Vehicle or person trapped
The door is jammed and the car is inside, or someone cannot get out. This is no longer a repair to schedule: your urgency rule applies and the technician on call is reached right away.
Garage doors
A trapped vehicle needs an alert; a new garage door needs a measuring visit. Your receptionist separates the two, records the reported problem or requested configuration, and notes where the enquiry came from, including leads passed on by a manufacturer.
$39 CAD / month · 50 Standard calls · 1 local number
For the requests you receive
Opener, remote, adjustment
A temperamental motor, a remote that stopped working, an odd noise, seasonal servicing. These are service appointments: she places them on the calendar in the windows you keep for routine repairs.
A new door to configure
She records the provisional dimensions and their source, the door type and height, the headroom, the insulation, the style, the glazing, the colour and the existing opener. If the request came through a manufacturer's network, she logs the origin so the same customer does not appear twice in your pipeline.
Other requests you can delegate
Broken spring, dropped cable, fallen door
A sharp bang, a door that will not lift, a cable hanging loose. She takes the name and number, flags the call urgent, and reminds the caller not to force the door or touch the spring — the tension is high and that is where people get hurt.
Separate paths for a repair and a new door
The technician gets the alert with the address, a broken-torsion-spring note and a vehicle-inside flag. He leaves with the right springs instead of discovering the missing part once he is there.
Read the full conversation
Monday, 7:20 a.m. A man has to leave for work. His garage door made a sharp bang and will not lift, with his car inside.
ReceptionistPortes Labbé, good morning. Let me take your name and a callback number first, in case we get cut off.
CallerÉric Lapointe, 450 555-0164. My door made a loud bang and it will not lift. My car is stuck inside.
ReceptionistCan you see a spring above the door, broken in two pieces?
CallerYes, exactly. It is split right in the middle.
ReceptionistDo not force the door and do not touch the spring, the tension is very high. I am flagging this urgent and alerting the technician on call. He will confirm an arrival window rather than an exact time.
What she does for you, in garage doors
Repair and sales share the same number. She separates the two worlds from the first call.
When a spring snaps or a door falls
She takes the name and callback number before she knows whether it is a repair or a new door.
In her first sentence, in case the line drops.
She asks whether it is a repair or a new door.
The question that splits the two worlds before qualifying anything else.
She asks whether the door is jammed or derailed right now, and whether there was a sharp bang or a spring visibly broken.
These details the caller can see without being a technician — they set the urgency.
She flags the call urgent, alerts you right away and reminds the caller not to force the door or touch the spring.
The tension on a torsion spring is high — that is where people get hurt.
When a vehicle or a person is trapped
She recognises the emergency as distinct from an ordinary service call when a car or a person is trapped behind the door.
This is no longer a repair to schedule: your urgency rule applies right away.
She transfers to the technician on call under the rotation with a crew. At a solo business, she rings your cell and texts the summary.
The same signal — a trapped car — follows a different rule depending on the size of your company.
When it is an opener, a remote or an adjustment
She places the service appointment on the calendar, in the windows you keep for routine repairs.
A temperamental motor, a remote that stopped working, an odd noise — these are appointments, not emergencies.
She sends the confirmation and the reminder before the visit.
The customer knows when to expect the technician, without calling back to check.
When it is a new door to configure
She records the provisional dimensions and their source, the door type and height, the headroom, the insulation, the style, the glazing and the colour.
The fields that actually prepare the measuring visit, not a generic form.
If the request came through a manufacturer’s network, she logs the origin so the same customer does not appear twice in your pipeline.
The documented risk in this trade: a customer arrives through the manufacturer and directly, and two files appear.
To a shopper asking the price of a new door, she explains that pricing happens after the measuring visit and keeps the request.
Real dimensions, model, glazing and opener get confirmed on site.
She reminds the caller that the order measurement stays a decision for your specialist, not for her.
That is what keeps a door from being ordered too short.
After your visit: the estimate, dispatch, where requests come from
Each of these options is added separately, when it is useful to you.
- Add-on
She prepares your new-door estimate in versions and follows up until she gets an answer.
A door gets chosen as a household, over several weeks — you approve every version before it is sent. Assisted estimates
- Add-on
She assigns a service call to the technician who can take it, and an installation to the available installer.
You can see who accepted, instead of guessing who is handling it. Dispatch and field work
- Add-on
She tells manufacturer-network requests apart from your direct ones, and shows you which one ends in an order.
The two sources are not worth the same, and knowing which converts changes what you pay for each. Lead capture and sales follow-up
When your customers write, and if you already use software
- Channel
She handles website questions about models and prepares a separate request for a repair.
Optional web channel: sales and service stay two separate files even when they arrive through the same channel.
- Software
She forwards the request to the Garaga dealer network if your door belongs to it, without confusing the origin with a direct contact.
The public form that forwards a request to the dealer is confirmed. Partner access and reading a production status are still to be established. Garaga and its dealer network
- Software
She logs the client and their request in Jobber as soon as writing is confirmed on your account.
Client, request and quote model already documented. Without a connection, she works in Zenvox native mode. Jobber
- Software
She attaches Hover measurements to the request, with their provenance, when you use that tool for an exterior survey.
Template measurements describe the geometry, not the hidden state of the frame. The measuring visit stays necessary. Hover
What she does not do, in garage doors
- She gives no firm price on a new door: that is quoted after the measuring visit.
- She does not diagnose the failure over the phone — spring, cable or motor is something you see on site.
- She tells no one to repair or release a spring: the tension is dangerous.
- She offers an arrival window, not an exact time.
