visible and the approximate age.
Those are the details that tell you whether you have the part before you hit the road.
She records the symptom, since when, and the error code the person reads on the display.
She does not interpret it: the code goes into the request, the diagnosis stays with you.
She attaches the photo of the label or the code that the person texts in.
A model read from a photo beats a model spelled out over the phone.
She records whether food is at risk or water is on the floor.
That is the urgency in your trade: it shows in the kitchen, not in the appliance.
She passes you a full fridge that stopped cooling or a leaking washer right away, under your rule.
The rest waits for your callback, and you choose the order of your route.
When someone smells gas, she tells them to leave and call 911 or the gas utility, and books nothing.
Safety comes before the request: she does not sort and gives no instruction about the appliance.
She records whether the leak seems to come from the appliance or the house plumbing, as the person describes it.
You decide whether the call is yours or a plumber’s, without a wasted trip.
She offers only the slots you have opened, without promising a same-day visit.
Your day stays yours, even when the customer insists.
She books the service call with the appliance, brand and model already recorded.
The appointment lands in your calendar with what you need to check the part.
She reminds the customer of the visit before you come.
Someone is home to open the door, and the appliance is clear when you arrive.
She records the purchase date, the retailer and what the person knows about the manufacturer’s warranty.
She confirms no coverage: you are the one who knows whether you repair under warranty.
She passes you the question of the trip or repair price instead of answering it.
In Quebec, your written estimate sets the price of a major-appliance repair: she does not get ahead of it.
She passes you a disputed invoice without commenting on it.
A disputed invoice is settled with you, the estimate and the invoice in front of you.
She prepares the file for your written estimate from what was recorded, and waits for your approval.
You set the total price; she sends nothing without you. Assisted estimates
The add-ons and the channel are added separately, when they help you.
She assigns the service call to the technician covering the area and the appliance.
The technician who accepts leaves with the brand and model already in hand. Dispatch and field work
She carries on by text when your customer prefers to write, about the slot offered or a detail on the appliance.
Optional SMS channel: the exchange stays attached to the same service call. Text and website chat
With Jobber, she finds the customer and creates the request with the appliance, brand and model.
The connection is authorised from your account, and your repairs stay scheduled in Jobber. Connect your software, or use ours
With Housecall Pro on the MAX tier, she files the request in your account; otherwise, she writes it into Zenvox.
Your tool stays the system of record, and nothing falls between the two. Connect your software, or use ours
She answers from the calls, requests and business information you have access to. A question about an add-on only applies if you have switched it on.
The questionWhich customers have a broken fridge with food inside?
She retrieves the recorded emergencies, with the appliance and the address. She makes no diagnosis.
Which brands and models was I asked about this month?
She reads back the appliances recorded in your requests. She does not say which part to order.
Which service calls have not been accepted by a technician yet?
Add-onWith Dispatch and field work: assigned calls and their status. Without the add-on, she does not track dispatch.
The appliances and brands you repair, your territory and your open slots. And what she does not say: no diagnosis, no trip or repair price, no warranty confirmed, no instruction about gas or electricity.
Name and callback number first. Then the address, the appliance, the brand and the model, the serial number if visible, the approximate age, gas or electric, the symptom and the error code, food or water at stake, the warranty and availability.
You get a written request that lets you check the part before you leave. A full fridge that stopped cooling, a leaking washer or a disputed invoice reaches you right away; the rest waits for your callback.
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
She gives no trip price, no diagnostic price and no repair price: the question comes back to you, and the written estimate stays yours.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which customers have a broken fridge with food inside?
She retrieves the recorded emergencies, with the appliance, brand, model and address. She makes no diagnosis.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Get a photo of the label or the error code by text, to check the part before you leave.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Jobber has an appliance repair offering: quotes approved online, scheduling for repairs and warranty visits, on-my-way texts, invoicing. The connection is authorised from your account: Zenvox finds the customer and creates the request with the appliance, the brand and the model.
Housecall Pro also has an appliance repair page. Inside Housecall Pro, writing depends on the MAX tier: without it, your request is written into Zenvox, and you pick it up in your tool.
Your calls are not a plumber’s calls, nor an HVAC technician’s. People call you about one specific appliance — fridge, freezer, washer, dryer, dishwasher, range — and what lets you show up with the right part is the brand, the model, the serial number, the age and the error code. The urgency, though, is in the kitchen: food warming up, water on the floor.
In Quebec, the Consumer Protection Act frames your price. To repair a range, a refrigerator, a freezer, a dishwasher, a washer or a dryer, you give a written estimate when the expected cost is over the threshold set by the law, unless the repair is done free of charge. Your customer can waive it, but only through a statement they write and sign themselves. You need their authorisation before starting and for any repair not listed in the estimate, and you cannot charge more than the price it shows.
Your receptionist does the sorting you would do between two service calls. She records the appliance, the brand, the model, the serial number if visible, the age, the symptom and the code on the display, and asks whether it runs on gas or electricity. She does not say it is the compressor, promises neither a same-day visit nor a parts delay, and confirms no warranty. A gas smell is not an appointment: she tells the caller to leave and call 911 or the gas utility.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for contractors and trades in CanadaTrades: the estimate call you cannot takeNo. She gives no trip price, no diagnostic price and no repair price: she records the question and passes it to you. In Quebec, for a major appliance, a repair expected to cost over the threshold set by the law requires your written estimate, and you are the one who writes it.
She does not sort and books nothing: she tells them to leave and call 911 or the gas utility, then passes the call to you. She gives no instruction about the appliance.
She offers only the slots you have opened, and does not promise a same-day visit. A full fridge that stopped cooling or a leaking washer reaches you right away, and you decide whether you go.
She records what the person knows — serial number, purchase date, retailer — but confirms no coverage. You are the one who knows whether you repair under a manufacturer’s warranty.
No. The age and the symptom are recorded, and you advise your customer once you have seen the appliance. She puts no figure on it and makes no comparison with a new one.
No. Without software, your requests arrive in the Zenvox app. If you already work in Jobber or Housecall Pro, your tool stays the system of record, and the software section of this page says what connects and how.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Appliance repair
