While you are on a roof, your receptionist takes the appliance, the address, the year of the last sweep and the date wanted. She flags an inspection an insurer is waiting for, and when a caller describes smoke or a carbon monoxide alarm, she tells them to call 911.
$39 CAD / month · 50 Standard calls · 1 local number · no setup fee · no contract. Free trial: 7 days, 20 answered calls, no card.
While you are up on a roof, Zenvox, your AI receptionist, answers in English or French: the appliance, the address, the last sweep and the date wanted. When a caller describes smoke in the house, a chimney fire or a carbon monoxide alarm, she tells them to call 911 and gives no advice. For chimney sweeping companies across Canada, it is $39 CAD a month with 50 Standard calls and a local number, no setup fee and no contract. Free trial: 7 days, 20 answered calls, no card.
A written request arrives, flagged as a priority: an inspection for an insurer before November 15, a wood stove used all winter, last sweep last fall, a bungalow, roof accessible. The sweep calls back once on the ground, with a slot to offer, without putting the brush down to answer.
Thursday, 10:20 a.m., late October. The owner is on a two-storey roof, brush in hand. A customer calls: her insurer wants proof of an inspection before her policy renews.
ReceptionistHello, chimney sweeping. This call is recorded so I can take down your request accurately. Let me take your name and a number to call you back first, in case the line drops.
CallerSure, here you go. My insurer wants my chimney inspected before November 15.
ReceptionistNoted. First of all: is there smoke in the house or a carbon monoxide alarm sounding right now?
CallerNo, everything is fine. It is a wood stove, we heat with it all winter.
ReceptionistThank you. When was the chimney last swept, and how many storeys is the house?
CallerLast fall. It is a bungalow, and the roof is not too steep.
ReceptionistPerfect. I am noting the deadline and the document your insurer wants. I cannot tell you what they will accept, but your request goes through as a priority, and you will get a call back to set the visit.
A homeowner has to show her insurer an inspection before a set date. She records the insurer’s name, the deadline and the document asked for, and flags the request as a priority. She does not promise the report will be accepted: that decision belongs to the insurer.
A customer calls for a sweep before winter. She records the appliance, the fuel, the year of the last sweep, the address and roof access, then offers a slot you have opened. With the recurring contracts add-on, next year’s visit is already on your reminder list.
She asks one question: is there smoke in the house or a carbon monoxide alarm sounding right now? If so, she tells the caller to call 911 and follow their instructions. If not, she passes the call to you right away, without advising anyone to light, put out or open anything.
A squirrel, a bird or a bat in the flue. She asks whether the appliance is in use, records the noise or smell described and passes the call to you. She gives no instructions about the animal or the fire: you are the one who knows what to do.
She records the height, the type of roof and chimney, asks for photos by text if the caller can take them from the ground, and offers a slot. Masonry repair belongs to a mason: she writes it down the way the caller describes it, without turning it into a diagnosis.
Your calendar fills before winter, while you are up on a roof. She prepares each visit with what you need to book it, and stays away from any judgement on whether an appliance is safe.
She takes the name and callback number before talking about the chimney.
The first step, so a request stays complete if the line drops while the caller looks up the year of the last sweep.
She asks which appliance is connected — wood stove, fireplace, insert, oil furnace — and its fuel.
The appliance and fuel tell you what the visit needs; an appliance you do not service is spotted before it reaches your calendar.
She records the year of the last sweep, the address, the storeys and roof access.
Everything that decides the time on site and the ladder to bring, written down before your visit.
She offers a slot among the ones you have opened for the season.
In October, the visit gets booked without you coming off the roof; a slot you have not opened is not offered.
She asks early whether there is smoke in the house or a carbon monoxide alarm sounding right now.
One safety question, asked before the rest of the request, and recorded the way the caller answers it.
For smoke, a chimney fire or an alarm, she tells the caller to call 911 and books no appointment.
Evacuation instructions are 911’s; she then takes the callback details for you.
With no immediate danger, she passes you the call of a customer who sees smoke coming back in.
Your urgency rule decides whether your cell rings or a text goes out; she advises no one to light or put out anything.
She records the insurer’s or notary’s name, the deadline and the document asked for.
The request arrives flagged as a priority, deadline first, instead of waiting in line with the annual sweeps.
She answers that what the insurer accepts is checked with the insurer.
No promise of acceptance in your company’s name; the caller knows what to ask their insurer.
She gives the membership or licence number you gave her, and nothing else.
With no number in your setup, she says you will call back to answer.
She records the noise or smell of an animal in the flue and whether the appliance is in use, then passes you the call.
She gives no instructions about the animal; you are the one who knows what to tell the caller.
She asks for photos of the cap or flashing by text, taken from the ground.
The photos attach to the request, and you know what to bring before you climb.
Each of these add-ons is added separately, when it is useful to you.
She keeps the year of each customer’s last sweep and prepares their reminder for the next season.