- She does not confirm a manufacturing lead time or a delivery date for a door.
- She does not blend a manufacturer-network request with a direct contact without checking the origin.
- She does not present herself as part of the manufacturer: she answers for your company, even when the request comes through its network.
What you can ask her yourself
She answers from the calls, requests and business information you are allowed to access. A question about an option only applies once you have switched it on.
The questionWho wants a new garage door, and who has a stuck one?
She separates the recorded requests and reads stated dimensions, access and contacts. She does not certify measurements.
Which broken-spring or jammed-door emergencies did I get this week?
She reads the alerts sent and the requests flagged urgent in your requests.
Which new-door estimates sent this month have had no reply?
Add-onWith Assisted estimates: the last follow-up and the current version of each file. Without the option, she does not track estimates.
How many of my requests come from the manufacturer’s network rather than directly?
Add-onWith Lead capture and sales follow-up: the source of each request and its outcome. Without the option, she knows the call, not where it came from.
What happens to the request
You separate service from sales
What triggers a night alert, who is on call, which windows you keep for service, and who receives new-door requests. You set it once and change it from the app.
She identifies the world, then qualifies
Name and callback number first. Then: repair or new door? Is the door jammed or derailed right now? Was there a sharp bang, or a spring visibly broken above the door? Then the address with the postal code.
Two different files, tied to one address
A service call goes out as an alert to the technician on call. A door request reaches your advisor with enough to prepare the measuring visit. Both stay attached to the same site, without blending together.
What the Trades and maintenance base covers
A receptionist who answers for you, in both languages, and sends you a written request. No setup fee, and you keep your number.
- Calls answered in French and in English, following the caller
- Name and callback number taken first, so nothing is lost if the line drops
- The work asked for, the place and the wanted timing, written into your request
- An immediate alert when the situation matches your urgency rule
- A written summary after every call, readable in the app, and the option to ask her what happened
She tells no one to repair or release a spring: the tension is dangerous.
Decisions that stay with you
- She does not give a firm price on a new door: that is quoted after the measuring visit.
- She does not diagnose the failure over the phone — spring, cable or motor is something you see on site.
- She offers an arrival window, not an exact time.
- She does not confirm a manufacturing lead time or a delivery date for a door.
Ask your receptionist, too
This is included in your base plan. She answers using the calls, requests and business information you are allowed to access.
Talk to your receptionistA question you can ask
Who wants a new garage door, and who has a stuck one?
She separates the recorded requests and reads stated dimensions, access and contacts. She does not certify measurements.
What else you can hand to her
Beyond the base plan. Each one is added on purpose, separately from the base. None is switched on unless you choose it.
When your customers prefer to write
You can add a channel so she can continue the conversation with your customers. Any action she takes follows the same rules and the options you have chosen.
Optional customer channel
Website chat
Handle website questions about door models and prepare a separate request for a repair.
The transactional messages provided by your base plan and your own questions to the receptionist remain included.
Keeping your current software?
Check the actions supported, connection requirements and how to work when your software cannot perform the requested action.
The public form that forwards a request to the dealer is confirmed; partner access and reading a production status are still to be established.
Client, request and quote model documented; writing each object still has to be proven on a real account before it is announced.
Exterior measurements and template-based estimates are documented; Canadian coverage and full access to pricing are still to be verified.
Two businesses, one phone number
A garage door company lives two lives at once. On one side, service: a torsion spring that goes off like a gunshot, a cable that jumps, a dead opener, a derailed door with the car stuck behind it. On the other, sales: a door to configure, with dimensions, insulation, a style, glazing, an opener and the removal of the old one.
Both ring the same number, and one of them cannot wait. Your receptionist asks the question that splits the two worlds right at the start — repair or new door — then follows the right path. A broken spring or a fallen door becomes an immediate alert, with the instruction to force nothing and to leave the spring alone.
On the sales side, she prepares the ground without committing your advisor: provisional dimensions and where they came from, height and headroom, existing opener and wiring, style and colour, removal of the old door. The order measurement itself stays a human decision — that is the one that becomes a purchase.
In the same section
The other lines of work in this section run on the same engine, with their own requests and their own rules.
Trades & maintenanceInstallation and repair
Garage doors — your questions
Does she quote a new door?
No. The garage door preset rules out a firm price on a new door: the amount depends on the real dimensions, the model, the glazing, the opener and the removal of the old one. She captures the configuration the caller wants and books the measuring visit.
Some of my leads come from the manufacturer's network. Do they get mixed up?
That is precisely the documented risk in this trade: the same customer arrives through the manufacturer and directly, and two files appear. She records the origin and the request identifier on the first call, so they reconcile instead of doubling.
What if the customer changes their mind after ordering?
The change becomes a separate request, not a silent correction. Glazing altered after the order requires a feasibility and cost check with the supplier, then a fresh agreement before any work. Your receptionist opens the change request; you are the one who accepts it.
Can she tell me whether it is the spring or the motor?
She does not diagnose, but she asks the question that helps: a sharp bang and a spring visibly split above the door is something anyone can see. She passes the observation on, your technician decides on site, and he leaves with the right part.
Do I keep my number?
Yes. You forward your line to Zenvox whenever you want — all the time, only when you do not pick up, or on a schedule. If you already advertise a separate emergency number, it can carry its own instructions and its own alert rule.
Your rules, before the first call
Start your free trial with your email. Your website can help prepare your business information, but it is optional. Confirm the facts, choose a first task and test your receptionist. You can try options too, starting with the ones you need.
Keep my phone numberGarage doors