The customer who comes back every fall finds their place in your calendar without having to think about it. Contracts and recurring service
She hands the visit to the crew free in the right area, and you see who accepted it.
Useful from the second truck in the heart of the heating season. Dispatch and field work
After a confirmed visit, she asks the customer for a Google review and prepares a reply you approve.
No review request goes to someone who called about smoke or an alarm. Google reviews and replies
She carries on by text or on your website when the customer prefers to write.
The appliance photo and the year of the last sweep stay attached to the same request. Text and website chat
She creates the request in Jobber, with the address, the appliance and the date wanted.
The connection is authorised from your account; Jobber stays the system where you schedule your sweeps. Connect your software, or use ours
She answers from the calls, requests and business information you have access to. A question about an add-on only applies if you have switched it on.
The questionWhich inspections an insurer asked for are due this month?
She reads back the deadlines and the insurers named in your requests. She does not say what the insurer will accept.
Which smoke or alarm calls came in this week?
She reads back the calls sent to 911 and the ones she passed to you, with the time and the address. She does not judge how serious they were.
Which customers from last year still have no visit this fall?
Add-onWith Contracts and recurring service: the year of the last sweep and the visits due. Without the add-on, she does not track your cycles from one season to the next.
Which visits went to another crew today?
Add-onWith Dispatch and field work: the crew assigned and whether it accepted. Without the add-on, she dispatches no visit.
Sweeping, inspection, cap or liner installation, dryer vents if you do them; your territory, your slots for the season and, if you like, your rate sheet. And what she does not say: no opinion on whether an appliance is safe, no promise about a report meant for an insurer.
Name and callback number first. Then one question: is there smoke or an alarm right now? Then the appliance and fuel, the reason for the call, any deadline, the last sweep, the address, the storeys and roof access.
You get a written request, or a visit placed in your slots. An inspection with a deadline, a trapped animal or a complaint reaches you right away; the rest waits for your callback, once you are off the roof.
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
She does not say whether an appliance or a chimney is safe, and does not advise anyone to light, put out or air out anything: for smoke, a fire or a carbon monoxide alarm, she tells the caller to call 911.
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Which customers need an inspection before a date set by their insurer?
She retrieves the deadlines, the insurers named and the addresses recorded in your requests. She does not say what the insurer will accept.
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
Contracts and recurring service already includes dispatch for jobs covered by those contracts. The Dispatch and field work option is only added for separate jobs outside that scope.
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Get a photo of a broken cap or an appliance label by text, and confirm roof access before the visit.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
Jobber has a chimney sweep offering, with online booking for an inspection or a cleaning and quotes with optional line items. The connection is authorised from your account: Zenvox finds the customer and creates the request with the address, the appliance and the date wanted. Without software, your requests arrive in the Zenvox app.
Chimney sweeping comes back every year to the same customer, and the calls arrive together, before the heating season, while you are up on a roof. The Quebec heating professionals’ association (APC) advises a sweep once a year for occasional use, and at least twice a year for very frequent use; it points out that the creosote building up in the flue is highly flammable. Your calendar fills fast, and a call missed in October can be a visit that goes to another company.
Two calls are handled like no other. The first: smoke in the house, a chimney fire, a carbon monoxide alarm. Your receptionist makes no diagnosis and gives no advice: she tells the caller to call 911, then takes the callback details. The second: an insurer or a notary who wants an inspection before a date. She records the deadline and the document asked for, without promising your report will be accepted. The APC says an attestation from its members is accepted by insurance companies; the customer’s insurer still makes the call.
For everything else, she does what you would do between two chimneys. She asks which appliance is connected — wood stove, fireplace, insert, oil furnace —, the fuel, the year of the last sweep, the address, the number of storeys and roof access. She offers only the slots you have opened and gives no price outside your rate sheet. If you also clean dryer vents, she takes that request like any other service.
The other lines of work in this section run on the same engine, with their own requests and their own rules.
AI receptionist for contractors and trades in CanadaTrades: the estimate call you cannot takeNo. She takes no position on whether an appliance or a chimney is safe. For smoke in the house, a chimney fire or a carbon monoxide alarm, she tells the caller to call 911; for any other safety question, she takes the message and passes it to you right away.
She records the insurer’s name, the deadline and the document asked for, and flags the request as a priority. What the insurer accepts is checked with the insurer: she does not promise a report or an attestation will be accepted.
She repeats the guidance you wrote down for her. As a reference point, the Quebec heating professionals’ association (APC) advises once a year for occasional use and at least twice a year for very frequent use; she does not present it as a legal requirement.
Only the one on your rate sheet, if you have given it to her. Without one, she explains that the price depends on the appliance, the height and roof access, and you call back with your price.
She answers at any hour. Outside your hours, she takes the full request and puts it in your summary; a situation that matches your urgency rule reaches you right away, and an immediate danger is sent to 911.
Yes. You add the service to your list, and she takes the request like the others: the address, the appliance and access. A service you have not written down becomes a message for you, not a promise to the customer.
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Chimney sweeping
